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Alex Moral, Senior VP of Trustmark Voluntary Benefit Solutions. Business transformation. 100 Years of Experience. 1913:  Railroad workers taking care of each other 1929:  First non-railroad group 1990: Consolidated billing

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100 years of experience
100 Years of Experience

1913: Railroad workers taking care of each other

1929: First non-railroad group

1990: Consolidated billing

1995-99: First VBS universal life withlong-term care policy & first lump-sumcancer policy

Past, present & future:Personal | Flexible | Trusted

business transformation1
Business Transformation

- Widely attributed to T. Bert (Thomas Bertram) Lance

the Director of the Office of Management and

budget in Jimmy Carter's 1977 administration

“If it ain’t broke, don’t fix it.”

slide7

Source: RapidBI - Business & Organizational Development tools,

training & services – Human Resources, OD & Leadership

Business transformationis a change management strategy to align the people, process and technologyinitiatives of a company more closely with its business strategy and vision.

business transformation process
Business Transformation - Process
  • Process improvement
  • Voice of the customer
  • GE
  • Motorola
  • Apple
  • Enterprise
business transformation people
Business Transformation - People
  • Workforce planning
  • People equity survey and The Leadership Challenge
  • Starbucks
  • American Red Cross
  • Intel
  • Johnson & Johnson
  • Jack-in-the-Box
business transformation6
Business Transformation

Improve

Customer Engagement

what does this mean
What does this mean?

Experience and learning from past 100 years

Stay true to our value proposition

Voice of the customer

trustmark value proposition
Trustmark value proposition

Best-in-class service

Long-term relationships based on bringing value

Innovative solutions