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Listening Skills

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  1. Listening Skills

  2. W=9%, R=12%, S=25%, L=54%

  3. Level of Energy Listening Scale listening listeninglistening to listening Hearing to to analyze and to understand retain evaluate help others

  4. Comprehensive listening • Preparing yourself to listen • Listening for main ideas and central themes • Utilizing the difference between speech speed and thought speed • Listening for significant guideposts

  5. Critical Listening • Distinguish between what is information and what is judgment ---------Ahmed is enrolled in a speech course ---------Ahmed is not a good speaker

  6. Sympathetic/Empathetic Listening • Focus the conversation on the speaker rather than on self • Listening for feelings • Developing a supportive communication climate • Avoiding evaluative feedback • Paraphrasing messages and asking appropriate questions

  7. Tips on improving Empathetic Listening • Try to withhold judgment • Be nondirective • Try to put yourself in the role of speaker • Let the speaker finish without interruption • Listen well so that you can paraphrase • Be responsive