TTS Functionality Via IMAP Unity Connection 1.1 Andrew Biggs firstname.lastname@example.org UCBU
Agenda • System-Level Overview of TTS Feature • Demo 1: Basic Configuration • Demo 2: Secure Configuration • Troubleshooting Tips
Feature Overview: TTS via IMAP Fetch email via IMAP (or IMAP/SSL) Call in and log on to TUI Email read out via TTS Email text and counts Exchange User’s Phone CUC
Demo 1: Basic Configuration, Exchange • On the Exchange server… • Create CUC Service Account (cucsvc). • Enable IMAP4 service. • Enable user’s account for IMAP4.
Demo 1: Basic Configuration, CUC • On the CUC server… • Enable “TTS of Email” COS Settings • Create “IMAP External Service” • Create “IMAP External Service Accounts”
Demo 2: Secure IMAP with SSL • On the Exchange server… • Request a certificate from favorite CA • Obtain CA’s signing certificate as .cer • On the CUC server… • Load CA’s signing certificate to CUC system certificate store • Change External Service to use SSL
Troubleshooting Tips • User hears, “Emails cannot be read now…” • Possible Causes: • CUC is configured incorrectly • Exchange is down or inaccessible • CUC invalid or expired SSL certificates • Exchange response time exceeded CUC configured timeout
Troubleshooting Tips • User hears, “The message text is blank…” • Possible Causes: • Email has no text part, or the text part is empty • Email exceeded the maximum TTS’able size (default is 1 MB) • Email text is in unsupported text formats (PDF, RTF, PS) • Email has unsupported character encoding (ISO-2022-JP)