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Listening

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Listening

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Presentation Transcript

  1. Listening Chapter 4

  2. Perceptions • Biases and prejudices • Listening priorities • Emotionally charged words

  3. Types of Listening • Appreciative • Empathic • Discriminative • Analytical • Passive • Negative

  4. Effective Listening • Objectives • Motivation and energy • Situational knowledge • Communication style • Distractions • Content

  5. Effective Listening • Talk less • Ask questions • Closed • Open • Probing • Leading • Three D’s