1 / 7

LISTENING

LISTENING. Oral Communications. Active vs. Passive Listening. Listening is a SKILL ACTIVE: a listener is engaged and participates in the communication process by guiding speaker toward common interests PASSIVE: listener does not share in responsibility of communication process

lindsey
Download Presentation

LISTENING

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. LISTENING Oral Communications

  2. Active vs. Passive Listening • Listening is a SKILL • ACTIVE: a listener is engaged and participates in the communication process by guiding speaker toward common interests • PASSIVE: listener does not share in responsibility of communication process • How can we show we are actively listening?

  3. Listening Spare Time • Speaking rate: 120-180 words per minute • Listen 6 times as fast – Rate Gap

  4. Roadblocks to Listening • Listen 3 times as much as we read • Listening is difficult, but a necessary SKILL!

  5. Roadblocks to Listening Jumping to Conclusions Overreacting to Emotional Words Interrupting • Tuning Out Dull Topics • Faking Attention • Yielding to Distractions • Criticizing Delivery or Physical Appearance

  6. Filters that Distort • Filter: communication passes through personal filters and information is processed and understood based on filters • Filters: • Education # Biases • Attitude # Age • Experience # Emotions • Religion # Family • Physical Condition #Morals

  7. Four Ways to Listen • Appreciative Listening: Most basic, simply listen to enjoy • Critical Listening: Evaluate and determine logic of message • Empathic Listening: Act as a sounding board, encourages speaker to speak freely • Discriminative Listening: Single out one particular sound • Once you remember these you’ve ACED listening skills.

More Related