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Vendor Onboarding Overview Prepared for: AT&T Mobility Vendors.
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Call Helpdesk to create child WO
Receive new WO alert email
Accept via email reply or Work Track
Enter ETA & start WO in Work Track
IVR In upon store arrival
Complete WO in Work Track
Reject via email reply or Work Track
Submit quote for approval in Work Track
IVR Out upon store departure
Get store manager signature & UID on WO
Fax signed WO
Receive lump sum payment authorization email from MasterCard (Thursday)
View invoice payment detail in Work Track (Tuesday)
Submit Invoice: price items, taxes & repair code in Work Track
All Work must be completed by the response times indicated below. The clock begins running when the work order (WO) is dispatched and ends when the work order is closed out in the WONsystem. The priority code is indicated on the top right of the emailed WO and the completion time is listed within the WON.
If there are questions related to invoice status first review the status in the WON. For additional questions related to payment please email ATT-VCAPayments@cbre.com
If a WO does not require payment please complete the WO as normal and submit an invoice for $0. This will allow CBRE to close out the WO and Invoice process within WON.
1. When an invoice is paid, the work order will move to the “Completed-Paid” view.
2. After selecting an invoice, you will see the below on the right-hand side of it:
3. The “Payment” field is a link. Clicking the link produces the below.
Insurance Limit Requirements
General Liability Limits $1,000,000/$2,000,000
Auto Liability Limits $1,000,000
Umbrella Liability Limits $1,000,000
Workers Compensation –Each Accident $500,000
Each Disease $500,000
Disease Limit $500,000
CBRE will evaluate supplier performance and the following factors will be considered :