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2008 Satisfaction Survey Results

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  1. 2008 Satisfaction Survey Results Shalom House Inc. Maine

  2. Residential SurveyRate of Return Clark St. 87.5% O’Brion St. 83.3% Park St. 66.6% Wilson St. 28.5% Forest Ave. 87.5% Auburn/Read 47% CCSH 47.5% YCSH 40% ACTION 45.4%

  3. What we do well: 19 of 47 positive comments wereabout the staff. What we need to improve: Leisure Activities Cleaner Facilities Transportation Food Residential Survey Trends 53% Return Rate 72 of 137 Returned

  4. Questions 1Residential Survey • Approximately, how long have you lived at your current residence? 36% Less than 1 year 26% 1 to 2 years 8.3% 3 to 4 years 28% Over 5 years 1.3% No Response

  5. Questions 2 & 3Residential Survey 2. I am satisfied with the residential services I receive from Shalom. 89% Strongly Agree/Agree 4.2% Unsure 1.4% Disagree/Strongly Disagree 3. I feel residential staff treat me with dignity and respect. 93% Strongly Agree/Agree 4.2% Unsure 2.8% Disagree/Strongly Disagree

  6. Questions 4 & 5Residential Survey 4. The residential staff involves me in decisions which effect me. 82% Strongly Agree/Agree 10% Unsure 2.8% Disagree/Strongly Disagree 5. I am satisfied with the amount of help I get in making appointments with my dentist, doctor, psychiatrist, and other providers. 89% Strongly Agree/Agree 5.5% Unsure 5.6% Disagree/Strongly Disagree

  7. Questions 6 & 7Residential Survey 6. I am satisfied with the amount of help I get from staff in addressing work or educational goals. 79% Strongly Agree/Agree 15% Unsure 5.6% Disagree/Strongly Disagree 7. I am satisfied with the progress I am making towards my goals on my service plan. 88% Strongly Agree/Agree 6.9% Unsure 5.6% Disagree/Strongly Disagree

  8. Questions 8 & 9 Residential Survey 8. The residential staff here believe I can grow, change, and recover. 85% Strongly Agree/Agree 13% Unsure 1.4% Disagree/Strongly Disagree 9. If I had a friend or family member who needed this kind of service, I would recommend this residential program to them. 95% Strongly Agree/Agree 2.7% Unsure 1.4% Disagree/Strongly Disagree

  9. Question 10Residential Survey 10. I think this residential service helps me stay out of the hospital. 90% Strongly Agree/Agree 6.9% Unsure 1.4% Disagree/Strongly Disagree

  10. Residential Survey Results

  11. What we do well: 28 of 34 positive comments were in reference to staff performance What we need to improve: Transportation Time with Worker CI Survey Trends30% Return Rate 51 of 170 Returned

  12. Questions 1 & 2CI Survey 1. I am satisfied with the services I receive from Shalom House. 93% Strongly Agree/Agree 1.9% Unsure 3.9% Disagree/Strongly Disagree 2. My community integration worker treats me with dignity and respect. 95% Strongly Agree/Agree 3.9% Unsure 0% Disagree/Strongly Disagree

  13. Questions 3 & 4CI Survey 3. My community integration worker involves me in decisions, which affect me 95% Strongly Agree/Agree 3.9% Unsure 0% Disagree/Strongly Disagree 4. I am satisfied with the amount of help I get from my community integration worker in making appointments with my dentist, doctor, psychiatrists, and other providers. 90% Strongly Agree/Agree 9.8% Unsure 0% Disagree/Strongly Disagree

  14. Questions 5 & 6CI Survey 5. I am satisfied with the amount of help I get from my community integration worker in addressing work or educational goals. 79% Strongly Agree/Agree 15% Unsure 0% Disagree/Strongly Disagree 6. I know what goals are in my ISP. 88% Strongly Agree/Agree 9.8% Unsure 1.9% Disagree/Strongly Disagree

  15. Questions 7 & 8CI Survey 7. I am satisfied with the progress I am making towards my goals on my service plan. 90% Strongly Agree/Agree 7.8% Unsure 1.9% Disagree/Strongly Disagree 8. My community integration worker believes that I can grow, change and recover. 89% Strongly Agree/Agree 9.8% Unsure 0% Disagree/Strongly Disagree

  16. Questions 9 & 10CI Survey 9. If I had a friend or family member who needed this services, I would recommend this program to them. 93% Strongly Agree/Agree 3.9% Unsure 1.9% Disagree/Strongly Disagree 10. I think community integration services help me stay out of the hospital. 85% Strongly Agree/Agree 11% Unsure 1.9% Disagree/Strongly Disagree

  17. CI Survey Results

  18. Guardian Survey48% Returned 13 of 27 Returned • Are you satisfied with the housing the person under your guardianship receives from Shalom House, Inc.? 92% Yes 0% No 8% Not Applicable • Are you satisfied with the services from the list above, that the person under your guardianship receives from Shalom House? 100% Yes 0% No 0% Not Applicable

  19. Guardian Survey • Does staff involve you in decisions regarding the person under your guardianship? 100% Yes 0% No • Do you feel you have been involved enough in developing the Residential/Individual Support Plan (RSP/ISP) for the person under your guardianship? 100% Yes 0% No

  20. Guardian Survey 5. Do you think staff believes the person under your guardianship can grow, change and recover? 84% Yes 8% No 8% No response • Do you feel the person under your guardianship is treated with respect and dignity by the staff at Shalom House? 100% Yes 0% No

  21. Guardian Survey • Is staff available to answer your questions? 100% Yes 0% No • Do you feel comfortable bringing up your concerns with staff? 100% Yes 0% No

  22. Guardian Survey • Are you satisfied with the assistance the person under your guardianship gets with doctors and medical visits? 100% Yes 0% No • Have you seen our Website at www.shalomhouseinc.org? 46% Yes 56% No