5.01 PowerPoint. Objective 5.01 – Understand appropriate business etiquette and business communication. Business Etiquette. What Is Etiquette?. The set of: Rules Forms Practices established for behavior in a polite society or in official or professional life. Business Etiquette.
Objective 5.01 – Understand appropriate business etiquette and business communication.
The set of:
established for behavior in a polite society or in official or professional life
(Remember that your return address is automatically included in all correspondence.)
Posture – the way you:
Tells a lot about you!
What is considered acceptable social behavior and manners in one country may be unacceptable in another country.
Receiving a gift from a business partner could be seen as a bribe.
It is polite to refuse a gift once or twice before accepting it.Compare Differences in Business Etiquette Around the World
Before getting down to business in India it is customary to have tea.
Throwing documents on a table during a meeting is an insult.Compare Differences in Business Etiquette Around the World
Effective & Appropriate
Organize your writing – write an outline of what you have to say.
TO: All Students
FROM: Your Teacher
DATE: December 1, 200-
Memorandums, commonly called “Memos” for short are used in many businesspeople to communicate with others in the same office. This form of communication is called Interoffice Memos. Businesspeople also send memos to people outside the office who work closely with them.
Memos are usually brief and focus on a limited topic. They are often fairly informal in tone.
Words such as TO: FROM: DATE: SUBJECT: in a memo are called Headings or Guide Words. A colon follows each heading and they are usually keyed in Double Spaced Lines (DS). Be sure set your margins as follows: Top margin – two (2) inches and all other margins – one (1) inch.
yt (Reference Initials of the FROM person. Key in lower case)
Headings or Guide Words
Key in ALL CAPS, a COLON after each one then tab once or twice. DS between Headings.
TM: 2 inches
BM, LM, RM – 1 inch
SS within paragraphs
DS between paragraphs.Sample Memorandum (Memo)
Key current date then QS
TM 1.5”-2” depending on length of the letter
LM, RM, & BM = 1”
Inside or Letter address
Complimentary Close. QS after keying
Writer’s keyed name follows space for writer’s handwritten signature. DS then key EnclosureSample Business Letter
T& M Office Supplies
23 Main Street*Anytown* NC 27573
Tele: 339-555-2222**Fax: 336-553-2223**E-Mail: jonesm@t&m.com
December 1, 200-
Manager, Paper R Us
40 Paper R Us Drive,
Paper Town, NC 27707
Dear Mary Jones,
Thank you for sending us samples of your newest style of Post It. We like what we see and are interested placing an order however, we want toclarify the following information: 1). How many Post It is in box? 2). How many different colors can customers get in one box? As soon as we receive a reply from you will will place an order.
Should you have any questions please feel free to contact me via any of the communications methods listed above. I look forward to hearing from you very soon.
Again, thank you for the new Post It sample.
Mary Jones, Manager