Basic Listening Sequence Using these skills for assessment
Questions and the 8 Major Issues • Questions help begin the interview. • Open questions help elaborate and enrich. • Questions bring out specific info about the client’s world. • Questions are critical to assessment-content and focus of interview. • The first word matters-pg. 103.
8 Issues, continued • Potential problems • Bombardment, grilling, interrogation. • Multiple questions, or piling on. • Questions as statements-leading. • Use of “why.” • Cross-cultural meaning of questions. • Using questions for strengths assessment.
Solution Focused Approach • Presuppositional questions • Focus on exceptions to the problem • The Miracle Question