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Power of N: Redundancy in the World of IP Recording. Discover the criteria one of the largest financial institutes considered when assessing their redundancy options for IP recording. Presented By: Scott Montgomery and Todd Folkes. Customers are demanding higher availability and uptime

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Power of N: Redundancy in the World of IP Recording

Discover the criteria one of the largest financial institutes considered when assessing their redundancy options for IP recording

Presented By:

Scott Montgomery and Todd Folkes

why is redundancy necessary
Customers are demanding higher availability and uptime

Business Requirements

Service Level Agreements

Regulatory

Financial

Why is Redundancy Necessary?
redundancy
Physical

Software

Maintaining

Redundancy
physical redundancy
Component Level

Raid Arrays

Raid 1, Raid 0 + 1, Raid 10, Raid 5, Raid 6

Redundant Component

Memory Modules

Power Supplies

Network Cards

Server or Appliance Level

Data Redundancy

Physical Redundancy
ip recording interception

Contact Center PBX/ACD/Switch

Ethernet Switch

Span Port/VACLs/Port

Mirroring

VoIP Load Balancing Appliance

IP Recording - Interception

VoIP Recorder 1

VoIP Recorder 2

load balancing of call recording

Ethernet Switch

Contact Center PBX/ACD/Switch

Span Port/VACLs/Port

Mirroring

VoIP Load Balancing Appliance

Load Balancing of Call Recording

VoIP Recorder 1

VoIP Recorder 2

VoIP Recorder 3

redundant data source

Contact Center PBX/ACD/Switch

Ethernet Switch

Ethernet Switch

2 - Span Ports/VACLs/Port

Mirroring with Redundant Data

IP Link Protector

IP Link Protector

VoIP Load Balancing Appliance

Redundant Data Source

VoIP Recorder 2

VoIP Recorder 1

redundant load balancing appliances

Contact Center PBX/ACD/Switch

Ethernet Switch

Ethernet Switch

2 - Span Ports/VACLs/Port

Mirroring with Redundant Data

IP Link Protector

IP Link Protector

VoIP Load Balancing Appliance 1

VoIP Load Balancing Appliance 2

Redundant Load Balancing Appliances

VoIP Recorder 1

VoIP Recorder 2

software redundancy
Synchronizing

Databases

Application Failover

Clustering

N + M

N + N

Database Clustering

Software Redundancy
n m voip recorders

Contact Center PBX/ACD/Switch

Ethernet Switch

Integration Services

Span Ports/VACLs/Port

Mirroring with Redundant Data

N + M VoIP Recorders

VoIP Recorder 1

VoIP Recorder 2

VoIP Recorder M

n n voip recorders

Contact Center PBX/ACD/Switch

Integration Services

Ethernet Switch

Span Ports/VACLs/Port

Mirroring with Redundant Data

N + N VoIP Recorders

VoIP Recorder 2

VoIP Recorder 1A

VoIP Recorder 1

VoIP Recorder 2A

Recording same calls as first

set of VoIP Recorders

redundant integration services

Contact Center PBX/ACD/Switch

Redundant Integration Services

Ethernet Switch

Integration Services

Span Ports/VACLs/Port

Mirroring with Redundant Data

Redundant Integration Services

VoIP Recorder 2

VoIP Recorder M

VoIP Recorder 1

maintaining
Don’t over complicate and/or over design

System monitoring

Failure Notification

Monitor System Health

Regular Scheduled Testing

Maintaining
what is the right amount
Recording Configuration

Interception

Service Observe

Single Step Conferencing

Duplicate Media Streaming

Infrastructure and Environment

Business Needs

What is the right amount?