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National Certificates in Travel & Tourism. Thursday 26 June 2008. Programme. Background Outline of New National Certificates Future Developments Q&A Finish 4.00pm. Background:. Previous Qualifications NC Travel/GSVQ/SGA Lapse dates SGAs

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Presentation Transcript
programme
Programme
  • Background
  • Outline of New National Certificates
  • Future Developments
  • Q&A
  • Finish 4.00pm
background
Background:
  • Previous Qualifications
    • NC Travel/GSVQ/SGA
    • Lapse dates SGAs
      • Intermediate 2 and Higher Retail Travel – 31/07/2007 (Finish 31/07/2110)
      • Higher (Finish 31/07/2008)
background 2
Background (2)
  • Modernised HN
  • Scoping work
  • QDT – September 06 – February 08
    • Sector Skills Councils – People 1st/Goskills
    • Employers
    • Centres
    • Careers Scotland
design principles
Design Principles:
  • Mandatory- minimum of 36 SCQF credit points
  • Majority of credits at the level of the award
  • At SCQF 5 and 6, 72 SCQF points in total (12 SQA unit credits)
  • Opportunity for the development of core skills
  • Relationship to national occupational standards or relevant professional standards
the qualifications
The Qualifications
  • National Certificate in Travel and Tourism at SCQF level 5 - G8YT 45
  • National Certificate in Travel and Tourism at SCQF level 6 - G8YV 46
  • Both 12 SQA credits/72 SCQF credit points
qualification structures
Qualification Structures
  • At SCQF level 5
    • 6 mandatory, 6 options one of which must be at SCQF level 5
  • At SCQF level 6
    • 7 mandatory, 5 options one of which must be at SCQF level 6
national certificate in travel and tourism at scqf level 5 mandatory units
National Certificate in Travel and Tourism at SCQF level 5 – Mandatory Units

Intermediate 2 (G8YT 45)

Unit Code SCQF Level SCQF Points SQA Credit Value

Travel and Tourism: An Introduction DM4L 11 5 6 1

Business Practices in Travel and Tourism DM4M 11 5 6 1

Tourist Destinations DM4N 11 5 6 1

Selling Skills F3PJ 11 5 6 1

Skills for Customer Care F38X 11 5 6 1

Travel and Tourism: Enhancing Skills for Employment F3PL 11 5 6 1

national certificate in travel and tourism at scqf level 6 mandatory units
National Certificate in Travel and Tourism at SCQF level 6– Mandatory Units

Higher

Unit Code SCQF Level SCQF Points SQA

Credit

Value

Travel and Tourism: Enhancing Skills for Employment F3PL 11 5 6 1

Structure of the Travel and Tourism Industry DM4P12 6 6 1

Marketing in Travel and Tourism : An Introduction DM4R 12 6 6 1

Tourist Destinations DM4N 12 6 6 1

Selling the Travel and Tourism Product F3P9 12 6 6 1

Skills for Customer Care F38Y 12 6 6 1

Travel and Tourism Study Visit F3PA 12 6 6 1

options
Options:
  • Essentially same at both levels
  • X codes
  • Core skills
  • Restrictions
    • One optional credit must be at the level of the award
    • Assessment credits (max 3)
    • Languages (max 3 credits)
new units
New Units
  • F3PL 11 Travel and Tourism: Enhancing Skills for Employment
  • F3PH 11 Resort Representation: An Introduction
  • F3PK 11 Tour Guiding: An Introduction
  • F3PM 11 Working as Air Cabin Crew: An Introduction
  • F3P7 12 Working as Air Cabin Crew
  • F3PD 11 Airport Ground Operations: An Introduction
  • F3P8 12 Airport Ground Operations
updated units
Updated Units:
  • F3PC 11 Accommodation and Package Holidays
  • F3PE 11 British Isles Tourist Destinations
  • F3PF 11 European and Mediterranean Area Tourist Destinations
  • F3PG 11 Popular Longhaul Tourist Destinations
  • F3PJ 11 Selling Skills
  • F3P9 12 Selling the Travel and Tourism Product
  • F3PA 12 Travel and Tourism Study Visit
  • F3PB 12 Travel Industry: An Introduction
  • Skills for Customer Care at SCQF level 5&6
  • Event Organisation at SCQF level 6
  • Range of hospitality units – subject to validation
assessment support packs
Assessment Support Packs
  • Will be produced for all aforementioned units
  • Secure site via SQA coordinator
  • Subject page will advise on availability
new units enhancing skills for employment
New Units – Enhancing skills for employment
  • Mandatory on both awards
  • Employer demand
  • Development of personal skills/attitudes and behaviours
  • Participate in selection interview
  • Review and evaluate own progress
tour guiding an introduction
Tour Guiding: An Introduction
  • Looking at types of tour guides
  • Producing an itinerary for short guided tour (1 day coach tour in Scotland)
  • Conducting short guided tour (5 minutes)
resort representation an introduction
Resort Representation: An Introduction
  • Roles and types of resort reps
  • How airport duties and transfers should be conducted
  • Present a welcome meeting (5 minutes)
working as air cabin crew
Working as Air Cabin Crew
  • At SCQF level 5
    • Knowledge areas about aviation industry, terminology etc
    • Communication with passengers – service announcements
    • Service of meals
  • At SCQF level 6
    • Safety and service procedures
    • Duty free and tax paid goods service
    • Trolley merchandising
airport ground operations
Airport Ground Operations
  • At SCQF level 5
    • Airline/airport terminology
    • Personal presentation
    • Dealing with passenger needs
  • At SCQF level 6
    • Airport check-in procedures
    • Meeting and boarding flights
    • Procedures for lost and mishandled

baggage

employability skills
Employability Skills
  • New mandatory unit
  • Further applied in study visit unit at level 6
  • Reinforced through other practical units e.g. cabin crew/airport ground ops/guiding
  • New Personal Development course (no course assessment)
core skills
Core Skills
  • Opportunities outlined in detail in arrangements document (section 5.2)
  • Work Experience and Personal Development units strong carriers
  • Core skills units in options
possible programmes tourism slant
Possible Programmes – tourism slant

National Certificate in Travel and Tourism at SCQF Level 5

  • Travel and Tourism: An Introduction
  • Tourist Destinations
  • Skills for Customer Care
  • Understanding Tourism in the Local Area
  • Communication
  • Information and Communication Technology
  • Business Practices in Travel and Tourism
  • Selling Skills
  • Travel and Tourism: Enhancing Skills for Employment
  • Local Tourism Product Knowledge
  • Tour Guiding: An Introduction
  • Surface Travel
possible programmes 2 tourism slant
Possible Programmes (2) – tourism slant

National Certificate in Travel and Tourism at SCQF Level 6

  • Structure of Travel and Tourism
  • Tourist Destinations
  • Skills for Customer Care
  • The Scottish Tourism Product: An Introduction
  • Communication
  • Information and Communication Technology
  • Marketing in Travel and Tourism: An Introduction
  • Selling the Travel and Tourism Product
  • Travel and Tourism: Enhancing Skills for Employment
  • Travel and Tourism Study Visit
  • Tour Guiding: An Introduction
  • Surface Travel
possible programmes 3 travel slant
Possible Programmes (3) – travel slant

National Certificate in Travel and Tourism at SCQF Level 5

  • Travel and Tourism: An Introduction
  • Tourist Destinations
  • Skills for Customer Care
  • Accommodation and Package Holidays
  • Communication
  • Information and Communication Technology
  • Business Practices in Travel and Tourism
  • Selling Skills
  • Travel and Tourism: Enhancing Skills for Employment
  • Popular Longhaul Tourist Destinations
  • Surface Travel
  • Resort Representation: An Introduction
possible programmes 4 travel slant
Possible programmes (4) travel slant

National Certificate in Travel and Tourism at SCQF Level 6

  • Structure of Travel and Tourism
  • Tourist Destinations
  • Skills for Customer Care
  • Communication
  • Travel Agency Practice and Procedures (x2)
  • Air Travel (x2)
  • Marketing in Travel and Tourism: An Introduction
  • Selling the Travel and Tourism Product
  • Travel and Tourism: Enhancing Skills for Employment
  • Travel and Tourism Study Visit
implementing the new national certificates at glasgow metropolitan
Implementing the new National Certificates at Glasgow Metropolitan
  • Key improvements
  • Pilot of employability skills
  • Role of courses within award/progression to HN
  • Programme design
future developments
Future Developments
  • Curriculum for Excellence
    • Impact on “courses”
  • National Progression Awards (NPAs)
contact
Contact
  • www.sqa.org.uk
  • Christine Keenan – Qualifications Manager
    • christine.keenan@sqa.org.uk
  • Carol McEvoy – Qualifcations Officer
    • carol.mcevoy@sqa.org.uk