Welcome

1. West Midlands ESF Skills Programme 2007-13 – New Provision Landscape Friday 29 June 2012 By: Dr Henry Seaton, ESF Skills Lead WM Welcome

2. Welcome • Housekeeping • Purpose of the event • West Midlands ESF Skills Programme: • Where we are now • Horizon Scanning

3. Why We’re Here • Meet the needs of WM people and businesses • Ensure we get Reach, Quality, and VFM • Share lessons learnt • Build on best practice • Connect stakeholders, contractors, and • potential delivery networks

4. What the ’07-’13 Programme has Achieved to Date in the West Midlands

5. What the ’07-’13 Programme has Achieved to Date in the West Midlands

6. What Next? • Round 1 – Adult Skills contracts end July • Round 2 – Contracts gain momentum over • coming months • Another procurement round in the early autumn • focussed on Priority 2 • On-going dialogue with LEPs and other • stakeholders to inform next set of specs and the • whole ’14-’20 Skills programme

7. Dez Grant Senior Partnership Manager 29 June 2012 DWP European Social FundSupport for families with multiple problems

8. Overview of ESF Support for Families with Multiple Problems The European Social Fund (ESF) helps disadvantaged people to improve their employability skills and consequently their job prospects • ESF Programme is up to 2013 – to support families with multiple problems, or those who have a history of worklessness across generations. • Providing a whole family approach, making support available to family members across the generations • Provision is available in England only and will be employment focused • DWP ESF contracts has places for minimum 125,000 participants. • Participation is voluntary and will last for 12 months

9. Eligibility • All members of a family aged 16 or over are eligible to access provision • There must be at least one ‘Qualifying Person’ per family • A Qualifying Person is defined as a person on an eligible DWP working age benefit: • Jobseeker’s Allowance • Employment and Support Allowance • Incapacity Benefit • Income Support • Carer’s Allowance • Severe Disablement Allowance. • The Qualifying Person does not have to volunteer for provision

10. Eligibility (continued) • There is no formal DWP definition of a family, it will be for Local Authorities to identify a family with complex needs who are eligible for ESF provision • Claimants who are on a DWP working age benefit and are participating on ESF provision, must still adhere to conditions for receipt of benefits • Claimants on other provision (e.g. Work Programme) will not be able to access ESF support • If customer already on ESF and reach trigger point for Work Programme can stay on this if added value can be shown

11. ESF Provision – West Midlands Contract Package AreaESF ProviderNumber of LA’s West Midlands (CPA11) EOS 14 • EOS have delivery sites and Lead Delivery Partners throughout the West Midlands area. • Work closely with many Specialist Supply Chain

12. Referral Process • Families must consist of at least one person on a DWP working age benefit and one other family member • ESF Provider and Local Authorities (LAs) within the Contract Package Area (CPA) will work together closely • Provider will complete a referral form (ESF14) for each individual • The Provider sends the completed referral forms to the centralised Jobcentre Plus ESF Admin Team (Nottingham)

13. ESF Provider Responsibilities • Receive details of family/individual members from Local Authority • Engage with families/individual members to discuss provision and whether any or all individuals wish to participate • Identify a Qualifying Person in the family to passport other individuals • Complete a referral form (ESF14) for each individual • Send completed referral forms to the JCP centralised ESF Admin Team (Nottingham)

14. ESF Provider Responsibilities (continued) • Engage with local partners – including Key Worker/Outreach • Work with individuals to agree a personal ESF Action Plan • Regularly review action plan ensuring individuals continue to be supported • Action plans will contain information about what activities an individual has agreed to undertake • Report appropriate changes of circumstances to Jobcentre Plus • Have an agreed complaints procedure

15. Jobcentre Plus Responsibilities • Advisers check to see if new claimants are on ESF provision • Be able to advise individuals whether they can access other provision whilst receiving ESF support • Advise individuals on ESF that they must comply to conditions on receiving benefits • Follow processes if claimants offer feedback about Provider • Receive forms from Providers to notify changes of circumstances • Update customer records and notify providers when receiving Changes of Circumstances

16. Local Authorities Responsibilities • LAs will be responsible for identifying and informing families with multiple problems about the availability of DWP provision and identifying them to the Provider • Gain signed consent forms from individual/family members to share information with the Providers

17. ESF Funding and Payment Model Payment model focuses on giving incentives to providers by payment for outcomes: • progress measure payment • job outcome payment • The total contract value is made up of progress measures (PM) and job outcomes which have been agreed with the Providers. • Action plans will include a number of ‘Progress Measures’ set for each individual with the aim of addressing their most significant barriers to work.

18. ESF Funding and Payment Model (continued) • Each Provider has between 20-30 Progress Measures, examples include action to reduce re-offending for non JSA customers, achieving qualifications & skills and active community engagement. • Progress Measures payable from 26 weeks when they have successfully completed three Progress Measures. Only one progress measures payment and one job outcome payment can be claimed for each individual • Job outcome payment is payable for each individual who completes a period of employment of: - 26 weeks out of 30 for JSA claimants; - 13 weeks for all other individuals (including ex-IB JSA claimants;

19. Incapacity Benefit and Income Support customers • Funding from ESF is available for Incapacity Benefit and Income Support customers • Directly funded by ESF as an additional voluntary group for the Work Programme in England • Work Programme providers are expected to market to IS/ IB customers but, as with all the other voluntary groups, Jobcentre Plus will randomly allocate and refer customers following a referral interview.

20. ESF customer journey LAs identify families JCP receives details from Provider, checks eligibility and makes electronic referral via Labour Market System Provider engages with individual family members and LA

21. (All Jobcentre Plus provision) Get Britain Working Work Experience Work Clubs Working Together Service Academies Work for Yourself New Enterprise Allowance Skills Light Skills Screen by JCP Service Academies Apprenticeships Careers Advice Other Programmes Support Contract Mandatory Work Activity Work Choice Drug Treatment Jobsearch local labour market knowledge Jobsearch training Job vacancies database On line support Careers Advice JCP Group Sessions ESF Funding to support disadvantaged customers through contracted provision Flexible Fund Discretionary funds to help customers overcome specific barriers and move into work – including health-related support

22. Any Questions? Contact Details: Dez Grant Dez.grant@jobcentreplus.gsi.gov.uk 0115 9095437

23. National Offender Management Service Co-Financing OrganisationSandra Sutton Employment CFO Policy Lead Manager – Community29th June 2011

24. Co-Financing Organisations 3 National Co-Financing Organisations • DWP/ Job Centre Plus • Skills Funding Agency • National Offender Management Service

25. Offender Target Group Unqualified, unskilled and unemployed DWP… Skilled, qualified but unemployed SFA… Unskilled, unqualified, de-motivated, drugs / alcohol issues, behavioural issues, debt problems, accommodation problems. NOMS CFO Hard to help group who are currently not able to access mainstream provision, and are therefore unable to return to the labour market

26. The NOMS CFO Process Offenders are assessed as having significant barriers to employment (accommodation, drugs, health issues etc) The NOMS CFO Case Worker creates an action plan with the participant which aims to address their multiple barriers. The Case Worker begins work on the action plan, making referrals where appropriate and completing actions themselves The Case Worker continually re-assesses the action plan to make sure that it is appropriate and achieving its aim. As the barriers to employment begin to be addressed, the case worker will begin to focus on moving the participant into employment or education. At the end of the project participants either enter employment, education or are more able to engage with mainstream employment initiatives

27. CFO Structure • Virtual team • Central management team • Central admin and support services (help desk/stats) • Finance and Match • ICT/CATS • Performance Management • Procurement and Contract Management • Policy (OESS) • Implementation and Development Managers • TA specific posts

28. Round 1 • Nationally administered • Jan 2010 – Dec 2011 • Case management model • Delivered through CATS • Link to Offender Management arrangements • 70/30 community/custody split • Challenging targets for women and disabled

29. The bottom line…Round 1 • Contracted provision = approx £46,173,788 • Ring-fenced element (Cornwall, South Yorkshire, Merseyside) • Remainder split proportionately across the rest of England • Approx 28,000 participants • Providers paid combination of flat-line monthly profile and on achievement of both hard and soft outcomes

30. Technical Assistance Programme(current) ESF grant = £8.4 million • Strand 1 Contract and Procurement Preparation • Strand 2 Case Assessment Tracking System • Strand 3 Social Enterprise Development • Strand 4 Belief in Change • Strand 5 Engagement Integration Strategy • Strand 6 Publicity and marketing material • Strand 7 Sustainable Development Champion • Strand 8 16-18 year olds

31. Round 1 Final performance for England, including Cornwall, Merseyside & South Yorkshire • 41,441 Total participants started on the project. • 4,592 participants started a full time, part time, voluntary or self employed job. • 8,503 participants have started an education/training course. • 882 NEETs started a job or an education/training course.

32. NOMS Co-Financing Round 2 Provision

33. Round 2 • Hybrid model (national contract with regional annexes) • Jan 2011 – Dec 2014 (overlap year 2011) • Case management model • Delivered through CATS • Link to Offender Management arrangements • 70:30 community/custody split • Alcohol misuse provision, mentoring, social enterprise and help for veterans • Hard-to-help groups

34. The bottom line…Round 2 • Contracted provision = £80,307,293 • Ring-fenced element (Cornwall, South Yorkshire, Merseyside) • Remainder split across the rest of England • Enhanced Delivery Model(West Midlands)Centre of excellence • Alongside Yorkshire and Humber enhanced delivery model • Approx 74,000 participants • Providers paid combination of flat-line monthly profile and on achievement of both hard and soft outcomes

35. Throughput - Round 2 • West Midlands- Contract Awarded to Pertemps People Development Group • 5490 Starts on Programme • 824 into Employment • 769 in work after 6 months • 1,186 into Further Learning • 37,271 Soft Outcomes

36. Performance Up to 31 May 2012: 1631 Starts 156 Employment Outcomes 132 Further Learning Outcomes Hard to Help Sub Project - Travellers & Show People 79 Starts Strong links made with Gypsy Roma and Travellers community Celebration events being held in June to promote GRT History Month

37. Hard-to-Help Groups • North East – Lifers • North West - Women with low-level mental health needs/Belief in Change • Merseyside - as North West • Yorkshire & Humber - Islamist extremists/sex offenders • South Yorkshire - Sex offenders • East Midlands - Dual Diagnosis Offenders/female sex workers • West Midlands - Travellers/show people • East of England - Female sex workers • South East - Offenders with dependent families (particularly 18-24s) • London – Veterans/young people involved in gang activity/prisoners released following sentences served abroad • South West - Young offenders transitioning into the adult justice system/ Belief in Change/Eden House • Cornwall – link to South West sub-group participants

38. Future NOMS CFO Round 3 • R3 2014 – 2020 • Transition year? • Working party to be set up late 2012 (capture policy direction, lessons learnt) • Procurement round approx Feb 2013 • Contract mobilisation Jan 2014 • Long contracts (primes – similar geographic coverage) • Hard to help groups (expand/change) • 16-18 year olds (YJB/NOMS) • Lessons from enhanced delivery areas, action fund and social enterprise investment areas

39. Contacts • Sadie Tutton Ops & Performance Manager Sadie.tutton@noms.gsi.gov.uk 07545 732735 • Sandra Sutton CFO Employment Policy Manager - Community Sandra.sutton@noms.gsi.gov.uk 07940 393519 • Philippa Lyon CFO Prison Skills & Employment Manager Philippa.lyon@noms.gsi.gov.uk 07772 560564

40. Skills Support for Unemployed Paul Price-Hazlehurst Operations Director Friday 29th June 2012

41. Programme Overview

42. Programme Overview Key features The provision offer is available on a roll-on / roll-off basis throughout the year. Participation can be full or part-time. The training and skills support must respond to an individual’s skills needs, and be delivered in the context of a personalised skills training programme that meets the needs of local employers or the labour market. Accredited units and qualifications should feature in the training on offer in order that individuals can build on units gained once in employment, either in the workplace or alongside work.Additional funding to be passed on to small and medium enterprises (SMEs) in the form of two grant payments (up to a maximum of £2,500) is available for every new apprentice they recruit in order to help them support the candidates through their Apprenticeship.

43. Target customer group All Jobcentre Plus customers aged 18 or over (Apprenticeship Grants to SMEs are payable where they take on an 18-24 year old into an Apprenticeship), eligible for Skills Funding Agency and ESF funding under the normal rules and are claiming state benefits, who want to enter employment and need skills training to do so. Only SMEs (1-249 employees) will be eligible for Apprenticeship Grants.’

44. Delivery Processes

45. Delivery Process On Programme Referral and Pre Start activity Exit and Tracking

46. Referral and Pre-start Activity – Key Points SSU • Referral. • Assess eligibility • Initial Discussion – eligible and suitable? • Pre-screen to inform Induction delivery • Induction • Initial Assessment • IAP

47. Eligibility Individuals must be aged 18 or over, eligible for Skills Funding Agency and ESF funding under the normal rules and must be claiming JSA (including partners on joint claims) or ESA (WRAG) benefits including: • Individuals actively seeking work and who are nearer to the labour market but who are still within the JSA and ESA WRAG group; and • Individuals who are further from the labour market including lone parents, older workers, offenders or LLDD etc and who are claiming JSA or ESA (WRAG). Geographical area - eligibility for the individual will be based on their home postcode and if the individual has no fixed postcode of their own it will be based on the Jobcentre postcode where they sign on.

48. Referral and Pre-start Activity • Eligibility for ESF is determined by reference to an individual’s status on the day they commence the project. • IAP should not duplicate information found elsewhere. • ESF requirement that individuals starting on all ESF funded activity must undertake individual assessment and planning activities. • This activity will include IAG, Basic Skills assessments, IAP’s and inductions. • Training Needs Analysis (TNA), Suitability Assessments and tools such as Adult Directions can support this requirement. • Vital that training provision is sector & client led according to local labour market need

49. On Programme • Delivery as per individual IAP – skills/sector based to support application to available vacancies and sectors not affected by economic climate. • Attendance Recording • Reviews • Qualifications – need to be on QCF & LARA and form part of our qualification offer. *The time spent on work placements and voluntary work opportunities do not count towards total Guided Learning Hours unless the guided learning is being delivered to the individual while on the placement. In this case, the Guided Learning Hours will be funded.

50. Our Offer • Vocationally or occupationally specific skills training in recruiting sectors for those close to the labour market. Embedded in the training was elements of job search skills, including the use of IT, where appropriate to help individuals to participate in interviews and work trials with local employers. This will also include skills training appropriate for self-employment. • Basic Skills which will include literacy, numeracy and English for Speakers of Other Languages (ESOL) at all levels, as appropriate to address the needs of the individual, from Entry Level 1 to Level 2. • Employability skills which will include activities that will enhance an individual’s chance of gaining employment such as team working and developing communication skills. This will include activities that form part of employability qualifications or units of such awards on the QCF.