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Report on Results of Library Use and User Satisfaction Survey at Stanford, May 2003

Introduction. Last survey of L

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Report on Results of Library Use and User Satisfaction Survey at Stanford, May 2003

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    1. Report on Results of Library Use and User Satisfaction Survey at Stanford, May 2003 Submitted, August 1, 2003, by Anthony M. Angiletta, Chris Bourg and Ron Nakao

    2. Introduction Last survey of L&IR done in 1987 All-campus survey of 17,295 Faculty, Graduate and Professional Students, Post-docs/RAs and Undergradraduates Response rate: 26.4%

    3. Chart 1: Importance or Value of E-Mail, 1987 and 2003

    4. Table 1. Participation Rates in All-Campus Libraries Survey, 2003

    5. Survey purposes To identify levels and patterns of use of libraries and information resources To identify levels of satisfaction with libraries and information resources To identify user-based priorities for libraries and information resources

    6. Summary Findings: Use Patterns and User Satisfaction High level of satisfaction with library services, collections and staff

    7. Chart 2: Library Services Satisfaction

    8. Chart 3: Library Collections Satisfaction

    9. Chart 4: Satisfaction with Library Staff

    10. Summary Findings: Use Patterns and User Satisfaction “Four-walled” library remains relevant

    11. Chart 5: “Four-Walled Library": Physical Resources

    12. Chart 6: “Four-Walled Library: Visits

    13. Summary Findings: Use Patterns and User Satisfaction

    14. Chart 7: Importance of Books: Faculty

    15. Chart 8: Importance of Books to Graduate/Professional Students

    16. Summary Findings (cont’d) Hours count --77% Faculty satisfied with hours during academic year --less than 50% satisfied with Intersession hours --24% dissatisfied

    17. Chart 9: Hours : Evenings and Weekends

    18. Chart 10: Hours Satisfaction: Intersession

    19. Summary Findings (cont’d) Hours count: Winter Intersession, 2002-2003 --26% of Faculty and 24% of Grad Students affected by Winter Intersession closure --84 faculty and 541 grad students made comments on Winter Intersession closing

    20. Chart 11: Effect of Winter Intersession Closures, 2002-2003

    21. Chart 12: Faculty Affected by Closure by Division

    22. Chart 13: Graduate Students affected by Closure by School

    23. Open-ended Comments on Hours: Faculty

    24. A Sampling of Hours Comments: Faculty

    25. Summary Findings (cont’d) Online library resources have become integral to the work of faculty and students Other faculty resources remain relevant

    26. Chart 14: Importance of Library resources by degree: All respondents

    27. Chart 15: Importance of Library online resources by degree: Faculty

    28. Chart 16: Import of resource types for Faculty work: Percent "important" or "very important"

    29. Summary Findings (cont’d) Remote access to libraries resources is prevalent --89% of faculty and 70% of graduate students use office, home or other computers to access library resources at least once per week

    30. Summary Findings (cont’d) What do faculty seek or do most often?

    31. Chart 17: Remote types of use or information-seeking: Faculty

    32. Summary Findings (cont’d) Importance of e-journals

    33. Chart 18: Importance of E-Journals: Faculty

    34. Providing access to electronic resources of all kinds emerged as the most widely listed choice as a top priority 82% of faculty selections 87% of graduate student selections 71% of undergraduate selections 98% of post-doctoral appointees and RA selections

    35. Summary Findings: User Priorities Maintenance of the quality and quantity of print collections emerged as the second most widely listed choice as a top priority 70% of faculty selections 65% of graduate student selections 61% of undergraduate selections 67% of post-doctoral appointees and RA selections

    37. Open-ended Comments on Priorities: Faculty 19% of Faculty commented on priorities Range of diverse topics: from cleaner toilets to transformation of structure of scholarly publishing Largest number of comments complementary to closed-ended findings on priorities -- 19 comments on electronic access, e-journals and digitization -- 16 comments on maintenance or expansion of print resources -- 6 comments on storage of print collections -- 4 comments on media collections access and expansion • Diverse set of 17 comments on services and staff

    39. Summary Findings: Budget Reductions 8 contingent budget reduction choices 76% favor cancellation of print journals where electronic available (problems with this?) Use--not cost--primary element in journal cancellation

    40. Chart 19: Budget Reduction Scenarios: All

    41. Additional Open-ended Comments: Faculty

    42. A Sampling of Additional Comments

    43. Conclusions (cont’d) “Both/and” dilemma Clear value placed on electronic resources

    44. Chart 20: Electronic Resources Value: All

    45. Conclusions (cont’d) To come: possible focus group or interview follow-ups

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