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Cisco Vision for Unified Communications

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  1. Cisco UnityEnterprise Communications SolutionsG. Marlowe FenneChannels and Strategic AlliancesCisco Systemsmfenne@cisco.com

  2. Cisco Vision for Unified Communications Personalized Productivity Management Intelligent MobileCommunications • Speech recognition access • IP Phone Productivity Apps • Calendar • Vmail/Email • Instant Messaging • Intelligent Voice Portal Business Infrastructure Unified Messaging • Multi-modal application access via mobile devices Single message store for voice, fax and e-mail messages • Personalized call routing rules IP Voice Mail Solutions

  3. Benefits of Cisco IP Communications Employee Productivity • Message access anywhere, any way, anytime • Unify how & where you receive calls • Powerful collaboration & applications on IP Phones • Customer Satisfaction • Increases speed and quality of responses to all types of communication • Streamline communications with speech enabled access to voice mail and contacts • Cost Reductions • Moves/adds/changes are simpler and faster • Single infrastructure to manage and maintain • Single transport infrastructure for all media:Data/voice/video • Growth-Oriented • Scalable growth and global solution • Business resiliency through redundancy

  4. Progressive Productivity—Business Benefits Increase over Time • Expanded telecommuter benefits • Any-to-any access benefits • Unified messaging benefits • Voice-integrated applications benefits • Videoconferencing benefits • Expanded Audio Conferencing collaboration • Faster moves, adds, changes • Less travel for IT and end users • Improved mobile and telecommuter worker productivity • Even further use of advanced features saves end-user time • Access in previously inaccessible places • Less premises cabling and equipment to install, manage • Increased use of basic features saves end-user, IT staff time • Less impact from disaster recovery situations Business Benefits Initial Benefits Reducing Cost Expanded Benefits Improving Business Productivity

  5. Improved Productivity and Lower TCO • Real customers - NFL Films • User save one up to one hour per day • Speed, flexibility and ease of deployment • Extension mobility = constant connectivity • $400,000 per Superbowl in deployment cost savings • Independent analyst study • Approximately 30 minutes of daily productivity gain per user • Reduced administrative costs by 70% per year • Compared to the cost of managing three messaging systems for voice mail, fax, and email • Reduced annual messaging TCO by up to $500/user

  6. Convergence Strategies There Are Three Basic Approaches to Data/Voice Network Convergence “Traditional” Voice Vendors “Next Generation” Voice Vendors “True” Convergence Integrated Boxes IP-enabled PBX/ACD • Not end-to-end IP solution • Gateways added to TDM architecture • Scalability based on cabinets • Proprietary software and IP phones • Separate voice and data systems bundled together in single chassis • Not necessarily converged architecture • Limited scalability • End-to-end IP solution • Fully converged LAN/WAN architecture • Highly scalable and centralized or distributed • Open standards-based Cisco distinguishes the difference between a “true” converged infrastructure and application strategy and a middle-of-the road strategy

  7. Important UC Considerations… • Real, customer-proven ROI (e.g. Crate & Barrel, Burger King) • True, end-to-end IP Communications • Customers get best of both worlds – true IP AND migration path • Cisco IP infrastructure proven for mission-critical applications • QoS, VLAN, VPNs, survivability, resiliency • Smooth migration path from TDM to IP • Legacy PBX and IP integration from one server • Open Standards - XML, SIP • Breakthrough multi-modal communications for more productivity • Single, integrated global source for IP communications • IP data, IP telephony, unified communications, customer contact, (AVVID); storage, security, videoconferencing, network management, content networking

  8. Unity for Domino is a Collaborative Effort between Cisco and Lotus Cisco Unity Complete Solution DUCS Domino, Notes & iNotes

  9. DUCS Overview • Domino Unified Communications Services • DUCS requires Domino version 5.0.10 and Notes version 5.0.11 • Key Benefits • Single, unified Domino message store • Native Notes Address Book support • Message notification & MWIs • Native Lotus Mail Template for voice message playback/record • iNotes web access to messages

  10. DUCS Core Architectural Services • DUCS Provides a Set of Key Services to Cisco Unity • Message Notification • Templates and Directory Extensions • Message Categorization • Integrated Voice Player/Recorder and Voice Inbox

  11. DUCS Core Architectural Services • DUCS Message Notification • Provides new message alerts allowing outdial notifications and MWIs • DUCS provides Unity message alerts from the Domino Server • Templates and Directory Extensions • Distribution of UM-enabled Notes Mail Templates and directory extensions are handled by Lotus-branded installation programs for Notes and Domino servers

  12. DUCS Core Architectural Services cont. • Message Categorization • Flags messages by type (e-mail, voicemail and fax) • Allows Unity TUI to present all messages to caller • The Unity server can receive timely updates to the message stack in a subscriber’s mail database • Integrated Voice Player/Recorder & Voice Inbox • An add-in client service which allows users of Notes and iNotes clients to create, manage, listen and delete voice messages from the desktop

  13. Dir NRPC NRPC IP WAN PSTN Unity for Domino Overview Cisco owns… IBM/Lotus owns… Unity for Domino Domino Server DUCS-enabled Conversation Domino Directory Server Unity Message Repository Administrator Domino Router Web-based system admin console SQL or MSDE Message Store Notification Monitor Notify Client PC w/Notes or iNotes client Legacy PBX Cisco Call Mgr(s)

  14. Cisco Unity with Lotus Notes Client Delivers • Leverages what users know • Compose voice, fax and email from a single interface

  15. Unity for Domino iNotes Client – Message Playback

  16. Cisco Personal Communications Assistant – Unity Administrator • Intuitive Web-based interface • Context-sensitive help • Multiple administration levels

  17. Summary: Cisco IP Communication Solutions • Enterprise Productivity Applications • Enabling a highly-effective, collaborative work environment • Improves the way organizations interact with employees, partners, and customers. • Cisco IP Communication Solutions • Delivering new levels of scalability and interoperability • Allowing companies to provide more productivity applications to more employees • Solutions that significantly improve the way companies conduct business

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