Hearing v. Listening What’s the difference?
What is listening? • Listening: Purposefully paying attention to and making sense of what we hear
What is hearing? • Hearing: the vibration of sound waves on the eardrums and the subsequent firing of electrochemical impulses to the brain
There are four types of listening. • Appreciative Listening: listening for pleasure or enjoyment
Empathetic Listening: • Listening to provide emotional support.
Comprehensive Listening • Listening to understand and absorb the message of a speaker
Critical Listening • Listening to evaluate the message for the purposes of accepting or rejecting the message
Causes of poor listening… • 1. Not concentrating • 2. Listening too hard • 3. Jumping to conclusions and rejecting the message • 4. Focusing on the personal appearance or delivery rather than the message
How to be a good listener • Take the message seriously • Be an active listener • Resist distractions • Don’t be diverted by personal appearance • Suspend judgment • Focus on listening • Listen for speaker’s techniques
Activity…. • Get into pairs. • On a sheet of loose leaf, create a detailed scenario, using names and specifics, for each type of listening. • Example: Kelly is very upset about her puppy being run over by the ice cream truck. She calls Liam, who patiently listens to her story in order to make her feel better, even though he hated that dog.