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Effective Communication Skills for Portable Radio Use in Emergency Services

This course equips emergency personnel with essential skills for using portable radios effectively. Participants will learn to identify differences between radio models, ensure readiness before shifts, change talkgroups according to incidents, declare emergencies, and handle atypical scenarios. Key topics include hardware basics, shift changes, various emergency scenarios, radio etiquette, and customization options. The course aims to enhance communication protocols, promoting safety and efficiency in emergency responses.

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Effective Communication Skills for Portable Radio Use in Emergency Services

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Presentation Transcript

  1. Welcome

  2. Course Objectives • Upon completing this course, you will know how to: • Identify the differences between the two portable radio models used in MCFRS. • Ensure your radio is ready for use before beginning your shift. • Change to appropriate talkgroups for incident and non-incident activity. • Declare and emergency by radio and clear an accidental activation. • Use the radio in a variety of atypical scenarios.

  3. Course Outline • We will covering the following today: • Hardware Basics • Shift Change • BLS Scenarios • Box Alarm Scenario • Emergency Button • Radio Customization • What-If Scenarios • Assessment Test

  4. Hardware Basics • 7000: • Unit Officers • HazMat Personnel • Chiefs • Command Staff • 6000: • Everyone Else

  5. Batt Zone Scan Shift Change • To See the Percentage: • Find the Batt menu option. • Press the button below the Batt menu. • Press the button below the Exit menu when you have finished. Exit

  6. Radio Etiquette

  7. Washington Post Test I just transported you the other day. This unit is still not a taxi. ! !

  8. Jurisdiction Identification: COG

  9. BLS Scenarios

  10. BLS: Using EMRC

  11. Difference Between EMRC and the Hospital Zone

  12. Scenario 3: Box Alarm (Listen to the dispatch.)

  13. Emergency Button

  14. Scenario 4A: Accidental Emergency Activation Emergency Key Pressed July 11, 2011 13:08:02 Unit: A702 Current Event: Unit is not currently assigned to an event. OK

  15. Signal 3 Danger from other people Mayday Danger from environment Scenario 4B: Real Emergency

  16. Emer Rcvd Scenario 4B: Real Emergency Don’t touch!

  17. Customization: Keypad Lock

  18. FDTA One Mile

  19. FDTA • There are four major points to note for FDTA: • Don’t try to call Montgomery. • Remember that there’s no emergency button. • Scan FDTA. • Maintain proper radio procedures.

  20. Failsoft • Failsoft Rules: • Keep quiet unless you have something vitally important to say. • Stay on the same talkgroup. • Turn scan feature off. (Remember to turn it back on when out of failsoft.)

  21. VHF

  22. 7000(Officer) 6000(Non-Officer) ECC VHF

  23. Special Event

  24. ECC BC You VRS

  25. Out of Range

  26. Border Incident Radio Use

  27. Police Activity • When listening to the Police zone: • Remember that you cannot transmit. • Continue to listen to Alpha (Dispatch). • Wait for the all clear from FRS ECC if you’re staging.

  28. Assessment Test

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