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Disruptive Technologies: Innovators Redefining Retail

Disruptive Technologies: Innovators Redefining Retail. Timothy Bernard Jones, CEO, Buzzient. Your Customers are talking…about YOU Are YOU listening?. Where’s the Conversation taking place?. With my existing sales force?. My 800 Number?. In my Retail Stores?. YES, but ALSO….

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Disruptive Technologies: Innovators Redefining Retail

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  1. Disruptive Technologies: Innovators Redefining Retail Timothy Bernard Jones, CEO, Buzzient

  2. Your Customers are talking…about YOU Are YOU listening?

  3. Where’s the Conversation taking place? With my existing sales force? My 800 Number? In my Retail Stores? YES, but ALSO….

  4. What kinds of things are they saying?… No one answers my email, So I’m going to Twitter! Your Customer Service Stinks! I’d really like to buy something new, but wish I had a coupon… I love those yellow gore-tex jackets, I can see my kids anywhere.

  5. How BIG an issue is this…really?

  6. Ok, So WHAT do you do about it? First, realize that Signal-to-Noise Ratio is very low

  7. Support SEO/SEM Sales Merchandising Portal How Buzzient Helps Buzzient Aggregates social media data Buzzient Enterprise™ Social CRM Applications API API API API API

  8. What if I’m too busy to pay attention?

  9. Contact: Timothy B. Jones CEO, Buzzient One Broadway, 14th Floor Cambridge, MA 02142 Ph: 617 475 1514 www.buzzient.com tbj@buzzient.com twitter.com/tbjbuzzient 9

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