1. Chapter 3 1 Values, Attitudes, and Job Satisfaction

2. Chapter 3 2 Learning Objectives Contrast terminal and instrumental values List the dominant values in today’s workforce Identify the five dimensions of national culture Contrast the three components of an attitude

3. Chapter 3 3 Learning Objectives Summarize the relationship between attitudes and behavior Identify the role consistency plays in attitudes Examine the relationship between job satisfaction and behavior Identify four employee responses to dissatisfaction

4. Chapter 3 4 The Importance of Values

5. Chapter 3 5

6. Chapter 3 6 Unique Values of Today’s Workforce

7. Chapter 3 7 Power Distance Individualism or Collectivism Quantity or Quality of Life Uncertainty Avoidance Long-Term or Short-Term

8. Chapter 3 8 What Are Attitudes? Cognitive component Affective component Behavioral component

9. Chapter 3 9 Types of Attitudes Job satisfaction Job involvement Organizational commitment

10. Chapter 3 10

11. Chapter 3 11 Attitude-Behavior Relationship Importance Specificity Accessibility Social pressures Direct experience

12. Chapter 3 12 Self-Perception Theory

13. Chapter 3 13 Attitudes and Workforce Diversity

14. Chapter 3 14

15. Chapter 3 15

16. Chapter 3 16 Responses to Job Dissatisfaction