1 / 75

CHAPTER 1

CHAPTER 1. The Modern Organization Functioning in a Global Environment. CHAPTER OUTLINE. 1.1 Business Processes and Business Process Management 1.2 Information Systems: Concepts and Definitions 1.3 The Global, Web-Based Platform

ponce
Download Presentation

CHAPTER 1

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. CHAPTER 1 The Modern Organization Functioning in a Global Environment

  2. CHAPTER OUTLINE 1.1 Business Processes and Business Process Management 1.2 Information Systems: Concepts and Definitions 1.3 The Global, Web-Based Platform 1.4 Business Pressures, Organizational Responses, and IT Support 1.5 Why Are Information Systems Important to You? 1.6 The Plan of the Book

  3. LEARNING OBJECTIVES • Describe business processes and discuss business process management • Differentiate among data, information, and knowledge • Differentiate between information technology infrastructure and information technology architecture

  4. LEARNING OBJECTIVES (continued) • Describe the global business environment and the new information technology infrastructure • Discuss the relationships among business pressures, organizational responses, and information systems

  5. Chapter Opening Case Moai on Rapa Nui

  6. Homo Conexus • You are the most connected generation in history • You practice continuous computing • You are surrounded by a personal, movable information network

  7. Personal movable information network And…..laptop in briefcase!

  8. 1.1 Business Processes Business Process Business Process Management

  9. Example of Business Process (Figure 1.1) The next slide shows an example of a business process: Ordering an E-ticket from an airline Web site

  10. Receive Ticket Order Traveler Airline Web Site Seats Available NO Notify Traveler Plan Trip YES Reserve Seats Check Flights NO Frequent Flyer Mileage Sufficient? Use Credit Card? NO Seats Available? NO YES YES Charge Credit Card YES Subtract Mileage Submit Ticket Order Charge OK? NO Notify Traveler Receive e-Ticket YES Confirm Flight(s) Issue e-Ticket

  11. 1.2 Information Systems: Concepts and Definitions Data Item Information Knowledge

  12. Information Knowledge Data Wisdom Next?

  13. Information Systems: Concepts and Definitions (continued) Information Technology Architecture Information Technology Infrastructure

  14. IT Architecture of Online Travel Agency

  15. IT Components, IT Platform, IT Services, and IT Infrastructure

  16. 1.3 The Global, Web-Based Platform • Best represented by the Internet and the World Wide Web • Enables us to connect, compute, communicate, collaborate, and compete everywhere and anytime • Operates without regard to geography, time, distance, and language

  17. The Stages of Globalization (From Thomas Friedman in The World is Flat) • Globalization 1.0 (from 1492 to 1800) • Globalization 2.0 (from 1800 to 2000) • Globalization 3.0 (from 2000 to the present)

  18. Globalization 1.0 Christopher Columbus

  19. Globalization 2.0 (first half) Railroads Steam engine

  20. Globalization 2.0 (second half) Satellites Fiber optics OpenMoko open source smart phone Netbook

  21. Globalization 3.0 3.0 2.0 1.0

  22. Globalization 3.0 (continued) Schematic Map of the Internet

  23. Thomas Friedman’s Ten Flatteners • Fall of the Berlin Wall • Netscape goes public • Development of work-flow software • Uploading • Outsourcing • Offshoring • Supply Chaining • Insourcing • Informing • The Steroids

  24. Fall of the Berlin Wall

  25. Rise of the European Union (a consequence of the Fall of the Berlin Wall)

  26. Netscape Goes Public Marc Andreessen (wrote Mosaic browser and Netscape browser)

  27. Workflow Software

  28. Uploading

  29. The Open Source Movement (essential ingredient of uploading) Apache Web server Linux

  30. The Open Source Movement (continued) Firefox Thunderbird Mozilla

  31. The SeaMonkey Project Formerly the Mozilla Application Suite

  32. Outsourcing Outsourcing gained momentum and “took off” with Year 2000 (Y2K) problem

  33. Offshoring Call center in India

  34. Supply Chaining

  35. Insourcing

  36. Informing It’s not just There are MANY other interesting search engines as we see in Chapter 5

  37. The Steroids • Digital • Mobile • Virtual • Personal

  38. First Steroid: Computing (processing) TO Ultramobile personal computer Charles Babbage’s Difference Engine (1822)

  39. Computing (continued – storage) TO Sony Micro Vault Thumb Drive Capacity: 2 gigabytes First disk storage unit by IBM (1956) Capacity: 5 megabytes Size: Refrigerator

  40. Second Steroid: Instant Messaging and File Sharing Instant messaging (example) File sharing (example)

  41. Third Steroid: Voice over Internet Protocol

  42. Fourth Steroid: Videoconferencing A telepresence system in a conference room

  43. Videoconferencing (continued) An individual telepresence system

  44. Videoconferencing and Medicine New Zealand used Polycom, a leading vendor of telepresence systems, to provide a telemedicine application for children.

  45. Fifth Steroid: Computer Graphics

  46. Sixth Steroid: Wireless Technologies Using cell phone in motion Geostationary satellite Bluetooth phone sunglasses

  47. The Great Convergence We are in a convergence of three powerful, technological forces: (1) Cheap and ubiquitous computing devices (2) Low-cost, high bandwidth (3) Open standards

  48. The Great Convergence (continued) In essence, we have computing everywhere and anywhere, anytime and all the time, with access to limitless amounts of information, services, and entertainment.

  49. The Great Convergence (continued) We have the creation of a global, Web-enabled playing field that allows for multiple forms of collaboration – the sharing of knowledge and work – in real time, without regard to geography, distance, or, in the near future, even language.  The field now includes some 3 billion new people, formerly digitally disenfranchised.

  50. And the result of all this? See the Power of Technology

More Related