Chapter 1

1. Chapter 1 Integrated Marketing Communications

2. What’s Happening? http://www.youtube.com/watch?v=6VVvXCf35tI http://www.youtube.com/watch?v=93emK_a0nS8 http://www.youtube.com/user/CanadianClubCanada

3. Communication Process: a linear model Noise Sender Noise Encoding Channel Decoding Noise Receiver Feedback Noise

4. Communication and IMC Programs • Communication is defined as transmitting, receiving, and processing information • Encoding is the second step (after the message is sent) in the communication process, and involves taking the central message and turning it into some form of communication. • Messages travel through transmission devices, like television or a company blog.

5. Communication and IMC Programs • Decoding occurs when the message reaches one or more of the receivers senses – for example seeing an ad, or a perfume insert in a magazine that a consumer smells • Noiseis anything that distorts or disrupts the message in the communication process

6. Examples of Noise in the Communication Process • Talking on the phone during a commercial on television. • Driving while listening to the radio. • Looking at sexy model in a magazine ad and ignoring the message and brand. • Scanning a newspaper for articles to read. • Talking to a passenger as the car passes billboards. • Scrolling past Internet ads without looking at them. • Annoyed by ads appearing on a social media site. • Ignoring tweets on Twitter because they are not relevant. • Offended by the message on a flyer for a local business.

7. Advertising Clutter • The most common form of noise is advertising clutter. • As consumers we are exposed to hundreds of marketing messages each day • Some of these messages we pay attention to, many we ignore or forget.

8. Advertising Clutter Discussion Slide How many ads were you exposed to during the last 24 hours from the following media? • Television • Radio • Magazines • Newspapers • Billboards • Internet Web sites • How many ads can you recall from each of the above media?

9. Marketing Communications Defined • The coordination and integration of all promotion tools and sources within an organization to maximize the impact on consumers and other end-users at minimal costs.

10. Integrated Marketing Communications • The Marketing Mix is the starting point • Promotion/communication can include but not limited to: • Advertising • Digital Marketing • Direct Marketing • Sales Promotion • Public Relations

11. Factors Contributing to the Growth of IMC • Increased Accountability • Audience adoption of new forms of media • Information technology • Increased competition

12. Increased Accountability • Economic pressures • Want results from marketing budgets • Efforts are led by CEOs, CFOs, and CMOs • Advertising agencies expected to deliver results

13. Audience Adoption of New Media • Emergence of: • Interactive Web sites, blogs, and social networks • Smartphones • Companies shifting expenditures from traditional to new, alternative media • Younger consumers • Less likely to watch TV • Engaged in technology-based interactions

14. Information Technology • Instant communications • Consumers have access to unlimited information • Consumer communication has increased

15. Increased Competition • Information technology and communication has changed the marketplace • Products can be purchased from multiple locations and countries • Customers want both low prices and high quality • Manufacturers and retailers must work together

16. Communicating Across Cultures • The goal is to coordinate marketing efforts • Greater challenge due to national and cultural differences • Regional considerations in with respect to culture and media in Canada also must be considered • Standardization versus Adaptation • “Think globally, but act locally”