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Listening

Listening. Communication Applications. Listening. Hearing An automatic reaction of the sense and nervous system Listening A voluntary act ; The process of understanding what was meant , not simply hearing what was said

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Listening

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  1. Listening Communication Applications

  2. Listening • Hearing • An automatic reaction of the sense and nervous system • Listening • A voluntary act; • The process of understanding what was meant, not simply hearing what was said • Listening is considered the number one most important on-the-job skill

  3. Three Reasons Why We Listen • To Understand • Example: • To Remember • Example: • To Evaluate • Example:

  4. Rate Gap • The space between words spoken by another and our ability to interpret them. • The average person speaks 125 to 150 words per minute. • The average listener can handle 400 words per minute.

  5. Types of Listening • Appreciative: listening for enjoyment • Example: music • Discriminative: listening to single out something • Example: a friends voice in the crowd • Personal example: mom’s voice in the choir • Comprehensive: listening to understand • Example: instructions

  6. Types of Listening • Therapeutic: the listener acts as a sounding board for the speaker as the person talks through the problem • Example: good friends, counselors/psychologists • Critical: evaluating what you hear to decide if the communicator’s message is logical • Example: debate

  7. 7 Deadly Habits of Poor Listening • Tuning out dull topics • Known as the “MEGO” Syndrome: My Eyes Glaze Over • Improve on this by listening for useful information • Faking attention • Also known as pseudolistening • Improve on this by mentally paraphrasing what a speaker says • Yield to distractions • Noises around us (peripheral) get our attention

  8. 7 Deadly Habits of Poor Listening • Criticizing delivery or physical appearance • This could include • Delivery: • Appearance: • Jumping to conclusions • Avoid personal biases • Withhold judgment

  9. 7 Deadly Habits of Poor Listening • Overreacting to emotional words • Words or phrases that push our “hot buttons” • Words that pass through our emotional filter • Some emotional filters are: • Interrupting – also known as a “Communication Hog” • We do not listen when we are eagertospeak • We spend most of our listening time thinking about what we want to say

  10. S.O.L.E.R. • S – Square up • Your body should be facing the person you are speaking to • O – Open posture • Uncross your arms and nonverbally show that you are ready to listen and participate in conversation • L – Lean in • This shows concentration and interest • E – Eye Contact • Eye contact = trust and interest in the other person • R – Relax and Respond • People in general are comfortable in a quality conversation with a relaxed person • Watch your tone of voice! This communicates 38% of your first impression

  11. Quote for the Day “Make sure you have finished speaking before your audience has finished listening.” • Dorothy Sarnoff

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