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  1. QMS_Gathering_PRESENTATION Rickter Gathering Presentation Rev No: 1 08/02/12 Welcome • Nan Wood • Director of Operations

  2. Company Background Rick Hutchinson and Keith Stead co-developed the Rickter Scale® in 1993 through working with small regional organisations in the field of social inclusion. Demand for their expertise and unique product grew to the point where they formed the partnership Choiceworks and eventually in 2001 they established The Rickter Company Ltd. The Rickter Team is currently made up of 5 Core staff based at various locations throughout the UK along with a growing number of Associates, all of whom are passionate about promoting the activities and ethos of the Rickter Company Ltd. Our mission is to “awaken individuals to choice”

  3. Organisation Structure

  4. Testimonials “The use of the Rickter Scale® and its simple action plan structure has facilitated the gathering of ‘softer’ developmental outcomes for our organisation which has consistently added value to the community when reporting to funders and strategy groups.” Alan Blair, Next Steps Scotland “We initially looked at Rickter training to give us a tool to measure soft outcomes - it has become much more than that. It is a way to identify areas that need to be focused on, and can easily be transferred onto a care plan.” Julie Quantrill, Bridgegate Drugs Services

  5. Development and Application of The Rickter Scale® • A conceptual map of Inspiration, Influence and Incorporation Best Practice Theory of Mediated Learning Context of need NLP Socratic Thinking Solutions-focused Brief Therapy Motivational Interviewing The Rickter Scale Prochaska/DiClemente Model of Change Systems Thinking Presuppositions Person Centred Counselling Theory of Constraints Emotional Intelligence

  6. The Rickter Scale® • Undertake initial assessment • Clarify and agree goals and targets • Create an Action Plan • Review and record progress • Undertake a summative review

  7. The Main Functions • Positively engages the individual • Facilitates productive interaction • Produces a comprehensive profile of individual needs • Motivates the individual to take ownership of goals and Action Plan • Provides a measure of soft outcomes &‘distance travelled’ • Offers evidence for evaluating the effectiveness of service provider support and intervention

  8. Benefits for the Individual • Easy to use and understand • Avoids communication barriers • Allows the individual to explore possibility • Builds on what works for the individual • Non-threatening and non-intrusive • Gives positive feedback about progress made • Allows the individual to see the ‘big picture’ and make connections • Creates greater self-awareness • Helps identify appropriate specialist support • Builds motivation

  9. Benefits for the Practitioner • Easy to administer • Instantly engages the individual • Non-threatening • Provides a structured means of working • Helps to overcome communication barriers • Offers a person-centred approach • Produces quality information in a short period of time • Profile immediately available for action planning • Evidences good practice

  10. Benefits for the Service • Provides a measurement of soft outcomes • Offers standardisation • Helps to meet organisation aims and objectives • Provides adaptable assessment, monitoring and evaluation information • Helps identify appropriate resource requirements • Provides evidence to stakeholders and funders • Promotes cross-agency working • Adapts to different client groups and their needs

  11. OVERLAYS

  12. Preparation for Work 1 [PRE001] 6. Skills How skilled do you feel you are to an employer? 7. Cost of living How aware are you of how much it is going to cost you to live each week? 8. Education/training How much would you consider further education or a training course before getting a job? 9. Progress How easy is it for you to make progress towards getting a job? 10. Happiness How happy are you with your job preparation? 1. Readiness How ready for work/training do you feel you are? 2. Importance How important is it to you to have a job/get training? 3. Type of work/training How certain are you about the type of work/training that you want to do? 4. Money How aware are you about how much money you need to earn from an employer? 5. Control How much control do you feel you have over your future?

  13. Pre and Post Training and Experience in using The Solihull Approach [WAL003] 6. Understanding Containment How well do you feel you understand the concept of Containment? 7. Understanding Reciprocity How well do you feel you understand the concept of Reciprocity? 8. Understanding Behaviour Management How well do you feel you understand the concept of Behaviour Management? 9. Recognising Attachment How well do you feel able to recognise attachment issues? 10. Support and Intervention How confident do you feel about providing support and intervention where there are attachment issues? 1. Involvement How well do you feel services involve all appropriate partners in parenting support? 2. Partnership How well do you feel partners work together to improve parenting support? 3. Effectiveness How effective do you feel the communication is between partners? 4. Referrals How confident do you feel about making referrals to other professionals and agencies? 5. Practice How effectively do you feel services share good practice with partners?

  14. Aspiration/Motivation [ASP001] 6. Self-awareness How well do you feel you know your own strengths? 7. Clarity How clear are you about what you want to do next in your life? 8. Feedback How well do you feel you accept feedback from others? 9. Choice How much choice do you feel you have in your life? 10. Encouragement How much do you feel encouraged by others? 1. Motivation How motivated do you feel about achieving things in your life? 2. Control How much control do you feel you have over your future? 3. Confidence How confident are you about your future? 4. Support How much support do you feel you need to achieve your goals? 5. Self-control How well do you feel you are able to control your emotions?

  15. Literacies/Essential Skills [LIT002] 6. Other Skills How skilled do you feel you are in other areas? (computing, cookery, DIY skills). 7. Family Life How much do you feel your reading/writing/number skills affect family life? 8. Personal / Community Life How much do you feel your reading/writing/number skills affect your personal/community life? 9. Working/Education Life How much do you feel your reading/writing/number skills affect your working/education life? 10. Expectations How positive are you about your future? 1. Reading How happy are you with your reading? 2. Writing/Spelling How happy are you with your writing/spelling? 3. Speaking How confident do you feel about speaking to others? 4. Numbers How confident are you working with numbers? (adding, subtracting, multiplying and dividing). 5. Money How confident are you working with money? (checking your change, paying bills, working out best buys).

  16. Domestic Support, Child [DOM002] 6. Changes How happy are you with the changes that have happened recently? 7. Schoolwork How confident are you about keeping up with your schoolwork? 8. Influences ( R ) How much are you asked to do things that you really do not want to do? 9. Stress ( R ) How stressed are you at this time in your life? 10. Happiness How happy are you with things in your life just now? 1. School How happy are you with things at school? 2. Where you live How happy are you with where you are living just now? 3. Safety How safe do you feel at this time in your life? 4. Feelings ( R ) How much do you feel affected by what is going around you just now? 5. Understanding How well do you feel you understand what is happening in your life just now?

  17. Criminality [CRI001] 6. Alcohol ( R ) How much is alcohol a part of your offending behaviour? 7. Drugs ( R ) How much are drugs a part of your offending behaviour? 8. Control How much control do you think you have in your life? 9. Victims How concerned are you about any victims of your offences? 10. Confidence How confident are you about your future? 1. Employment/Training/Education (R) How much do you think that having a criminal record affects your employment/training/education? 2. Sentencing How concerned are you about receiving a custodial sentence? 3. Relationships ( R ) How much does your offending affect your relationships? 4. Influences ( R ) How much do you feel you influenced by others in committing offences? 5. Stress ( R ) How stressed are you at this time in your life?

  18. Drugs and Alcohol [DRU001] 6. Stress How much does your alcohol/drug use affect your stress levels? 7. Relationships How much does your alcohol/drug use affect your relationships? 8. Health How much does your alcohol/drug use affect your health? 9. Influences How much is your alcohol/drug use influenced by others? 10. Happiness How happy are you at this time in your life? 1. Employment/Training/Education How much does your alcohol/drug use affect your emp./training/education 2. Life How much is alcohol/drugs a part of your life 3. Offending How much does your alcohol/drug use put you at risk of offending? • Money How much does your alcohol/drug use affect your money situation? • Control How much control do you feel you have over your alcohol/drug use?

  19. Current and Recent Work • East Ayrshire Community Learning and Development Partnership – Solihull Model, Working with Families, Adult Learning, Youth Groups, Schools and Nurseries, Activity and Resource Centres. • Dumfries and Galloway Personalisation – to engage and promote choice in service provision/activities for people with learning disabilities. • DEL/Proteus, Northern Ireland – PEACE and EQUAL Funding to develop cross border working and building employability skills for people in local communities. • Leonardo Funded Project in partnership with Italy, Greece, Bulgaria, Poland and Germany looking at evaluation and definition of formal, informal and non-formal learning. • Transfer of Innovation with European Partners to incorporate Rickter into their practice around employability. Independent evaluation through Northumbria University. • Bulgarian Partnership to develop a sustained employment model.

  20. www.rickterscale.com

  21. ADMINISTRATION

  22. RICKTER IMS(Impact Management System)

  23. RICKTER IMS The Rickter IMS is a secure online system for recording and aggregating data from Rickter Scale® interviews. The IMS operates in real time and offers the facility to record and make accessible every Rickter Interview across your organisation, whilst generating instant reports and graphs. It provides aggregation, analysis and reporting of qualitative and quantative data enabling you to easily demonstrate ‘what works’ to stakeholders. Two versions of the IMS are available dependant on your requirements: IMS Liteenables data to be analysed according to 12 standard report options. One Manager can be appointed to access reporting and oversee all Practitioner inputs. Ideal for: smaller organisations on a budget Cost: £950.00 per annum plus vat, for up to X Practitioners, £50 per person thereafter IMS Pro enables data to be analysed according to reports determined by your organisation. Practitioners, Managers and Delegates have different levels of access and an Administrator role allows control over reporting and user settings. Ideal for: larger organisations with specific reporting/customisation requirements Cost: From £8500 plus hosting & vat. Unlimited number of users.

  24. The Rickter IMS offers: • the facility to record every Rickter Scale® interview across multiple worksites, combining both quantitative and qualitative data • tracking of individuals over time in order to measure soft indicators and distance travelled • unlimited aggregation of population data • report and graphical analysis structured to the specification of your organisation • relevant Frames of Reference (Overlays) built in to accommodate wide-ranging Client needs • secure, authorised multi-level access to reports • a model for informing senior management about performance throughout the organisation: its culture, climate and the developing patterns and trends within the workforce • invaluable data for strategic planning • demonstrates the effectiveness and added value of the Service Provision to Funders and evidences accountability

  25. Recording

  26. Review Graph

  27. Distance travelled Graph

  28. Reports • Provides a list of pre-defined reports and graphs • Reports can be viewed on screen, printed, exported to Excel • Reports are subject to security model – you see only what you are entitled to see • Graphs can be printed, copied as image files or saved as pdfs • Query Builder allows custom queries to be run against your data • We can work with you to develop other reports as required

  29. Summary by Project

  30. Data Analysis

  31. Customer List - Scotland Some examples of Organisations we have worked with throughout Scotland: ADDICTIONS Crossreach COMMUNITY Pilton Equalities Project CRIMINAL JUSTICE Apex Scotland DISABILITIES Ness Soap EDUCATION Dumfries & Galloway College EMPLOYABILITY Forth Sector ETHNIC MINORITIES Oxfam HEALTH AND FITNESS Building Healthier Communities MENTAL HEALTH Lanarkshire Association for Mental Health SUPPORTED LIVING Aberdeen & Edinburgh Cyrenians VOLUNTEERING Volunteering Highland YOUNG PEOPLE Stirling Council Youth Service

  32. CONTACT DETAILS NAN WOOD Director of Operations Tel: +44 (0)1776 860310 Email: nan@rickterscale.com The Rickter Company Ltd 10 View Place INVERNESS IV2 4SA SCOTLAND  +44 (0)1463 717177  info@rickterscale.com