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Learn the art of successful listening and how it can enhance your communication skills. Discover the difference between hearing and listening, and explore techniques to become a more active and engaged listener.
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ListeningSkills • Listening is an everydayaffair. • We spend more time to listening thanspeaking • It is a skill which is often taken forgranted • It is considered as a stressfultask • Successful listening is challenging and requires a lot of practice • Effective listening is a dynamic activity that seeks out the meaning intended in the messages sent by the speaker.
Listening VsHearing • Hearing is an involuntary act that happens automatically. Eg. A truck rolling by on the road infront of ourhouse. • Listening– • voluntaryactivity, • demands perfect coordination between the ears & the brain • verycreative • Interactive and interpretiveprocess.
Techniques for EffectiveListening • You should have an openmind. • You should sit alert and look the speaker in the eye with a view to establish your interest inhim/her. • Do not prejudge the speaker or hismessage. • Summarize what the speaker issaying • Take downnotes • Link what you are listening to what you alreadyknow. • Do not interrupt the speakerunnecessarily. • Ask relevant questions to yourself for clarity in your understanding.