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LISTENING CHARACTERISTICS. Listening and hearing are NOT the same thing. Listening is an active process. Listening requires effort. Listeners do NOT receive the same message. LISTENING STAGES. Hearing Selecting Attending Understanding Evaluating Remembering Responding.

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Listening characteristics
LISTENING CHARACTERISTICS

  • Listening and hearing are NOT the same thing.

  • Listening is an active process.

  • Listening requires effort.

  • Listeners do NOT receive the same message.


Listening stages
LISTENING STAGES

  • Hearing

  • Selecting

  • Attending

  • Understanding

  • Evaluating

  • Remembering

  • Responding


Listening problems
LISTENING PROBLEMS

  • Sender based

  • Channel based

  • Message based

  • Context based

  • Social based

  • Video-”Fast Food”


Poor listening
POOR LISTENING

  • Pseudolistening

    • “okay” “Uh-huh”

  • Ambushing

    • look for weaknesses

  • Selective listening

    • Only choose what reinforces likes/dislikes

    • Video”what was that?”

  • Dominate listening

    • Monopolize listening

  • Defensive listening

    • Attacking comments


Informational listening
INFORMATIONAL LISTENING

  • Focus on the speaker

  • Try to understand the message

  • Monitor your listening habits

  • Block out noise


Evaluative listening proving the validity of a claim
EVALUATIVE LISTENING [proving the validity of a claim]

  • Listen before you evaluate

  • Consider the source

  • Consider the evidence

  • Consider the argument


Relational listening provide empathy
RELATIONAL LISTENING [provide empathy]

  • Try to understand

  • Encourage others to keep talking

  • Offer support

  • Choose correct environment

  • “What does the person need”


Listening rewards
LISTENING REWARDS

  • Increase enjoyment

  • Improved understanding

  • Enhanced empathy

  • Increased civility


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