1 / 12

Listening

Listening. Communication Applications. Listening. Hearing An automatic reaction of the sense and nervous system Listening A voluntary act ; The process of understanding what was meant , not simply hearing what was said

falala
Download Presentation

Listening

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Listening Communication Applications

  2. Listening • Hearing • An automatic reaction of the sense and nervous system • Listening • A voluntary act; • The process of understanding what was meant, not simply hearing what was said • Listening is considered the number one most important on-the-job skill

  3. Three Reasons Why We Listen • To Understand • Example: • To Remember • Example: • To Evaluate • Example:

  4. Rate Gap • The space between words spoken by another and our ability to interpret them. • The average person speaks 125 to 150 words per minute. • The average listener can handle 400 words per minute.

  5. Types of Listening • Appreciative: listening for enjoyment • Example: music • Discriminative: listening to single out something • Example: a friends voice in the crowd • Personal example: mom’s voice in the choir • Comprehensive: listening to understand • Example: instructions

  6. Types of Listening • Therapeutic: the listener acts as a sounding board for the speaker as the person talks through the problem • Example: good friends, counselors/psychologists • Critical: evaluating what you hear to decide if the communicator’s message is logical • Example: debate

  7. 7 Deadly Habits of Poor Listening • Tuning out dull topics • Known as the “MEGO” Syndrome: My Eyes Glaze Over • Improve on this by listening for useful information • Faking attention • Also known as pseudolistening • Improve on this by mentally paraphrasing what a speaker says • Yield to distractions • Noises around us (peripheral) get our attention

  8. 7 Deadly Habits of Poor Listening • Criticizing delivery or physical appearance • This could include • Delivery: • Appearance: • Jumping to conclusions • Avoid personal biases • Withhold judgment

  9. 7 Deadly Habits of Poor Listening • Overreacting to emotional words • Words or phrases that push our “hot buttons” • Words that pass through our emotional filter • Some emotional filters are: • Interrupting – also known as a “Communication Hog” • We do not listen when we are eagertospeak • We spend most of our listening time thinking about what we want to say

  10. S.O.L.E.R. • S – Square up • Your body should be facing the person you are speaking to • O – Open posture • Uncross your arms and nonverbally show that you are ready to listen and participate in conversation • L – Lean in • This shows concentration and interest • E – Eye Contact • Eye contact = trust and interest in the other person • R – Relax and Respond • People in general are comfortable in a quality conversation with a relaxed person • Watch your tone of voice! This communicates 38% of your first impression

  11. Quote for the Day “Make sure you have finished speaking before your audience has finished listening.” • Dorothy Sarnoff

More Related