Comms Approach

1. Comms Approach February 2011

2. Olympic Games A & D Communications matrix Strategic / Generic Messages • Heathrow Arrivals • Arrivals & Departure services are available from 16th July onwards. • You must ensure your flight details are entered onto the Arrivals & Departures and are up to date. • Ensure checked luggage complies with your airlines size and weight regulations. • If transiting via an EEA country ensure you have any necessary transit visa. • Contact the Arrivals and Departures Helpline if your travel details change i.e. missed connection. • If you normally require a visa to enter the UK and have not previously supplied the UK Border Agency with your biometric data, this will need to be collected at the UK Border. • Any questions/queries should be addressed to the London 2012 Welcome Desk located within the Arrivals Hall of each terminal. • Heathrow Departures • Check in online where possible or if residing in the OLV and departing on 13th,14th or 15th Aug, ensure you use the remote check-in facility. • Ensure that any liquids being carried in your hand baggage are in containers of 100ml or less and can fit in a clear plastic bag (provided at the airport) when presented to Airport Security staff • Please contact the Arrivals and Departures Helpline with any queries or changes to your travel plans • Ensure checked luggage complies with your airlines size and weight regulations. • Other Ports Arrivals • You must ensure your flight details are entered onto the Arrivals & Departures and are up to date. • Ensure checked luggage complies with your airlines size and weight regulations. • If transiting via an EEA country ensure you have any necessary transit visa. • Contact the Arrivals and Departures Helpline if your travel details change i.e. missed connection. • If you normally require a visa to enter the UK and have not previously supplied the UK Border Agency with your biometric data, this will need to be collected at the UK Border. • Groups of 20 or more - ensure you have your bus booking reference if you have booked LOCOG transport • Those without a booking reference number – have you arranged your onward transport? • Other Ports Departures • Check in online where possible. • Groups of 20 or more - ensure you have your bus booking reference if you have booked LOCOG transport to your departure port • Those without a booking reference number – have you arranged your transport to the port of departure? • Ensure your transport delivers you to the departure terminal at least two hours prior to departure. • Ensure that any liquids being carried in your hand baggage are in containers of 100ml or less and can fit in a clear plastic bag (provided at the airport) when presented to Airport Security staff • Ensure checked luggage complies with your airlines size and weight regulations. • Contact the Arrivals and Departures Helpline with any queries or changes to your travel plans. DRAFT