TTS Functionality Via IMAP Unity Connection 1.1 Andrew Biggs adb@cisco UCBU - PowerPoint PPT Presentation

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TTS Functionality Via IMAP Unity Connection 1.1 Andrew Biggs adb@cisco UCBU

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  1. TTS Functionality Via IMAP Unity Connection 1.1 Andrew Biggs adb@cisco.com UCBU

  2. Agenda • System-Level Overview of TTS Feature • Demo 1: Basic Configuration • Demo 2: Secure Configuration • Troubleshooting Tips

  3. Feature Overview: TTS via IMAP Fetch email via IMAP (or IMAP/SSL) Call in and log on to TUI Email read out via TTS Email text and counts Exchange User’s Phone CUC

  4. Demo 1: Basic Configuration, Exchange • On the Exchange server… • Create CUC Service Account (cucsvc). • Enable IMAP4 service. • Enable user’s account for IMAP4.

  5. Demo 1: Basic Configuration, CUC • On the CUC server… • Enable “TTS of Email” COS Settings • Create “IMAP External Service” • Create “IMAP External Service Accounts”

  6. Demo 2: Secure IMAP with SSL • On the Exchange server… • Request a certificate from favorite CA • Obtain CA’s signing certificate as .cer • On the CUC server… • Load CA’s signing certificate to CUC system certificate store • Change External Service to use SSL

  7. Troubleshooting Tips • User hears, “Emails cannot be read now…” • Possible Causes: • CUC is configured incorrectly • Exchange is down or inaccessible • CUC invalid or expired SSL certificates • Exchange response time exceeded CUC configured timeout

  8. Troubleshooting Tips • User hears, “The message text is blank…” • Possible Causes: • Email has no text part, or the text part is empty • Email exceeded the maximum TTS’able size (default is 1 MB) • Email text is in unsupported text formats (PDF, RTF, PS) • Email has unsupported character encoding (ISO-2022-JP)