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Listening Skills. Advanced Speech. Listening vs. Hearing. What is the difference? Passive vs. Active? Rate of speaking vs. brain comprehension?. Four Ways to Listen. Appreciative Discriminative Empathic Critical Give examples of each.
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Listening Skills Advanced Speech
Listening vs. Hearing • What is the difference? • Passive vs. Active? • Rate of speaking vs. brain comprehension?
Four Ways to Listen • Appreciative • Discriminative • Empathic • Critical • Give examples of each.
Faulty Listening Behaviors and Reasons for Poor Listening Habits • Pseudo listening • Stage hogging • Selective listening • Filling in the gaps • Assimilation to prior messages • Focusing of delivery/physical appearance • Perception, stereotyping, status, experience
Faulty Listening Behaviors and Reasons for Poor Listening Habits • Insulated listening • Defensive listening • Ambushing • Insensitive listening • Criticizing • Distractions-three types of noise • Cultural differences
Faulty Listening Behaviors and Reasons for Poor Listening Habits • Effort • Message overload • Rapid thought • Talking has more apparent advantages (interrupters) • Lack of training • Jumping to conclusions • Ethnocentrism
Become a Better Listener • Take listening seriously • Resist distractions • Don’t be diverted by appearance/delivery • Make an effort • Suspend judgments • Focus your listening-into, body, conclusion
Become a Better Listener • Ask questions • Invite comments from others • Identify areas of commonalities • Vary and provide clear verbal responses • Use nonevaluative responses • Provide affirming statements
Become a better listener • Provide affirming statements • Demonstrate bodily responsiveness • Lean forward • Relaxed, but alert posture
Become a Better Listener • Establish an open body position • Responsive facial expressions and bodily movement • Direct eye contact • Sit or stand close to the speaker • Provide supportive utterances
Rhetorical Devices/Propaganda • Testimonials • False comparisons • Jumping on the bandwagon • Stacking the deck • Name calling