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Listening Chapter 4
Perceptions • Biases and prejudices • Listening priorities • Emotionally charged words
Types of Listening • Appreciative • Empathic • Discriminative • Analytical • Passive • Negative
Effective Listening • Objectives • Motivation and energy • Situational knowledge • Communication style • Distractions • Content
Effective Listening • Talk less • Ask questions • Closed • Open • Probing • Leading • Three D’s