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Avaya IP Office 9.0 What’s New. Scott Alvarez System Engineer sja1@avaya.com 720-977-2390. Avaya Unified Communications and Collaboration A Complete Solution for Mid-Size Companies. The Evolution of Avaya IP Office Track Record of Continuous Improvement.

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avaya ip office 9 0 what s new

Avaya IP Office 9.0 What’s New

Scott Alvarez

System Engineer



ipo r9 0 content
IPO R9.0 Content

Plus over 100 GRIP requests addressed in R9.0

avaya ip office release 9 0 server edition
Avaya IP Office Release 9.0 Server Edition

Scalability Increases – Capacity and Performance


System capacity increased to 2000 users

  • Increase in total users: 2000 up from 1000 in R8.1
  • Single server capacity: 1500 up from 500 in R8.1
  • Many other capacities increased significantly. For example:
    • 150 Voicemail channels (was 100)
    • 2000 Mailboxes, including IMAP/MAPI integrations
    • 750 One-X Portal users (was 500)
    • 18,000 BHCC no one-X users (was 14,400)
    • 7,200 BHCC with one-X users
    • 256 Conference channels per server (was 128)
    • 85 Recording channels (was 43)
    • 128 Paging group size (was 64)
  • Same capacities also supported on Virtualized Server Edition
avaya ipo 9 0 virtualization
Avaya IPO 9.0 – Virtualization
  • Flexible ‘ignition’
    • Standard servers with VmwarevSphere 4 or 5
    • IP Office Server Edition (SE) software or applications software
    • Flexible configuration of: call management, VMPro and one-X Portal
  • Flexible customer on-premise deployments
    • Single and multi-site (same as Server Edition)
    • IP and hybrid IP/TDM* deployments (*via 500 V2 hardware)
  • Common IP Office License model – re-use of SE and application licenses
  • IP Office Support Service subscription and remote management
  • Lower TCO
    • Efficient use of customer hardware resources
    • Smaller footprint; less cooling; less energy; Green

On premise virtualized IP Office

App “n”

App “A”

App “B”

IP Office

avaya ip office 9 0 web management
Avaya IP Office 9.0 Web Management
  • Web Manager for Server Edition:
    • Consolidated management for Mid Market multi-site solution (primary, secondary, expansion)
    • Single, one-time log-in for IP Office, VM Pro, One-X Portal, WCP
    • Simplified flow, intuitive menu and enhanced design
    • Solution wide back-up, restore, upgrades and user management
  • Role Based Access
    • Staging and installation
    • Fine tuning
    • The “End User Office Manager”
    • Simple move, add, changes
  • Accessibility (508 compliance) enabled
avaya ip office 9 0 remote call admission control




Avaya IP Office 9.0 Remote Call Admission Control
  • Call Admission Control (CAC) contributes to quality assurance over an IP network and is supported today between two locations with IP Office at each location and over SIP trunks to PSTN
  • Remote CAC support for remote sites that do not have an IP Office


Ensure a Quality SIP phone call – equivalent ensuring there is a end to end voice channel to support your call


IP Office

Remote CAC


Remote Location A

Remote Location B

IP Office

IP Phones registered to Headquarters IP Office

IP Phones registered to local IP Office

extend further into mid market active call preservation
Extend Further into Mid-MarketActive Call Preservation


Avaya IP Office Server Edition Primary Server

Avaya 96x1

Avaya IP Office Server Edition Secondary Server

  • Active Call Preservation
        • Active calls do not drop
        • Active endpoints on affected server will re-register when the call disconnects
        • Requires 96x1 H.323 Phones and SIP/H.323 Trunks
avaya ip office release 9 0 core features
Avaya IP Office Release 9.0 Core Features

Park across SCN

  • All nodes distribute information about their Parked calls across the SCN (to other 9.0+ nodes). Every node stores Park information for every other node
  • SCN-wide Park slot conflict avoidance
    • Cannot Park a call in Park slot 101 on Node B if that slot was already in use
  • No admin required. Optionally combine with Central Park Range on 1 or more/all nodes
  • Perform direct dial of UnPark across SCN

User Parks call in slot 101



Node B

Node A

Node A distributes Park info to SCN

branch options
Branch Options



Centralized withSurvivability

  • Need local apps and local presence
  • Few changes once installed, so central management is not that important
  • Survivability important as standalone system
  • Example customer: Retail stores
  • WAN is VOIP ready
  • Often have call center agents at the branch
  • Want to leverage a core solution for consistent user experience with branches
  • Example company:
  • Branch Bank
  • WAN / Core is not ready so can’t rely on centralized architecture
  • Want to leverage cost savings with centralized apps and management
  • May have legacy endpoints
  • Example customer: Rental Car Company