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chapter 1

chapter 1. The Competent Leisure Services Manager. What Is Management?. Efficiency & Effectiveness. Efficiency Minimizing the amount of resources an organization wastes What makes businesses efficient? Inefficiency? Effectiveness

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chapter 1

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  1. chapter1 The Competent Leisure Services Manager

  2. What Is Management?

  3. Efficiency & Effectiveness • Efficiency • Minimizing the amount of resources an organization wastes • What makes businesses efficient? Inefficiency? • Effectiveness • How capable an organization is of achieving its goals and objectives

  4. Financial Resources • Budget, income • What does a manager do to manage financial resources?

  5. Physical Resources • Things people see and associate with the agency • Resorts, roller coaster, park, trails, fitness equipment • What does a manager do to manage physical resources?

  6. Technology Resources • Aid in creation of products or provision of services • Examples??? • What does a manager do to manage technology resources?

  7. Human Resources • Arguably the most important & challenging resource • What does a manager do to manage human resources?

  8. Universality of Management • Management has a universality that makes it applicable to all fields, not just parks and recreation. • All managers coordinate and integrate resources. The difference lies in what those resources are.

  9. What is going to make you an efficient & effective manager??

  10. Model of Effective Performance • Individual’s competencies • what a person CAN do & not necessarily what they actually do • Job’s demands • expectations on the job, tasks performed, role the manager assumes in the organization

  11. Model of Effective Performance • Org environment • climate & culture of the organization; • structure, • policies, • mission, goals • internal & external environments

  12. Which element of the model of effectiveness can you control right now?

  13. Competency-Based Management

  14. Competencies • Job skills - hard skills • Prepare a budget • Establish priorities • Develop goals & objectives • Characteristics - soft skills • Lead by example • Open minded & receptive to new ideas • Be honest & ethical Skills, Knowledge, abilities Characteristics, abilities

  15. Competencies Hard Skills Soft Skills Flexible & adaptable Creative & innovative Have patience Be open minded Take initiative • Know mgt principles • Written communication • Customer service • Time management • Evaluation

  16. Competencies Characteristics CEO Job Skills Entry Level

  17. Entry-Level Competencies • Business acumen • Communication • Community relations • Interpersonal skills • Management techniques • Planning and evaluation

  18. Four Main Uses of Competencies 1. Establish training and development benchmarks 2. Drive hiring criteria 3. Set standards that are used for evaluation purposes 4. Form the basis for career development and career advancement

  19. Management vs. Leadership • Management • The process of coordinating and integrating resources in order to effectively and efficiently achieve organizational goals and objectives • Leadership • Interpersonal influence over others aimed to achieve organizational goals & objectives

  20. Mgrvs Leader Manager Leader Inspire & motivate Long range perspective Challenges status quo Eye on the horizon Define a purpose Focuses on people. • Plan, organize, coordinate • Short range view • Accepts the status quo • Eye on the bottom line • Assign a task • Focus on system & structure

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