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Listening Effectively. Natalie Bryant, Director Practice Development. How many of your waking hours are spent communicating with others? 70\% - 80 \%. Ways to Communicate: Reading Writing Speaking Listening. Listening is the most frequently used c ommunication s kill – 45\%

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Presentation Transcript
listening effectively

Listening Effectively

Natalie Bryant, Director

Practice Development

listening
Listening is the most frequently used communication skill – 45%
  • 60% of worker errors due to poor listening
  • Can only listen EFFECTIVELY to one stimuli at a time
Listening
overview
Terminology
  • Why We Listen
  • Obstacles to Listening
  • How to Improve Listening
  • Payoffs of Good Listening
Overview
terminology
Terminology
  • Hearing - the physical reception of sound waves to the eardrum.
  • Listening - the interpretation of what the ears perceive
      • Hearing/Interpretation
      • Evaluation/Response
which is
Which is……….

Active

Intermittent

Learned

Continuous

Natural

Passive

why listen
Pleasure

Information

Understanding

Evaluation

Why Listen?
what keeps us from listening
Environmental Noise
  • Semantic Noise
  • Physiological Noise
  • Psychological Noise

Activity

What keeps us from Listening?

How can we improve?

improving listening
Take care of YOURSELF! Sleep/Eat/Exercise properly
  • Establish buddy system – take breaks!
  • Leave, change, or block out environmental noise
  • Focus on verbal, vocal & nonverbal codes of the speaker
  • Keep eye contact
  • Take notes to stay engaged
Improving Listening
improving listening1
Leave problems at home
  • Remain open minded – curious not defensive – avoid mentally arguing
  • Allow the speaker to finish before commenting/asking questions
  • Listen to all of the message before making a judgment call
  • Avoid egocentrism – be a life long learner. You can never know EVERYTHING!
Improving Listening
improving listening2
Catch emotional and factual content
  • Avoid too much, too fast, during short period of time – PRIORITIZE
  • Avoid being apathetic – find a reason to care
  • Work SMARTER, not HARDER!
  • Stop Talking
  • Repeat what the speaker says to you – “What I’m hearing is …..?”
Improving Listening
importance of listening
Vital to Clinics
    • Listening effectively to patients, employees, coworkers, and supervisors
    • Improves quality of work/Increases productivity/Decreases mistakes
    • Saves Time/Increases Revenue/Builds better relationships
Importance of Listening
important to relationships
The most basic of all human needs is the need to understand and be understood.
  • The best way to understand people is to listen to them.
  • Effective listeners remember that words have no meaning - people have meaning.
Important to Relationships
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Things that make you go

HUMMMMMMMMMM

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