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Welcome!. You’re Part of a Great Organization. About GCE:. Our purpose and reason for existence is to help people with disabilities find meaningful work. Maryland. Virginia. Kentucky. North. Carolina. Tennessee. South. Carolina. Mississippi. Georgia. Alabama. Florida.

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you re part of a great organization


You’re Part of a Great Organization

our purpose and reason for existence is to help people with disabilities find meaningful work

About GCE:

Our purpose and reason for existence is to help people with disabilities find meaningful work.














Where in the world is GCE?

our business lines
Our Business Lines
  • Food Service
  • Custodial Services
  • Mail Room Services
  • Administrative Services
  • Shelf Stocking
orientation folder
Orientation Folder
  • Bright Ideas Program
  • Employee Assistance Program
  • Activity Center
  • HR Contact List
  • Payroll Schedule
our code of conduct

A Guide to GCE

Performance Standards


what kind of company do you want to work for

What Kind of Company Do You Want to Work For?

Our Values

Vision Integrity

Superior Service Innovation

Teamwork Stewardship

our values
Our Values


Maintaining the highest standards of behavior. Encompasses honesty, ethics, and doing the right things for the right reasons.


The ability and willingness to look forward to the future and make decisions necessary to accomplish important goals.

our values9
Our Values


Capable of extraordinary creativity and willing to explore new approaches to improving quality of life for all persons.

Superior Service

Committed to providing excellent service.

our values10
Our Values


Dedicated to responsible stewardship of GCE assets and financial resources, and to service.


An abiding respect for others, and a sustaining commitment to work together.

standards of performance
Standards of Performance

Commitment to Co-Worker

At GCE our coworkers are our teammates. They deserve our respect and trust. GCE is dedicated to maintaining a work environment that is a pleasurable and enjoyable employment experience.

  • Treat others with respect and appreciation.
  • Value differences and respect individuality.
  • Work cooperatively.
  • Be dependable, punctual, and loyal.
  • Address issues respectfully and through the appropriate chain of command.
  • Be a role model.
respect for our co workers
Respect for Our Co-Workers


A group of employees are having lunch outside on the picnic table and you overhear them talking about the new person’s disability. You hear them joking about how the new person looks. What do you do?

standards of performance13
Standards of Performance
  • GCE is committed to providing the highest quality of service by exceeding the expectations of our customers. We will perform our duties in a responsible, reliable, appropriate and cost effective manner.
  • Respect our CUSTOMERS time and needs.
  • Greet every customer with a warm and friendly smile.
  • Thank customers for their business.
  • Listen to our customer’s concerns.
  • Do not distribute unauthorized materials and information, nor solicit any individual for any purpose outside of our official duties, without specific permission of our supervisor.
  • Keep a positive sense of humor.
respect for our customers
Respect for our Customers


You are about to enter a private office to

clean when you overhear two people in a

serious discussion about the company’s

new business venture. What do you do?

standards of performance15
Standards of Performance
  • Sense of Ownership means that we take pride in what we do. We are responsible for the results of our efforts and we recognize that our work is a reflection of ourselves.
  • Take pride in the organization as if it were your own.
  • Know and understand the responsibilities of your job. Take charge and accept these responsibilities.
  • Keep your work area and surrounding work environment clean and safe.
  • Do the job right the first time. Focus on your customer’s needs.
standards of performance16
Standards of Performance
  • As an employee of the GCE organization, we have a responsibility to ourselves, our customers, our co-workers and our management team to maintain confidentiality of all privileged information.
  • Respect your co-workers’ privacy by eliminating gossip.
  • Do not discuss the operations of GCE and it’s business practices with others. If you have questions or comments, please discuss these with your supervisor.
  • Keep our customer’s business private.
  • Do not discuss personal or confidential information about our co-workers or customers.
  • As an employee of GCE, one of the most important responsibilities you will have is maintaining confidentiality.
    • Respect For Co-Worker Differences
    • Customer Information and Conversations
    • Safeguarding GCE Information
standards of performance18
Standards of Performance
  • GCE strives to always project a professional image to our customers. Your appearance is a reflection of your respect for your customers, your co-workers and yourself.
  • We will ensure that our work clothes are clean, neat and appropriately fitted.
  • We will wear our uniforms and identification badges during working hours.
  • We will practice good personal hygiene.
  • We will follow work-site dress code guidelines.
standards of performance19
Standards of Performance
  • Safety is the responsibility of all GCE employees. Think safe, act safe, be safe, and stay safe.
  • We will practice safety as a responsibility to our customers and our co- workers.
  • We follow all safety rules, regulations and procedures.
  • We will support an alcohol,drug-free and weapon free workplace.
  • We will report to our supervisor any practice or condition that might impact the health and safety of the employees and the facility.
  • We will report any accident or injury to our supervisor.
standards of performance20
Standards of Performance
  • We are trusted to protect the property of GCE and the property of our customers.
  • We will respect the property of others. We will care for all assets, property and supplies.
  • We will dispose of surplus, obsolete or junked property or anything of value according to policy and procedure.
  • We will turn in to our supervisor any items of value found during working hours.
  • We will report any theft or security violations.
safeguarding gce information
Safeguarding GCE Information


You stop by your GCE site office to speak with the project manager or a supervisor about your work assignment. You find a piece of paper on the floor and notice it has your friend’s name on it. What do you do?

standards of performance22
Standards of Performance
  • We will perform our duties on behalf of the company and customers in a truthful and loyal manner.
  • We will avoid any actions that may be reasonably construed to cause an actual or potential conflict of interest.
  • We may accept unsolicited gifts of food or flowers from customers or business associates, however, these items should be shared with other department employees and should not exceed $25 in value. Any other gifts must be approved by the contract administrator. Gifts of cash are never allowed.
  • We will not use or share inside information, which is not otherwise available to the general public, for any improper use.
standards of performance23
Standards of Performance


All staff contribute directly to our success and as such, GCE is committed to reasonably protect, support and develop our staff to its fullest potential in a fair and equitable manner. GCE supports a culture that taps the full potential of employees and builds an environment that allows all people to feel appreciated, included and valued. Job growth, employee development and individual empowerment are actively encouraged and rewarded.

standards of performance24
Standards of Performance
  • GCE will operate in accordance with high legal, moral and ethical standards and will comply with all applicable laws, regulations and standards.
  • We will require that all statements, communications, and representations are accurate, complete and truthful.
  • We will not sacrifice our professional standards, judgment or objectivity.
  • We will not engage, either directly or indirectly, in any corrupt business practice.
reporting a problem
Reporting a Problem
  • Follow a chain of command:
    • Your Supervisor
    • Your Project Manager
    • Your Contract Administrator
    • The Human Resources Department





food for thought


Food for Thought
  • What are the benefits of a creative & fun work setting?
  • How can you make your customer’s day everyday?
  • How can you make your co-worker’s day everyday?
  • What can we do to make sure we are “being there” for our customers?
  • How important is attitude in your work life?
respect in the workplace


Everyone’s Responsibility

differences are great
Differences are great!










crossing the line





National Origin



Marital Status

Veteran Status

what is sexual harassment
What is Sexual Harassment?

The EEOC defines sexual harassment as:

Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature when:

  • Submission to such conduct is made a term or condition of employment
  • Submission to, or rejection of, such conduct by an individual is used as the basis for employment decisions
  • Such conduct has the purpose or effect of unreasonably interfering with the individual work performance or creating an intimidating, hostile, or offensive work environment
why does it happen
Why Does It Happen
  • People have different value systems
  • Sexual conduct can be viewed as a power tool
  • Jokes, sarcasm, profanity, etc., might be everyday language for some individuals
  • Compliments, comments, etc., can often be misunderstood
  • Lack of awareness on the offenders part
inappropriate workplace behaviors
Sexual jokes, innuendoes, references or gestures

Sexually suggestive computer messages

Demeaning language or behavior

Sexual compliments

Teasing in a sexual nature

Questions about personal or intimate matters

Repeated requests for a date despite refusals

Physical “horsing around”

Hugs, kisses, back rubs

Inappropriate Workplace Behaviors
additional behaviors
Additional Behaviors
  • Gender bashing
  • Comments about a person’s physique
  • Inappropriate calendars, posters, magazines, office signs, coffee mugs
  • Office or phone conversations about the details of a “hot date!”
  • Religious Jokes
what can be done to prevent it
What Can Be Done To Prevent It
  • Be conscientious of other people’s feelings
  • Discourage inappropriate jokes and out-of-line comments when you hear them
  • Learn to say “no” to conduct that offends you
  • Before you say something that could be inappropriate, think about how your family would react if they heard it
what should you do if it happens to you
What Should You Do If It Happens to You
  • Say no! Let the individual know that their conduct is offensive to you and that it must stop
  • If you think saying “no” won’t end it, report the incident to your management or human resources immediately. It is okay if you don’t feel comfortable saying “no”. It is okay to come forward to human resources
  • If an incident occurs after hours, report it to the appropriate manager on duty. They will know what action to take including contacting human resources
  • If you know that someone else is being subjected to inappropriate behavior, report it to management or human resources. It is everyone’s responsibility to create and maintain a work environment based on respect for others
americans with disabilities act39
Americans With Disabilities Act

The Americans with Disabilities Act has the most far-reaching impact on the workplace since the Civil Rights Act of 1964!

The ADA provides civil rights protection to persons with disabilities in the areas of: employment / access to public services / public & private transportation and telecommunication services

An individual with a disability under the ADA is a person who:

  • Has a physical or mental impairment that substantially limits one or more of his or her major life activities
  • Has a record of such an impairment; or
  • Is regarded as having such an impairment.

Do Individuals Who Use Drugs Have Rights under ADA?

  • Anyone who is currently using drugs illegally is not protected by the ADA and may be denied employment or be terminated on the basis of such use. The ADA does not prevent employers from testing applicants or employees for current illegal drug use, or from making employment decisions based on verifiable results.

Diversity = Differences

Diversity in the workplace is the variety among people related to such factors as age, culture, education, employee status, family status, function, gender, national origin, physical appearance, race, regional origin, religion, sexual orientation, and thinking style.

Valuing diversity means:

  • The recognition that there are other ways of seeing the world, solving problems, and working together
  • Promoting inclusion - providing an environment where all employees are supported and valued.
  • Creating an environment where differences are valued.

Barriers to Diversity

Prejudice - A preconceived feeling or bias (a normal human reaction)

Stereotyping - This actions occurs when we apply our biases to all members of a group

Discrimination - Treating people differently, unequally, and usually negatively because they are members of a particular group.

Unintentional Discrimination - Occurs because of habit, unconscious behavior or just plain insensitivity. This happens when we say or do something without thinking and end up hurting someone else in an attempt to be our own friendly selves.


What Can YOU Do?

  • Give and receive compliments
  • Avoid slang and try listening more
  • Celebrate all holidays (or celebrate none)
  • Recognize your own biases and prejudices
  • Expose yourself to other cultures
  • Think before you speak and be sensitive to others
  • Be careful with humor
  • Lighten up!
  • Be a role model!
employee handbook
  • Key Points to remember
        • Uniforms/I.D. Badges
        • Reporting to Work/Attendance
        • Absences
        • Fraternization Policy
        • Performance Evaluation
        • Causes for Termination


Break Time!

employee handbook46
  • Key Points To Remember:
    • Uniforms and ID Badges
    • Reporting to Work
    • Absences
    • Reporting Hours Worked
    • Performance Evaluation
    • Handbook Acknowledgment Form
our drug free workplace policy exists to
Our Drug-Free Workplace Policy exists to:
  • Protect the health and safety of all employees, customers and the public
  • Safeguard employer assets from theft and destruction including trade secrets
  • Maintain product quality and company integrity and reputation
  • Comply with the Drug-Free Workplace Act of 1988 or any other applicable laws
impact of substance abuse in the workplace
Impact of Substance Abuse in the Workplace
  • Employee health
  • Productivity
  • Decision making
  • Safety
  • Employee morale
  • Security
  • Organizational image and community relations
GCE does not conduct random testing but we may test for the following:
  • Reasonable suspicion
  • Probable Cause
  • Routine fitness-for-duty
  • Worker’s Comp- a drug test is mandatory when ever an employee has a worker’s comp. Injury.

Any employee who refuses to submit to a drug test deemed necessary will be terminated from employment.

specific drugs of abuse







Designer Drugs

Specific Drugs of Abuse

Abuse: Using a substance to modify or control mood or state of mind in a manner that is illegal or harmful to oneself or others. Potential consequences of abuse include:

  • Accidents or injuries
  • Blackouts
  • Legal problems
  • Poor job performance
  • Family problems
  • Sexual behavior that increases the risk of HIV infection
drug free workplace policy
Drug-Free Workplace Policy
  • If convicted of any criminal drug crime, the employee is required to report the conviction to the Director of the Human Resources department at Lakeview Center.
  • It is against the Drug-Free Workplace Policy to:
    • Come to work intoxicated
    • Have alcohol or illegal drugs at work
    • Sell, purchase, distribute or dispense drugs
Help is available for substance abuse problems by contacting your supervisor or EAP Representative at

(850) 595-1350









OSHA Bloodborne Pathogen Standard:

All workers with reasonably anticipated occupational exposure to blood or other potentially infectious materials must have training.


What are Bloodborne Pathogens?

Microorganisms that are carried in the blood that can cause disease in humans

the most common bloodborne pathogen diseases
The Most Common Bloodborne Pathogen Diseases

Hepatitis B

Hepatitis C

Human Immunodeficiency

Virus (HIV)


Hepatitis A

  • Adults have symptoms more often than children
  • 33% of Americans have had past infection
  • No chronic long term infection as is possible with hepatitis B & C
  • Found in stool of persons infected with virus

Hepatitis B

50% of the people with HBV infection are unaware that they have the virus.

Hepatitis B virus can survive for at least one week in dried blood

May lead to chronic liver disease, liver cancer, and death

Razors, toothbrushes and washcloths might have blood on them

Blood born Pathogen


Hepatitis B Vaccination

  • Hepatitis B is preventable.
  • Offered to all Lakeview Center employees

Provided at no cost to employees


Hepatitis B virus is much more infectious than HIV.If you had a needle stick accident and were exposed to infected blood, your chance of acquiring:HIV: would be approximately 3 in 1000 HBV: would be approximately 300 in 1000 According to CDC, your risk for acquiring HBV infection is 100 times greater than for HIV. When considering the risk of occupational exposure to HBV, keep in mind that a safe and effective vaccine is available to you.


Hepatitis C

Hepatitis C is the most common chronic bloodborne infection in the United States

May lead to chronic liver disease, liver cancer

No vaccine available

Blood born Pathogen

jaundice fatigue abdominal pain loss of appetite intermittent nausea vomiting






Jaundice, fatigue, abdominal pain, loss of appetite, intermittent nausea, vomiting


Human Immunodeficiency Virus (HIV)

HIV is the virus that leads to AIDS

HIV depletes the immune system

HIV is not transmitted through casual contact shaking hands, hugging, using a toilet, drinking from the same glass, or from sneezing or coughing

Blood born Pathogen


Transmission of Bloodborne Pathogens

Contact with another person’s blood or body fluid that may contain blood

Mucous membranes: eyes, mouth, nose

Non-intact skin

Contaminated sharps/needles


Standard Precautions

All blood and certain body fluids that may contain blood should be considered potentially infectious,

Precautions should be taken to protect yourself.

Use of proper Personal

Protective Equipment

Proper cleanup and


Disposal of all contaminated material

in the proper manner


Personal Protective Equipment (PPE)

Anything that is used to protect a person from exposure

Latex or Nitrile gloves, goggles, CPR mouth barriers, aprons, etc.


PPE Guidelines to Remember

Always check PPE for defects or tears before using

Remove PPE before leaving a contaminated area

Do not reuse disposable equipment


Hand Washing

It is estimated that one out of three people do not wash their hands after using the restroom.

Consider this when you are out in public!


Hepatitis A


Food borne illness

Exposure IncidentA specific contact with potentially infectious fluids involving mucous membranes or open skin surfaces
  • Immediately wash the affected area
  • Seek medical care as soon as possible after approval from the worker's comp representative
  • Report all exposure incidents on Incident Report Form

TB is spread through the air from one person to another.

  • Latent TB
  • TB Disease
latent tb
Latent TB

People with latent TB do not feel sick, do not have any symptoms, and cannot spread TB. They may develop TB disease at some time in the future.

tb disease
TB Disease

People with TB disease have symptoms, are contagious and feel sick.

People with TB disease can be

treated and cured if they seek

medical help.


Hepatitis B vaccine

TB Questionnaire

Chicken Pox Vaccine

Infection Control

469-3581 or 469-3872

Deanna Cook, LPN

Debbie Ray Kings RN-C

where and who are we
Where and Who are We?
  • Human Resources Department (Bldg R)
  • Don Camacho (Safety Manager) 469-3803
  • Jim Laughlin (Workers’ Comp and Safety Trainer) - 469-3940
  • Pam Beasley (Workers’ Comp Admin Specialist) - 469-3995
what are some of the hazards we encounter
What are some of the hazards we encounter ?

Start your day off safely!

Dress for success with comfortable clothes and comfortable shoes!

safe lifting
No lifting over 35 pounds on an occasional basis.

Obtain assistance through the Facilities Maintenance Dept.

Avoid lifting objects that are too heavy for you!

Plan the lift.

Stand with your feet apart, alongside the object to be lifted.

Use the “sit down” position, maintaining the natural arch of the spine.

Tuck your chin.

Get a good grip on the object.

Keep the object close.

Center the weight over your feet.

Avoid twisting.

first aid
First Aid
  • Know the location of the first-aid and universal precautions kits in your work area.
  • Report all injuries, no matter how slight. A seemingly insignificant injury may develop into a major health problem if not treated.

PPE - Personal Protective Equipment

  • Know the type of PPE that is required for the work you are performing
  • Be familiar with the Hazardous Materials Management Plan, particularly the Biohazardous Waste and Hazardous Chemicals sections of the Plan.





Everyone working with or around Hazardous materials has the right to know the hazards in the ‘Workplace”and the Responsibility to be aware of the hazards and proper safe work procedures for hazardous materials used or produced in theirwork area.The primary objective is for you to know how and where to find specific hazard information.


Material SafetyDataSheets

  • Supplier must provide
  • Accessible to ALL workers in the workplace
  • Must be kept up to date


  • The MSDS is used by chemical manufacturers and vendors to convey hazard information to users.
  • MSDS’s should be obtained when a chemical is purchased.
  • A chemical inventory list, and MSDS, for each chemical are required to be maintained by all facilities.

You have a right to know the hazards in the workplace!

  • Know where the MSDS book is located in your workplace. Make sure you read your MSDS so you know how to protect yourself!



850-595-1330 or 1-877-827-2372





accident prevention

Accident Prevention

Reporting Unsafe Acts and Conditions

accident or near miss what s the difference
Accident or Near Miss… What’s the Difference?
  • Near Miss

A “lucky accident”. A near miss requires no medical treatment and/or property damage below $100.

  • Accident

An unplanned, unwanted event that disrupts the orderly flow of the work process. It is indicated by physical injury and/or property damage above $100.

  • Employee and Supervisor Reports must be completed for ALL Near Misses and Accidents.
report unsafe acts and conditions immediately
Report Unsafe Acts and Conditions Immediately!!
  • Report Unsafe Acts and/or Conditions to your Supervisor and Workers’ Compensation Department.
contributing factors
Contributing Factors

Unsafe Conditions

  • Wet Floors
  • Cluttered Work Areas
  • Faulty Equipment
  • Trip Hazards
  • Poorly Designed work Station

Unsafe Acts

  • Improper lifting
  • Failure to Wear Safety Equipment
  • Horseplay
  • Inattention to Footing or Surroundings
  • Working at Unsafe Speed
slips trips falls
Lakeview Center’s #1 cause of injuries! Well… maybe not!

Level surfaces,

Elevated surfaces… standing on chairs, falling out of chairs, falling down stairs

Parking lots.

Slips, Trips & Falls
preventing slips trips falls
Preventing Slips, Trips & Falls?
  • Stay Aware
  • Keep aisles clear
  • Use the handrail on stairs
  • Report deficient conditions
  • Hold onto chair seats/arms when attempting to sit
  • Approved step stools & ladders only
  • “Sensible shoes”
  • Wipe up spills
  • Walk, don’t run
common causes of back injuries
Common Causes of Back Injuries
  • Heavy lifting
  • Twisting at the waist
  • Reaching and lifting over your head or across a table
  • Lifting or carrying objects with awkward or odd shapes
  • Working in awkward, uncomfortable position
  • Sitting or standing too long in one position
preventing back injuries
Preventing Back Injuries
  • Avoid lifting and bending whenever you can.
  • Place objects up off the floor.
  • Raise/lower shelves.
  • Use carts and dollies.
  • Use other lift-assist devices whenever you can.
  • Test the weight of an object before lifting by picking up a corner.
  • Get help if it’s too heavy for you to lift it alone.



Workers' Compensation provides medical care and income reimbursement to employees who are injured or disabled on the job.
is workers comp good or bad
“Is Workers’ Comp Good or Bad?”
  • How do you perceive Workers’ Compensation?
  • How do you think the company perceives Workers’ Compensation?
what are the benefits
What are the benefits?
  • Indemnity
    • Reimbursement of pay
  • Medical Benefits
    • Hospital bills associated with approved workers’ compensation treatment
    • Pharmacy
    • Physical Therapy
employee assistance
Employee Assistance

If your employer or its carrier fails to provide benefits to which you believe you are entitled, you may contact the Florida Department of Workers’ Compensation.

Hotline: (800) 342-1741

at gce

If you get injured on the job, we want you to report the injury. Why?

  • To start the process of getting you better.
  • So we can investigate and prevent it from happening again.
workers comp
  • Report the injury immediately to your supervisor.
  • 2. Report the injury to Pam Beasley (Your Workers Compensation Coordinator). You or your supervisor must notify Pam immediately following the incident. (Failure to report an incident within 24 hours can lead to discipline up to termination).

Accident and Injury Reporting Procedures






  • Pam Beasley , Workers Comp. Coordinator, will approve your initial visit and direct you to an approved facility.
  • Argonaut Insurance Company will approve any necessary follow-up visits or referrals.
  • You will be assigned an adjuster through Argonaut.
should i go to the emergency room
Should I go to the Emergency Room?

What is an emergency?

Broken bones

Uncontrolled bleeding


Not breathing

Non emergency?





workers comp early return to work program
WORKERS’ COMP.Early Return to Work Program

You will be required to return to work once released by the occupational doctor.

Alternate duty may be provided by your unit or another department until you are fit to return to full duty.

workers compensation

Argonaut will reimburse 66 2/3% of your salary if you are unable to return to full or alternate duty.

66 2/3%

workers compensation108

Follow Company Procedures!

There will be a 25% reduction in your workers compensation benefit for injuries that were caused by a failure to follow company safety policies, procedures and rules.

workers compensation109


Our Carrier pays REWARDS UP TO $25,000 for information leading to the arrest and conviction of anyone committing insurance fraud.