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Effective Website Training Methods for Client Success

Discover the most common reasons websites fail, such as unrealistic expectations and lack of knowledge, and why the training process is crucial for achieving website success. Learn about content simplification, media choices, and desired results. Explore training decisions, content difficulty levels, and various methods like Joomla and custom videos. Consider different media options for training delivery, and understand the importance of outlining clear results for clients. Utilize the suggested book "Developing Technical Training" by Ruth Colvin Clark for further guidance.

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Effective Website Training Methods for Client Success

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Presentation Transcript

  1. Training for Clients

  2. Introductions

  3. Nearly All Websites Fail

  4. Why Do Websites Fail? • Unrealistic expectations • Lack of knowledge • Failure to see websites as a process

  5. 4 Training Decisions • Content • Methods • Media • Results

  6. Content “Get rid of half the words on each page, then get rid of half of what’s left.” - Steve Krug

  7. Our Joomla Classes • 2011 • First Day: Articles • Second Day: Extensions 2007 Morning: Articles, Menus, Extensions, User, Settings, Templates … Afternoon: …Kitchen Sink

  8. Content: K.I.S.S.

  9. Content: Joomla Example

  10. Content: Drupal Example

  11. Content: WordPress Example

  12. Content Difficulty • Procedures • Facts • Concepts • Processes • Principles

  13. Content Difficulty • Procedures: do X, then Y, then Z • Facts: you can login at /administrator/ • Concepts: a module is a small box • Processes: how a template works • Principles: what’s the strategy behind this decision?

  14. Content Difficulty • Procedures • Facts • Concepts • Processes • Principles

  15. Methods “Learn the rules so you know how to break them properly” - Bruce Lee

  16. Methods: Joomla Articles S: Sections C: Categories A: Articles M: Menu links

  17. Methods: Joomla Components Organize: Weblinks Categories Add:Weblinks Show: Menu link

  18. Methods:Training • Introduction including the “why” • Show the procedure • Have students repeat the procedure with guidelines • Have the students repeat without guidelines • Recap

  19. Media Choices • Live: classroom training, webinars • Not live (generic): books, videos • Not live (custom): videos, documentation

  20. Live Training: Classroom • Don’t. • Unless it’s a very, very small group or you really are a teacher.

  21. Live Training: Webinars • Gotomeeting superior to Webex • Yuuguu.com and DimDim also • Difficult to get true back-and-forth

  22. Books • Most books are terrible. Badly written by non-coders and confused about their audience. • Honorable mentions: “Joomla Start to Finish” by Jen Kramer.

  23. Off-the-shelf Videos • Often disorganized or done by one-guy-in-his-parents-basement-with-Camtasia-and-$15-headset • OSTraining.com • Lynda.com

  24. Custom Videos • Jing.com • iShowU

  25. Custom Documentation • Screensteps: • Joomla has Joomanuals.com

  26. Results “Rarely is the question asked, is our children learning?"

  27. Results • Tell them what they will learn • Tell them they may forget • Give them an opening to ask for help

  28. Training Procedure • Content • Procedure • Facts • Concepts • Methods • Media • Results

  29. Suggested Book Developing Technical Training by Ruth Colvin Clark

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