Stakeholder’s Launch Welcome 5th July 2010
Ethos Of The Service “We are one service, delivered by 3 partners, offices located across Barnet”
The Partners • Notting Hill Housing Group • PCHA (part of Genesis Housing Group) • Homeless Action in Barnet (HAB) • Experienced • Local
Background • Single Service Provider for generic Floating Support in Barnet • Funded by LB of Barnet (Adult Social Care) • Service began on 1st May 2010. • Staff and clients retained from existing providers
What is Floating Support? • Floating Support provides Housing Related Support to meet the needs of vulnerable adults (16+) in Barnet to enable them to maintain their independence in their own home, regardless of tenure. • Floating Support promotes independence and self-empowerment and not dependence. • Floating support services have the flexibility to support a person wherever they live – as distinct from accommodation based services, where support is tied to particular accommodation.
Examples of Housing Related Support • Setting up and maintaining a home or tenancy • Accessing training, employment and education • Practical and/or emotional support in dealing with every day matters
Examples of Housing Related Support • Developing independent living skills • Gaining access to other services • Help to make sure the clients accommodation is safe and secure • Managing finances and benefit claims
DOES NOT INCLUDE • Domiciliary Care (cleaning, cooking, etc) • Personal Care • Providing accommodation • Befriending • Housing management
The Support Service • Person-Centred • Flexible • Clear and Measurable outcomes • A designated support officer who works on a one-to-one basis with clients • Support is provided through effective Support Planning and Risk Management Planning
Capacity & Throughput • Initial Capacity is 560 as quarterly average. • Service Utilisation target is 98%. • Annual throughput is target of 300%. • Client to Staff ratios will be variable (1:19 – 1:13).
Access to the service • Direct referrals are not taken by Outreach Barnet. • Referrals are sent to Central Access Team who will carry out assessments to determine eligibility and priority - then forwarded to Outreach Barnet. • Self referrals to the CAT • Waiting list is maintained by CAT.
Access to the service Managed by: Roger Robbin-Coker Located at: Housing Support Team Barbara Langstone House 317–319 High Road North Finchley N12 8LZ Tel: 0208 359 3215 Fax: 0208 492 8575 Housingsupportteam@barnet.gov.uk
Service Initiation • Meeting with client within 5 working days of CAT referral. • Outcome of initial meeting communicated within 3 days to client & referrer. • Support Agreement signed. • Support Plan & Risk Assessment with client within 4 weeks of first meeting.
Support Needs & Duration • Model A of specification • Low/med level needs, short-term support. • Clients willing to participate in support assessment & to engage in support planning process. • Support needs met or reduced in 3-6 months. • Average support period of 6 months.
Support Planning • Targets are agreed with client and other agencies, where possible. • SMART targets assigned to relevant parties. (eg. Client, agency, S.O.) • Regular reviews of targets • Support Plans formally reviewed every 3 months • Support will end when all agreed targets are completed – realistic • Negotiated with client
Duty / Drop-in service • 36b Woodhouse Road, North Finchley, N12 0RG • Tel: 020 3115 1185 • Email: email@example.com • Operates between the hours of 9.00am – 5.00pm • Manned by 3 staff daily • Help with completing referral paperwork, assist with bidding, assist clients to receive support
Client Involvement • Focus Group Meetings & Events. • Client led group initiatives around: • Newsletter • Culture and Diversity • Client involvement • Clients involved in recruitment & informing staff appraisals. • Life skills workshops.
Going forward • Annual Report & Service Improvement Plan. • Exit & Annual Satisfaction Surveys. • Strengthen partnership working with borough agencies • Streamline access to service • Development and delivery of ‘Intensive’ Floating Support Service – Model B
Stakeholder Liaison • Information-sharing & joint-working protocols. • Access for meeting clients • Reciprocal Presentations and attendance at team meetings & key links. • Stakeholder satisfaction surveys.
Question & Answers Questions for panel