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Listening Effectively
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  1. Listening Effectively Natalie Bryant, Director Practice Development

  2. How many of your waking hours are spent communicating with others? 70% - 80%

  3. Ways to Communicate:ReadingWritingSpeakingListening

  4. Listening is the most frequently used communication skill – 45% • 60% of worker errors due to poor listening • Can only listen EFFECTIVELY to one stimuli at a time Listening

  5. Terminology • Why We Listen • Obstacles to Listening • How to Improve Listening • Payoffs of Good Listening Overview

  6. Terminology • Hearing - the physical reception of sound waves to the eardrum. • Listening - the interpretation of what the ears perceive • Hearing/Interpretation • Evaluation/Response

  7. Which is………. Active Intermittent Learned Continuous Natural Passive

  8. Why do YOU Listen???

  9. Pleasure Information Understanding Evaluation Why Listen?

  10. Discussion Signs of Poor Listening

  11. Environmental Noise • Semantic Noise • Physiological Noise • Psychological Noise Activity What keeps us from Listening? How can we improve?

  12. Take care of YOURSELF! Sleep/Eat/Exercise properly • Establish buddy system – take breaks! • Leave, change, or block out environmental noise • Focus on verbal, vocal & nonverbal codes of the speaker • Keep eye contact • Take notes to stay engaged Improving Listening

  13. Leave problems at home • Remain open minded – curious not defensive – avoid mentally arguing • Allow the speaker to finish before commenting/asking questions • Listen to all of the message before making a judgment call • Avoid egocentrism – be a life long learner. You can never know EVERYTHING! Improving Listening

  14. Catch emotional and factual content • Avoid too much, too fast, during short period of time – PRIORITIZE • Avoid being apathetic – find a reason to care • Work SMARTER, not HARDER! • Stop Talking • Repeat what the speaker says to you – “What I’m hearing is …..?” Improving Listening

  15. Vital to Clinics • Listening effectively to patients, employees, coworkers, and supervisors • Improves quality of work/Increases productivity/Decreases mistakes • Saves Time/Increases Revenue/Builds better relationships Importance of Listening

  16. The most basic of all human needs is the need to understand and be understood. • The best way to understand people is to listen to them. • Effective listeners remember that words have no meaning - people have meaning. Important to Relationships

  17. 1 2 2 1 Things that make you go HUMMMMMMMMMM 1