ENGLISH FOR RECEIVING INTERNATIONAL CLIENTS. SITUATION 1.4. 1. 2. 3. 4. 5. Learning Goals. Warm-up Activities. Situated Learning. Students Activities. Study Material. Entertaining Clients to Dinner . RECEIVING UNEXPECTED VISITORS. Learning Goal :
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Study MaterialEntertaining Clients to Dinner
1. know how to entertain clients to dinner
2. describe characteristics of Chinese food.
3. master the basic expressions of entertaining clients to dinner
4. be familiar with the etiquette of business entertaining
1. Can you translate some local food into English? Ask your partner to guess the dishes' name which you have translated.
2. Which cuisine does your local food belong to？Can you describe its features?Warm-up Activities
Complete the table by translating the English and Chinese equivalents of the words given
Mr. Stein is a business representative from Echo Technology, USA. Now he is visiting Star Investment Management Company in Tianjin. Mr. Stein has the intention of signing a cooperation contract with Star Investment Management Company.
Listen to their conversation and fill in the blanks
a heavy breakfast
A jar of beer
take business lunchs
have nothing on
pick you up
this restaurant is well known for its western food
The steak here is quite special
would you like to order
Which spoon is used to drink soup
the regulations really make me fuzzy
I haven’t made any plans
I would like to invite you to dinner this evening at a typical Chinese restaurant
I didn’t expect it to be so spicy
Could you introduce other cuisines in China
China is such an amazing country
Tips for you (A)
Situation: You are in charge of entertaining a new client of your company to dinner. The tips are for you to prepare a conversation.
Cheng Ming from China
The assistant manager of Xiamen Time Trade Co., Ltd. China
Invite your client to have business dinners in a local restaurant
Introduce some delicious local food
Toast a successful cooperation
Tips for you (B):
Situation: You are invited to have a dinner while you are visiting a company in China. The tips are for you to prepare a conversation.
Tom Smith from Dubai
The head of the Import Dept. Of the ABC Imp./Exp Corp., Dubai
Accept Cheng Ming's invitation for a dinner
Show your interest in Chinese food
Toast a successful cooperation
Your boss asks you to arrange the entertaining issues for two Islamic clients from October 11th to 13th. You are the sales representative of your company, and this is the first time for you to receive Islamic clients.
Group work. Search the Internet for information about the food habit and dietary restrictions of Islamite. Then act out how you entertain your Islamic clients at different places.
The conversation should last at least 6 minutes. The following items should be included:
Checklist for Entertaining Clients to Dinner
4.Should we talk about business or not when having dinner with westerners? Generally speaking, it is very common to talk about business at business lunch. However, as for the official occasions such as dinner, it depends. When the wife accompanies, it's better not to talk that. If going to washroom or answer an urgent phone when dinning, you should put the napkin on the chair. The westerners always put the napkin on the table to show the ending of his meal. At an official dinner, it is not appropriate for the others put the napkin on the table before the head clients do.
5. Proper business dining etiquette and topics leads to more business chances. When you behave yourself well, clients are sure to get impressed!
1. When entertaining your clients to a dinner, you cannot
A. invite the clients in advance
B. determine the venue according to your clients' availability
C. forget to invite the most important client to the top seat
D. arrange the table layout
2. Figure out the wrong table manner
A. Once seated, unfold your napkin and use it wiping your lips or fingers constantly.
B. Serve the lady sitting to the right of the host first, then the other ladies in a clockwise direction.
C. Hold the knife and fork with the handles in the palm of the hand, forefinger on top, and thumb underneath.
D. When you have finished eating, place tableware side by side in the center of the plate.
3. If the food served is not to your liking, you could
A. Leave it as it is
B. Eat at least a small amount of it
C. Compliment the food without tasting it
D. Order the waiter to take it away
4. You'd better not talk about business while ______________
A. having a business lunch
B. having dinner with the client as well as his wife
C. drinking coffee
D. drinking tea
5. You could make the following preparations when attending a western business event
A. Dress according to the recommended dress code and try to outdress the others
B. Arrive a little early in order to offer your assistance
C. Bring a partner to give the host a surprise
D. Take along a small gift for your host
1. One must not wear loud perfumes and trendy fashion wears for the occasion of Business Dining. Business Dining is an extension of the work place breaks. It is often in the course of Business Dining that many significant decisions are made.
2. Take note of the restaurant's parking space, noise level, and your clients' dietary preference.
3. Being the host, you should arrive at least 30 minutes early. Check the table arrangement, the menu, and the payment of the bill. You are the one who is expected to pay the bill if you invited your clients.
4. Don't eat bread or anything unless your clients have arrived. The table should be as pristine as ever.
5. Avoid ordering any exotic food. Prefer those that are familiar and easy to eat using fork and knife. Chew your food gently and silently. Put bite-size food into your mouth.
6. Ask your clients to order first unless you have ordered the entire meal beforehand.
1. We are planning to have a casual get-together, and I wonder if you (and...) can join us.
2. We want to hold a party for you. We hope you'll be able to attend.
3. Our president wants to have dinner with you while you're here. When would be convenient for you?
4. I'd like to take you out to dinner this evening.
5. May I invite you to dinner at a Chinese restaurant?
6. I will certainly come if I have time.
Inquiring about the flavor of clients
Talks before dinner
Talks in dinner
Talks after dinner
English for Receiving International Clients