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2010 Citizen Satisfaction Survey Results - PowerPoint PPT Presentation


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2010 Citizen Satisfaction Survey Results. November 2010. Purpose. Determine how satisfied citizens are with quality of life, government and safety 2. Identify strengths and opportunities 3. Develop action plans for improvement.

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Presentation Transcript
slide2
Purpose

Determine how satisfied citizens are with quality of life, government and safety

2. Identify strengths and opportunities

3. Develop action plans for improvement

slide3

1.Survey was conducted by the Center for Survey Research, at the University of Virginia from (August-September 2010)

A telephonic survey with pre-notification letters sent to all listed phone numbers.

Telephone numbers included both cell-phone and landline

4. 25% response rate; 550 responses from randomly selected residents with a sampling error of + 4.2 percent

Methodology

Data not available by district

slide4

All Time High Ratings

The Chesterfield County 2010 Citizen Satisfaction Survey ratings are in general higher than those in 2004 and 2006 and are comparable to or higher than those in 2008.

highlighted areas
Highlighted Areas

Quality of Life

County Government

Public Safety

Normative Data

Significant Variations in 2010

Post Survey Actions

i quality of life
I. Quality of Life
  • Quality of life
  • Education provided by schools
  • A place to raise children
  • Services for children and youth
  • County appearance
  • Environment
slide7

Quality of Life

Overall, how would you rate the “Quality of Life” in Chesterfield County?

Poor

Fair

Good

Excellent

“Above” the national norm “Above” local government norm

slide8

Quality of Life

How would you rate schools in preparing students for success beyond

high school:

Poor

Fair

Good

Excellent

slide9

Quality of Life

How would you rate schools providing opportunities for citizens to contribute to the success of the public schools?

Poor

Fair

Good

Excellent

slide10

Quality of Life

How would you rate Chesterfield as a place to raise children?

Poor

Fair

Good

Excellent

“Above” the national norm“Above” local government norm

slide11

Quality of Life

How would you rate services for children and youth, not including public education?

Poor

Fair

Good

Excellent

*Question was not asked in 2006

“Above” the national norm“Above” local government norm

slide12

Quality of Life

How would you rate the overall cleanliness and appearance of the county?

Poor

Fair

Good

Excellent

“Above” the national norm “Above” local government norm

slide13

Quality of Life

How would you rate the preservation and protection of the environment?

Poor

Fair

Good

Excellent

“Below” the national norm “Below” local government norm

ii county government
II. County Government
  • Employee ratings for:
    • Knowledge
    • Overall customer service
  • Management of the county
  • Getting citizens' views & opinions
slide15

County Government

How would you rate Chesterfield County Employees on knowledge about county services?

Poor

Fair

Good

Excellent

“Similar to” national norm “Similar to” local government norm

slide16

County Government

How would you rate Chesterfield County Employees on overall customer service?

Poor

Fair

Good

Excellent

“Similar to” national norm“Above” local government norm

slide17

County Government

How would you rate the quality of management of the county?

Poor

Fair

Good

Excellent

“Below” the national norm

slide18

County Government

How would you rate Chesterfield County in getting citizens’ views and opinions before making major decisions that affect the county?

Poor

Fair

Good

Excellent

“Similar to” national norm “Similar to” local government norm

slide19

III. Public Safety

  • 9-1-1 Emergency Communication Center
  • Personal safety…
  • …in neighborhoods
  • …in parks
  • …in shopping areas
  • …in schools
  • …in homes
  • …on roads as you travel
  • Overall safety index
slide20

Public Safety

How would you rate 9-1-1 employees on:

Poor

Fair

Good

Excellent

slide21

Public Safety Index

Please rate how you feel about your personal safety in the following areas:

Favorable

Rating

97.8%

***Your neighborhood during the day

**Your neighborhood at night

94.2%

92.6%

**Parks during the day

**Parks at night

61.6%

Shopping areas

96.1%

Schools

96.8%

99.4%

*Your home

Roads as you travel

92.9%

Overall safety index

91.4%

Very Unsafe

Very Safe

*“Similar to” national norm

**“Similar to” national & local norm

***“Below” national & local norm

slide22

IV.Normative Data

Data provided by The National Research Center

National Comparisons

  • 497 total jurisdictions*
  • Questions matched - 14
  • 21 local jurisdictions across Virginia
  • Questions matched - 10

Local Government Comparisons

*includes twelve in Canada

slide23

Normative Data

National Comparisons

  • 4 questions were “Above” the norm
  • 5 questions were “Similar to” the norm
  • 5 questions were “Below” the norm
slide24

NORMATIVE DATA

Normative Data

Local Government Comparisons

  • 5 questions were “Above” the norm
  • 3 questions were “Similar to” the norm
  • 2 questions were “Below” the norm

Local Governments Include: Arlington County, VA; Stafford County, VA; Botetourt County, VA; Chesapeake, VA; Hanover County, VA; Prince William County, VA; Virginia Beach, VA; Newport News, VA; Spotsylvania County, VA; Albemarle County, VA; Chesterfield County, VA; James City County, VA; Roanoke, VA; Williamsburg, VA; Hopewell, VA; Lynchburg, VA; Staunton, VA; Northampton County, VA; Lexington, VA

slide25

V. Significant Variationsin 2010

  • 1. Preservation and protection of the environment 4.5%
  • 2. Safety in parks at night 9.5%
  • 3. Management of the county* 6.4%

*2010 rating is better than 2004 and 2006

vi post survey actions
VI. Post Survey Actions

Communication:

  • Present to CAPC
  • Provide results to Board of Supervisors
  • Present to Department Directors
  • Communicate to Employees
  • Post results to Internet/Intranet
  • Communicate to the Public

Action items will involve reviewing these results and addressing them for ongoing improvement.