a user satisfaction survey n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
A user satisfaction survey: PowerPoint Presentation
Download Presentation
A user satisfaction survey:

Loading in 2 Seconds...

play fullscreen
1 / 8

A user satisfaction survey: - PowerPoint PPT Presentation


  • 95 Views
  • Uploaded on

A user satisfaction survey:. the process of learning by doing. Heidi Fossum, Anette Munthe, Kari Austveg, Inger Marie Juul University of Oslo, Library of Medicine and Health Sciences. Outline. Background Process and experience Results Conclusion. Background. Reorganization 6 years ago

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

A user satisfaction survey:


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
    Presentation Transcript
    1. A usersatisfaction survey: the process of learning by doing Heidi Fossum, Anette Munthe, Kari Austveg, Inger Marie Juul University of Oslo, Library of Medicine and Health Sciences

    2. Outline • Background • Process and experience • Results • Conclusion

    3. Background • Reorganization 6 years ago • Transition to the electronic library

    4. Process and experiences • Project organization • Initiated by and anchored in the top management • Four participants from the major departments of the library • No experience • No extra resources • Preparations • Studying the art of conducting surveys • Studying surveys conducted by other libraries

    5. Process and experiences • Building the questionnaire • Brainstorming • Formulating questions/ statements • Selecting • Routing • Pilot-testing • Colleagues • Library users

    6. Process and experiences • E-mail invitations • Establishing the size of the population • Random selection • Sending invitations and reminder • Open for two weeks • Analysis • Simple standard reports from Questback • Advanced reports made by help of MS Word and Excel • Writing a report

    7. Results • Physical library • Heavily used by students • Electronic library • Doctors, researchers, research scholars/ fellows • All in all • Satisfied users

    8. Conclusion • Demanding, but worthwhile • Small • Get help • Medium • Consider getting help • Large • Go ahead!