1. Listening Chapter 3

2. Listening Habits Most people only listen at a 50% efficiency rate. People usually remember about � of the information they hear after two days. Poor listening is developed through a lack of training. Listening skills can be learned and refined.

3. Definitions Hearing � the physiological process by which sound waves are received by the ear. Listening � the act of interpreting and evaluating what is being said.

4. Barriers to Effective Listening Giving in to distractions Four Types of Distraction Auditory � what you hear Visual � what you see Physical � what you feel Mental � what you think

5. Barriers to Effective Listening Not concentrating Listening too hard Jumping to conclusions Focusing on delivery and personal appearance rather than the message

6. How to Improve Listening Resist distractions Avoid fake listening Be willing to expend energy Prepare yourself Take notes Ask questions

7. Responsibilities of A Listener Avoid rudeness Provide encouragement Find value in every speech

8. Types of Listeners People-Oriented Listeners Action-Oriented Listeners Content-Oriented Listeners Time-Oriented Listeners

9. Reasons People Listen Appreciative Listening Empathic Listening Comprehensive Listening Critical Listening