Listening. We have two ears and one mouth so that we can listen twice as much as we speak. . Improving Your Listening Skills. How to be an Active Listener. Learning Objectives. Explain how barriers prevent effective listening Compile a list of trigger words
We have two ears and one mouth so that we can listen twice as much as we speak.
How to be an Active Listener
Explain how barriers prevent effective listening
Compile a list of trigger words
Identify at least six tips to improve effective listening skills
Define key words: hearing, listening, thought speed, trigger words
Listening is the ability to identify and understand what others are saying. This involves understanding a speaker's accent or pronunciation, his grammar and his vocabulary, and grasping his meaning
So that means you typically forget about 75% of what you hear.
Listen and Draw
1. INFORMATIVE LISTENING – UNDERSTANDING THE MESSAGE.
2. RELATIONSHIP LISTENING – IMPROVES THE RELATIONSHIP BETWEEN TWO PEOPLE.
3. APPRECIATIVE LISTENING – LISTENS TO MUSIC FOR ENJOYMENT.
4. CRITICAL LISTENING – TO COMPREHEND AND THEN EVALUATE THE MESSAGE.
5. DISCRIMINATIVE LISTENING – DETECTS BOTH SMALL AND MAJOR DIFFERENCES IN MEANING.
Sits too far back and ignores the speaker
Misses much of what the speaker is saying
Lets his or her mind wander
Gets easily distracted
Creates distractions by shuffling, talking, or even walking around
THE “HALO” EFFECT – WHEN YOU ASSOCIATE SOMETHING POSITIVE ABOUT THE SPEAKER. YOU NEVER QUESTION THE SPEAKERS POINT OF VIEW OR JUDGMENT.
THE “HORNS” EFFECT – SPEAKER GIVES YOU NEGATIVE FEELINGS, YOU MAY NOT LISTEN THE WAY YOU SHOULD.
DAY DREAMING – LETTING YOUR MIND WONDER; NOT STAYING FOCUSED ON THE SUBJECT OR MESSAGE.
EXTERNAL DISTRACTIONS – OTHER THINGS GOING ON IN THE SAME LOCATION WHERE YOU ARE TRYING TO LISTEN.
DIFFERENT LEVEL OF POWER – AUTHORITY BETWEEN YOU AND SPEAKER IMPACTS YOUR LISTENING.
GENDER PREFERENCES – YOU COULDHAVE DIFFERENT EXPECTATIONS OF THE SPEECH BECAUSE OF THE GENDER.
TRIGGER WORDS: WORDS THAT EVOKE AN EMOTIONAL RESPONSE THAT PREVENTS EFFECTIVE LISTENING.
Thought speed: The amount of time it takes for people to hear a thought and process it; this is typically a good deal faster than speaking time We listen at 125-250 wpm, think at 1000-3000 wpm.
75% of the time we are distracted, preoccupied or forgetful.
20% of the time, we remember what we hear.