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Lessons Learnt from e-Business Projects Are they any different?. Dave Corlett (PMP) & Jane Farley (PMP). Presentation Outline. Five Reasons why e-Business projects Fail Lessons learnt: General Business Integration Expectation Management Project Structure Project Management Disciplines

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Lessons Learnt from e-Business Projects Are they any different?


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lessons learnt from e business projects are they any different

Lessons Learnt from e-Business Projects Are they any different?

Dave Corlett (PMP) & Jane Farley (PMP)

presentation outline
Presentation Outline
  • Five Reasons why e-Business projects Fail
  • Lessons learnt:
    • General
    • Business Integration
    • Expectation Management
    • Project Structure
    • Project Management Disciplines
    • Technology and skills
  • Are e-business projects any different?
why do e business projects fail
Why do e-business Projects Fail?
  • Five of common reasons that e-business projects will fail include:
    • they’re viewed as an end in themselves
    • the projects are often managed poorly
    • they’re launched without clearly defined business goals
    • they’re not flexible enough to incorporate new technologies
    • they’re launched with insufficient awareness of what competitors are doing in e-business
lessons learnt
Lessons Learnt
  • Ensure Total Management Commitment before starting
  • Identify the Compelling Business Event
  • Solicit Organisation Commitment to succeed
  • Continually evaluate the Business Strategy, the business case and the competitive landscape.
  • Identify all parts of an organization, or external organisations required early in project planning
  • Define resource requirements up front
  • Due to limited/inexperienced resources
    • Identify contingent resources
    • Allow additional time
lessons learnt integrate with the existing business
Lessons Learnt: Integrate with the Existing Business
  • Always look outside-in and think Single Customer Experience
  • Involve all areas of the business from Day 1.
  • Integrate and leverage current business processes and knowledge
  • Adopt new processes across the business to integrate the e-business

Remember e-business projects are not an end in themselves, rather a vehicle for improving overall business objectives.

lessons learnt manage expectations
Lessons Learnt: Manage Expectations
  • Involve the other areas of the business early
  • Plan to educate the stakeholders early
  • Develop an internal communications plan that regularly updates all areas of the business
  • Produce early; produce often
  • Plan to iterate prior to going live
  • Consider phased implementations of functionality
  • Remember the launch is only the beginning
  • Consider soft launching to a selected audience
lessons learnt project structure
Lessons Learnt: Project Structure
  • Project must be lead and managed by the business
  • Ensure business commitment through a Steering Committee
  • Delegate Authority to the Project team
  • One small team - combined business and technical resources
  • All resources available from the start
  • Immerse business operations staff from the beginning
  • Single location
  • Ensure creative design and build go hand in hand
  • Involve your legal experts early
lessons learnt project management disciplines
Lessons Learnt: Project Management Disciplines
  • Enforce PM disciplines more than ever but make sure the processes support the speed of the project
  • Make decisions decisively
  • Adopt an attitude of delivering early
  • Consider segmenting functionality through releases or time boxing as a means of managing project results
  • Continually review and manage the project and business risks (at least daily)
  • Implement a process for sharing and managing creative ideas
lessons learnt skills and technology
Lessons learnt: Skills and Technology
  • Design and plan for the future (Scalability)
  • Ideally select and setup the development environment prior to commencement of the project
  • Ensure you have knowledgeable resources in the technology
  • Minimise risk by basing your solution on a completed solution
  • Use n-1 Software level
  • Don’t underestimate the operational changes necessary to support a 24*7*52 day systems
  • Test thoroughly (performance, operationally and security) before going live
  • Plan to stress test early. Know your limitations.
are e business projects any different
Are e-business projects any different?

Based on the lessons learnt, the issues associated with e-business projects are not new to projects or specific to e-business. However, the perceived need for rapid action with a fixed delivery date, the impact and public visibility of associated problems is likely to be much higher for e-business projects than a ‘classic’ project of equivalent size and complexity.