Chapter 1. What is Organizational Behavior?. Learning Objectives. Demonstrate the importance of interpersonal skills in the workplace. Describe the manager’s functions, roles, and skills. Define organizational behavior (OB). Show the value to OB of systematic study.
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What is Organizational Behavior?
Demonstrate the importance of interpersonal skills in the workplace.
Describe the manager’s functions, roles, and skills.
Define organizational behavior (OB).
Show the value to OB of systematic study.
Identify the major behavioral science disciplines that contribute to OB.
Demonstrate why there are few absolutes in OB.
Identify the challenges and opportunities managers have in applying OB concepts.
Compare the three levels of analysis in this book’s OB model.
What is interpersonal skills?
Why it is needed?
It is very important but not enough … why?
They get things done through other people
A consciously coordinated social unit composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals.
The ability to apply specialized knowledge or expertise
The ability to work with, understand, and motivate other people, both individually and in groups
The mental ability to analyze and diagnose complex situations
Effective Versus Successful Managerial Activities
A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness
Looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence
Evidence Based Management
Basing managerial decisions on the best available scientific evidence
A gut feeling not necessarily supported by research
The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals
An area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another
The study of people in relation to their social environment or culture
The study of societies to learn about human beings and their activities
Why there are few absolutes in OB?
Because of situational factors that make the main relationship between two variables change … e.g., the relationship may hold for one condition but not another
Variable that moderate the relationship between two or more other variables
Responding to Globalization
Managing Workforce Diversity
Improving Quality and Productivity
Improving Customer Service
Improving People Skills
Stimulating Innovation and Change
Coping with “Temporariness”
Working in Networked Organizations
Helping Employees Balance Work-Life Conflicts
Creating a Positive Work Environment
Improving Ethical Behavior
Abstraction of reality, or a simplified representation of some real-world phenomenon
The Independent Variables (X)
The Dependent Variables (Y)
X → Y → Predictive Ability
The Dependent Variables
The Independent Variables
Individual – Level Variables
Group – Level Variables
Deviant Workplace Behavior
Organizational Citizenship Behavior
Organization System – Level Variables
Dependent Variables (Y)
Independent Variables (X)