Cisco Unity Design Process—Presales Messaging Product Overview
What Is Cisco Unity? Message Source Message Delivery Voice Mail Cisco Unity Server Microsoft Outlook or Lotus Notes Phone E-Mail CiscoSwitch Fax Internet Message Store Cisco Unified CallManager Web-Based Interface
What Is Cisco Unity Connection ? CCM AXL/SOAP Importing Users Set Forwarding Attributes Telephony (CCM, SIP, PIMG) Cisco UnityDirectory MessageStore Automatic SpeechRecognition Server MRCP SQL AXL SOAP ExchangeServer IMAP WebDav Cisco Unity Connection IMAP MAPI User TUI/VUI Personal Routing User GUI
What Is Cisco Unity Express? • Local Auto Attendant and voice-mail system with 12–100 mailboxes, 4–16 sessions, 100 hours of storage • Integrated in Cisco’s full-service branch routers • For the small or medium branch office (Cisco 2800 ISR, 3800 ISR, 2600XM, 2691 and 3700) • Network Module (Release 1) or AIM form factor (Release 2) • Entry-level Cisco voice storage and processing products Key benefits • Cost-effective for the small- or medium-sized business or branch • Application Integration means fewer devices to manage with less staff support • Choice of configurations and scale • Industry-standard closed, secure, and embedded operating system for voice mail NM-CUE AIM-CUE
Cisco Messaging Portfolio: Evolution Cisco Unity Unified Messaging and Voice Messaging Cisco Unity Connection Cisco Unity Express Up to 100 Users 500 Users 3000 Users 5000++ Users
Messaging Capabilities Comparison More stars = more capabilities
Messaging—Cisco Unity, Cisco Unity Connection, and Cisco Unity Express Cisco Unity—unified messaging and intelligent voice mail for enterprise and midmarket customers with Exchange and Domino environments • Cisco Unity Connection—integrated messaging, speech recognition, and call-routing rules in an easy-to-manage system for midmarket customers • Cisco Unity Express—cost-effective integrated voice messaging and Auto Attendant for small and medium branch office environments
Summary • Cisco Unity is a full-featured voice-messaging product that can be installed alone or in a unified messaging configuration with Microsoft Exchange or IBM Lotus Domino. • Cisco Unity Connection complements Cisco’s voice- messaging products by offering a full featured mid-sized solution integrated on a single server. • Cisco Unity Express can support up to 120 mailboxes on a network module. • The Cisco messaging products cover different market sectors. • The technician or administrator should be aware of the capabilities of the various Cisco voice-messaging products.