
Definitions: • Hearing: • a physical process of receiving sound.
Listening: • a mental process of attending to and giving meaning to what we hear.
Barriers of Listening • Not concentrating • Listening to details rather than the main thought • Assuming we know what the speaker will say • Being distracted by delivery or appearance Lucas
Using a passive approach • Allowing distractions from “noise” • Not relating to topic • Experiencing message overload
Message Overload: Too much information in too short of time using too few channels.
Reasons for Listening: • Information • Critique/evaluation • Social/enjoyment • Empathic Lucas
Information • What is it? • Listening for the purpose of being able to accurately recall what you have heard. • When is it used?
How is it done? • Concentrate • Listen actively • Use thought speed time • Resist distractions • Don’t prejudge speaker • Keep an open mind
Take notes efficiently • Look at the speaker • Offer feedback • Focus your listening • Main points • Evidence • Techniques
Critical / Evaluation • What is it? • Listening for the purpose of making a value judgment When is it used?
How is it done? • Become aware of personal biases • Learn about the speaker • purpose? • Background • Qualifications
Be aware of nonverbal influences • Analyze reasoning, evidence, and sources • Apply tests of logic • Understand before you decide • Be aware of unethical persuasive techniques
Social / Enjoyment • What is it? • Listening to build relationships or to appreciate • How is it done?
Empathic • What is it? • Listening for the purpose of understanding another person’s thoughts or feelings. When is it used?
Do not judge • Do not interrupt • Ask questions • Be “fully present” • Paraphrase (Mirroring) • Know when to get professional help