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Digital Transformation … Better Business through Improved Operations

Digital Transformation … Better Business through Improved Operations. Key Benefits of Digital Transformation. Rare product company to be in both ”Business Process Management and Enterprise Content Management” Magic Quadrant of Gartner.

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Digital Transformation … Better Business through Improved Operations

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  1. Digital Transformation … Better Business through Improved Operations

  2. Key Benefits of Digital Transformation

  3. Rare product company to be in both ”Business Process Management and Enterprise Content Management” Magic Quadrant of Gartner 2011 Wave Report for DOCCM (Document Output for Customer Communication) Newgen Overview Offices • Products in Enterprise Content Management, Business Process Management and Customer Communication Management. • No 1 in India. • Global footprint in 50 countries • 1200 people strong 20 years old organization • 35 Patents for its own products India USA UAE Singapore DecisionMatrix for BPM, 2011 “Top 3 Value for Money BPM Vendor”

  4. Some of Our Prestigious Customers Banking & Finance Insurance BPO & Shared Services Telecom Others

  5. Pain Areas – Process Management

  6. Newgen Product Suite

  7. Advantage of Digital Transformation Digital Transformation As Is Process Value Adds PROCESSING AT BRANCH LEVEL OR FIRST LEVEL EXCUTION Visibility at Head Office Index the documents Fill in Forms/Generate Document Executive at Branch Send Physical Files to Centre Documents scanned and uploaded Exceptions handled at this stage Reduction in Turn Around Time • HEAD OFFICE APPROVAL • AUTOMATIC ESCALATIONS • RULE BASED ROUTING Image Assisted Data Entry Automatic escalations Check documents for Completion Courier documents to Central Head Office Parallel Routing Verification becomes easier Head Office Images sent to Central Head Office No Physical movement for resolutions Rule based Routing Validations & Checking the details Approval Process Exception Management Can view electronic images for reference PROCESS MONITORING & AUTOMATIC DOCUMENT ARCHIVAL Automatic Archival of Documents Process Monitoring Automatic Document Archival Initiate the Process Manual Document Handling Update the Process Online Process SLA Management

  8. Newgen Phase I Solution Approach

  9. End To End Newgen Solutioning –Phase I Scanning (OmniScan) • Powerful Document Scanning Support • & • Simplified integration with DMS and Workflow solutions Archiving (OmniDocs) • Centralized Conceptual Document Repository with various operations • & • Secured User & Rights Management Physical Tracking Of Documents (RMS) Physical Document Tracking with Retention and disposition Policies & Ensuring Regulatory Compliance

  10. Newgen Phase II Solution Approach

  11. End To End Newgen Solutioning- Phase II Scanning (OmniScan) Workflow automation (Omni Flow) Business Activity Monitoring – Real Time Reports Archiving (OmniDocs)

  12. To Sum it up • Greater compliance & governance • Adoption of right and optimized processes • Reduced training time and costs , Quick on-boarding • Faster expansions • Greater focus on value add task • Leverage on best cost-quality model • Leaner operations • Greater focus on business • Highly productive organization We help business to Prepare Realize Advance to efficient operating models • Timely access to information • Improved use of information • Greater collaboration • Associated cost benefits Optimize Centralize Standardize Automate • Faster turn around times • Greater compliance • No redundancies • Elimination of non value add tasks • Improved cost of operations • Leaner operations • Greater control on operations • Effective use of resources • Substantial cost benefits Digitize

  13. Case Studies

  14. 135% ROI Achieved • Benefits: • Seamless integration of Workflow with SAP • Resource Optimization • Turn around time brought down from over 5 days to under 3 days • 135% ROI achieved over 3 years • Additional benefit in retrieving documents for Auditory Compliance. • Challenges: • Reduction in Bill Payment Cycle • Auditory Compliance • Cost Reduction • Efficient utilization of capital assets and infrastructure • Tracking and monitoring of work • Process Automated: • Accounts Payable

  15. Implementation across 25 countries • Benefits: • Centralized processing of transactionsin 3 locations for 25 countries • Major Cost Reduction of transactions • Country specific processes automated on single platform • Comprehensive auditing facilities • Implementation in English and Chinese language • Challenges: • Serving multiple entities across the globe • Developing an integrated framework with • multiple ERP systems - MFG Pro, BPCS etc, • for three way match, cost codes verification. • Fulfill country specific localized version needs. • Processes Automated: • Accounts Payable • Accounts Receivable • Vendor Bills • Freight Bills • Purchase Order • Purchase Requisition

  16. Lets make a difference together _________________________________________________________________ Contact us to know more on Digital Transformation Newgen Software Technologies Ltd D-162, Okhla Phase-1, New Delhi , India partners@newgen.co.in

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