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Listening. We have two ears and one mouth so that we can listen twice as much as we speak. . Improving Your Listening Skills. How to be an Active Listener. Learning Objectives. Explain how barriers prevent effective listening Compile a list of trigger words

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listening

Listening

We have two ears and one mouth so that we can listen twice as much as we speak.

improving your listening skills

Improving Your Listening Skills

How to be an Active Listener

learning objectives
Learning Objectives

Explain how barriers prevent effective listening

Compile a list of trigger words

Identify at least six tips to improve effective listening skills

Define key words: hearing, listening, thought speed, trigger words

we share information with each other 4 ways
We share information with each other 4 ways:
  • Speaking
  • Writing
  • Reading
  • Listening
listening1
LISTENING

Listening is the ability to identify and understand what others are saying. This involves understanding a speaker's accent or pronunciation, his grammar and his vocabulary, and grasping his meaning

slide6

Of the time spent communicating each day, 45% is devoted to listening.

  • Usually a person only remembers about 50% of what is said to them.
  • After eight hours they forget another 1/2 to 1/3 of what was originally grasped.

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So that means you typically forget about 75% of what you hear.

slide7

Why is listening important?

  • Listening will help you in…
  • School
  • Relationships
  • Clubs & organizations
  • Making good decisions
  • On the job
listening exercise

Listening Exercise

Listen and Draw

hearing vs listening
Hearing vs. Listening
  • Hearing is not the same as listening!
  • Hearing is passive and occurs even while we sleep. Hearing is the taking in of sound. To perceive by the ear; to listen attentively
  • Listening is active and involves hearing, paying attention and understanding. The attachment of meaning to the sound. Making an effort to hear something; paying attention
slide10
Some of the reasons we fail to listen are:
  • 1.     Laziness - you don’t feel like putting in the effort to listen
  • 2.     Avoidance – you don’t want to hear what they have to say
  • 3.     Poor Skills – you don’t know how to listen
  • Effective communication does not take place until the receiver understands the message.
  • Paraphrasing allows the sender a chance to confirm that the receiver has understood the message.
ways listening gets blocked
Ways Listening Gets Blocked
  • Many factors hinder our listening. Here are a few examples:
    • Daydreaming.
    • Prejudging the message
    • Not caring about the speaker
    • Interrupting the speaker
    • You must choose to participate in the process of listening.
ways to improve your listening
Ways to Improve Your Listening
  • Here are some strategies and suggestions to help you improve your listening skills.
    • 1.) Increase your listening span:
      • Try to resist the temptation to interrupt.
      • Make sure the speaker has a chance to make his or her point before you speak.
      • If you don't get the whole message, ask the speaker to repeat what they said.
ways to improve your listening1
Ways to Improve Your Listening
  • 2.) Take time to listen:
    • Don't put obvious limitations on your listening time - the speaker will feel rushed.
  • 3.) Listen between the lines:
    • Don't just listen to what is being said.
    • Try to understand the attitudes, needs and motives behind the words.
ways to improve your listening2
Ways to Improve Your Listening
  • 4.) Give your full attention:
    • Nodding or interjecting occasionally to clarify a point lets the speaker know you are interested.
    • If the speaker pauses briefly, don't rush to fill in the silence.
    • Use open-ended questions to encourage explanations.
ways to improve your listening3
Ways to Improve Your Listening
  • 5.) Listen for thoughts as well as facts:
    • A good listener makes an effort to understand what the facts add up to.
  • 6.) Don't monopolize:
    • Resist the urge to dominate the discussion.
    • Allow the speaker to have his or her say.
3 problems
3 Problems
  • Pseudo Listening
  • Selective Listening
  • Critical Listening
6 solutions
6 Solutions
  • Awareness
  • Be physically & mentally prepared to listen
  • Set a goal to listen 100% of the time
  • Sit in front & centered
  • Practice listening
  • Pretend to be fascinated if you have to
5 types of listening
5 TYPES OF LISTENING

1. INFORMATIVE LISTENING – UNDERSTANDING THE MESSAGE.

2. RELATIONSHIP LISTENING – IMPROVES THE RELATIONSHIP BETWEEN TWO PEOPLE.

3. APPRECIATIVE LISTENING – LISTENS TO MUSIC FOR ENJOYMENT.

4. CRITICAL LISTENING – TO COMPREHEND AND THEN EVALUATE THE MESSAGE.

5. DISCRIMINATIVE LISTENING – DETECTS BOTH SMALL AND MAJOR DIFFERENCES IN MEANING.

traits of an active listener
Traits of an active listener
  • Looks at the speaker
  • Makes sure he or she can hear the speaker clearly
  • Tunes out interference
  • Sits quietly and politely
traits of a passive listener
Traits of a passive listener

Sits too far back and ignores the speaker

Misses much of what the speaker is saying

Lets his or her mind wander

Gets easily distracted

Creates distractions by shuffling, talking, or even walking around

barriers to effective listening
BARRIERS TO EFFECTIVE LISTENING

THE “HALO” EFFECT – WHEN YOU ASSOCIATE SOMETHING POSITIVE ABOUT THE SPEAKER. YOU NEVER QUESTION THE SPEAKERS POINT OF VIEW OR JUDGMENT.

THE “HORNS” EFFECT – SPEAKER GIVES YOU NEGATIVE FEELINGS, YOU MAY NOT LISTEN THE WAY YOU SHOULD.

barriers to effective listening1
BARRIERS TO EFFECTIVE LISTENING

DAY DREAMING – LETTING YOUR MIND WONDER; NOT STAYING FOCUSED ON THE SUBJECT OR MESSAGE.

EXTERNAL DISTRACTIONS – OTHER THINGS GOING ON IN THE SAME LOCATION WHERE YOU ARE TRYING TO LISTEN.

DIFFERENT LEVEL OF POWER – AUTHORITY BETWEEN YOU AND SPEAKER IMPACTS YOUR LISTENING.

GENDER PREFERENCES – YOU COULDHAVE DIFFERENT EXPECTATIONS OF THE SPEECH BECAUSE OF THE GENDER.

TRIGGER WORDS: WORDS THAT EVOKE AN EMOTIONAL RESPONSE THAT PREVENTS EFFECTIVE LISTENING.

slide23

Thought speed: The amount of time it takes for people to hear a thought and process it; this is typically a good deal faster than speaking time We listen at 125-250 wpm, think at 1000-3000 wpm.

75% of the time we are distracted, preoccupied or forgetful.

20% of the time, we remember what we hear.