Listening. We need listening the most in our lives, but learn it the least! What is the difference between hearing and listening? Listening is like breathing, a natural effort. True? Research shows that we only achieve 25-50\% accuracy in the behaviors of others. True?.
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Defensive listeningListening Problems
-lack of verbal response -when interjections are not appropriate
-when receiver is free to talk without interruption
Paraphrasing (Mirroring Technique)
-Underlying message, find the feelings involved.
-What happens if you paraphrase too quickly?
1. Understand your partner’s feelings
2. Ask questions
3. Reflect content by paraphrasing
4. Reflect feelings by paraphrasingActive Listening (Listening for Understanding)
Lack of empathy: