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chapter 1. The Competent Leisure Services Manager. What Is Management?. Efficiency & Effectiveness. Efficiency Minimizing the amount of resources an organization wastes What makes businesses efficient? Inefficiency? Effectiveness

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slide1

chapter1

The Competent

Leisure Services

Manager

efficiency effectiveness
Efficiency & Effectiveness
  • Efficiency
    • Minimizing the amount of resources an organization wastes
    • What makes businesses efficient? Inefficiency?
  • Effectiveness
    • How capable an organization is of achieving its goals and objectives
financial resources
Financial Resources
  • Budget, income
  • What does a manager do to manage financial resources?
physical resources
Physical Resources
  • Things people see and associate with the agency
    • Resorts, roller coaster, park, trails, fitness equipment
  • What does a manager do to manage physical resources?
technology resources
Technology Resources
  • Aid in creation of products or provision of services
    • Examples???
  • What does a manager do to manage technology resources?
human resources
Human Resources
  • Arguably the most important & challenging resource
  • What does a manager do to manage human resources?
universality of management
Universality of Management
  • Management has a universality that makes it applicable to all fields, not just parks and recreation.
  • All managers coordinate and integrate resources. The difference lies in what those resources are.
model of effective performance
Model of Effective Performance
  • Individual’s competencies
    • what a person CAN do & not necessarily what they actually do
  • Job’s demands
    • expectations on the job, tasks performed, role the manager assumes in the organization
model of effective performance1
Model of Effective Performance
  • Org environment
    • climate & culture of the organization;
    • structure,
    • policies,
    • mission, goals
    • internal & external environments
competencies
Competencies
  • Job skills - hard skills
    • Prepare a budget
    • Establish priorities
    • Develop goals & objectives
  • Characteristics - soft skills
    • Lead by example
    • Open minded & receptive to new ideas
    • Be honest & ethical

Skills, Knowledge, abilities

Characteristics, abilities

competencies1
Competencies

Hard Skills

Soft Skills

Flexible & adaptable

Creative & innovative

Have patience

Be open minded

Take initiative

  • Know mgt principles
  • Written communication
  • Customer service
  • Time management
  • Evaluation
competencies2
Competencies

Characteristics

CEO

Job Skills

Entry

Level

entry level competencies
Entry-Level Competencies
  • Business acumen
  • Communication
  • Community relations
  • Interpersonal skills
  • Management techniques
  • Planning and evaluation
four main uses of competencies
Four Main Uses of Competencies

1. Establish training and development benchmarks

2. Drive hiring criteria

3. Set standards that are used for evaluation purposes

4. Form the basis for career development and career advancement

management vs leadership
Management vs. Leadership
  • Management
    • The process of coordinating and integrating resources in order to effectively and efficiently achieve organizational goals and objectives
  • Leadership
    • Interpersonal influence over others aimed to achieve organizational goals & objectives
mgr vs leader
Mgrvs Leader

Manager

Leader

Inspire & motivate

Long range perspective

Challenges status quo

Eye on the horizon

Define a purpose

Focuses on people.

  • Plan, organize, coordinate
  • Short range view
  • Accepts the status quo
  • Eye on the bottom line
  • Assign a task
  • Focus on system & structure