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  1. Welcome to A Career Development Presentation By Infrastructure & Project Services 31 October 2005

  2. Infrastructure & Project Services

  3. Infrastructure & Project Services 31 October 2005

  4. Infrastructure & Project Services Customer Base • UCLA (On & Off Campus) • CTS • Public at Large Operations Based • Respond & Resolve (24/7) • Order Fulfillment • Cable Plant Management 31 October 2005

  5. Infrastructure & Project Services Our primary goal & purpose is: Infrastructure and Project Services is committed to identify and support customer voice, data, and video communication needs through the delivery of cost effective, state of the art infrastructure, equipment, products and services. 31 October 2005

  6. Project Management Presented by Zachary Patalingjug 31 October 2005

  7. Contracts Administration Presented by Zachary Patalingjug 31 October 2005

  8. Contracts Administration Who we are: • Zachary Patalingjug, Supervisor Naheed Saleh Troy Brown Where we are: • 1001 Gayley, 2nd floor, Rm. 16 & 3rd floor Rm. 3 How to reach us: • Zach x74444 • Troy x59986 • Naheed x60774 31 October 2005

  9. Contracts Administration • Administer Brief and Long Form Construction Contracts • Develop, Execute and Manage Professional Services Agreements (PSA)- for non-design-related consulting agreements • Develop, Execute and Manage Executive Design Professional Agreements (EDPA)- for design-related consulting agreements • Develop, Execute and Manage Construction Work Order Agreements and Assign and Manage Work Orders What we do: 31 October 2005

  10. Contracts Administration Construction Work Order Agreements: 1. AMI Electrical & Telecom: MAC Intra- & Inter-Building Copper and Fiber Cabling • $400,000 Blanket Agreement for 1 year • Maximum of $65,000 per Work Order 2. AMI Electrical & Telecom: Copper Inter-Building (OSP) MAC, Maintenance, & Repair/Restoration • $400,000 Blanket Agreement for 1 year • Maximum of $65,000 per Work Order 3. NetVersant: Fiber Inter-Building (OSP) MAC, Maintenance, & Repair/Restoration • $400,000 Blanket Agreement for 1 year • Maximum of $85,000 per Work Order (Replaces former PO Blanket Agreements for Outsourced Cabling Work) Note: CTS Cable Specialists perform majority of MAC work 31 October 2005

  11. Contracts Administration • Migration from Purchase Order process to Construction Contract process • Executed 7 EDPAs • Executed 3 PSAs • New Building Completed Construction • Weyburn Terrace • Hedrick Summit • Rieber Vista • LaKretz Hall & Auditorium • Neuroscience Research Building Recent Accomplishments: 31 October 2005

  12. Contracts Administration • New Building Construction • Rieber Terrace • Kinsey Hall (Humanities Building) • Broad Art Center • SRB2/Luck • Connect CHS Corridors Cabling • Westwood Replacement Hospital • Santa Monica/Orthopedic Replacement Hospital Current Projects: 31 October 2005

  13. Design & Installation Management Presented by Dan Beatty 31 October 2005

  14. Design & Installation Management • Cabling Infrastructure Management • Field Operations • Cabling Services 31 October 2005

  15. Design & Installation Management • Cabling Infrastructure Management • Design, implement and maintain the UCLA Campus Infrastructure Fiber Optic Backbone • Design and implementation of cable infrastructure for all new buildings / construction projects / renovations • Provide requested voice, data, CATV and wireless cabling • Field Operations • Install and maintain all end users station equipment (moves, adds and changes) • Install and maintain VoIP end user equipment 31 October 2005

  16. Cabling Services Who we are: Carlos Hernandez Erick Nelson Jose Aguirre Miguel Mejia Roman Espinosa Silvano Martin We are located at CSB1. 2nd floor, room 2441 Or you can call: Dan Beatty, Supervisor, Cabling Services@ 42174 31 October 2005

  17. Cabling Services Recent Accomplishments: • Established CTS Cable Specialists • School of Law remodeling project • CTS Dedicated Plant for VoIP infrastructure Current Projects: • Campus Wireless Project • CSB1 Bruin Card Cable Installation • Wireless at Pauley Pavilion for ticketing and the media • VoIP & data cabling for Medical personnel moving to Saban building (130 people) 31 October 2005

  18. Infrastructure Environmental Services Presenter: Jeff Tritt Power Security Environmental Support 31 October 2005

  19. Infrastructure Environmental Services • Who we are: Cathleen Mertes x63550 Matt Abracen x62486 Dean Brynildsen x53697 Jeff Tritt x64244 Henri Patricio student Terry Little x51714 John Dimalanta student IES Family “The Family You Never Knew You Had” 31 October 2005

  20. Infrastructure Environmental Services • Responsibilities: Provide SECURITY solutions for the 21st century We design, install, & maintain • Alarm Monitoring for Environmental • Alarm Monitoring for UPS Equipment • Alarm Monitoring for Fire Suppression Systems • Door Access Control & Monitoring • Camera surveillance 31 October 2005

  21. Infrastructure Environmental Services • Responsibilities: Provide POWER solutions for the 21st century We design, install, & maintain • AC Commercial Power • AC Emergency Power • AC UPS Power • DC Power & Battery Backup

  22. Infrastructure Environmental Services • Responsibilities: Provide ENVIRONMENTAL solutions for the 21st century We design, install, & maintain • HVAC & Humidity Control • Dedicated Ground Systems • Bonding Equipment • Lighting • Rack & Overhead Bracing Installation • Fire Suppression Control 31 October 2005

  23. Infrastructure Environmental Services • Recent Accomplishments: • Weyburn Terrace – Room Build Out • NRB – Room Build Out / UPS Units Ongoing Accomplishments • Responsible for over 240 sites throughout the UCLA campus and Medical facility • Current Projects: • WRH – NOC support infrastructure • 10920 Wilshire - Remote switch support infrastructure • CSB1; JSEI; and Anderson – Upgrade Environmental Infrastructure. 31 October 2005

  24. Project Services Support Presenter: Marie LaBrie 31 October 2005

  25. Project Services Support • Application Specialists • Medical Center Representatives • Traffic Operations • Storeroom 31 October 2005

  26. Project Services Support Application Specialists • Design, program, implement and support Call Processing Applications • Automated Attendants (123 applications) • Automated Call Distribution (ACD-68 groups) • Automated Call Distribution (UCD-36 groups) • Integrated Voice Response (IVR-3 applications) Medical Center Representatives • Project support to the UCLA & Santa Monica Hospital • Coordination & delivery of products and services 31 October 2005

  27. Traffic Operations Building Renovation Accomplishments: • Ackerman Wireless Office • CSB1 North Side • Client Services • Executive Offices • Campus Operators • Kerckhoff Conference Room 31 October 2005

  28. Traffic Operations Current Projects: • Toll Free & Meet-Me Conference Services new contract • Corporate Directory Dialer • New BruinCard Security System (CSB1 1st phase) • Facilities Management Maintenance Agreement • Tower LAB & Server Room 31 October 2005

  29. Traffic Operations • Responsibilities: • Manage Traffic Operations supervisor, campus operators and Receptionist • Building renovation • Special Projects 31 October 2005

  30. Traffic Operations Who we are: Marie LaBrie, Manager Nydia Narron, Supervisor David Mohr Receptionist Campus Student Operators Where we are: • CSB1 2nd floor, Lobby How to reach us: • Marie X65959mlabrie@cts.ucla.edu • Nydia X53333nnarron@cts.ucla.edu • Dave X56285dmohr@cts.ucla.edu • OperatorsOff campus 310-825-4321 On campus dial 33 31 October 2005

  31. Traffic Operations Presenter: Nydia Narron 31 October 2005

  32. Traffic Operations • Responsibilities: • Supervisor • Supervise, hire, and train new student operators • Ensure call volume is under control • Monitor operators to ensure highest level of customer service is provided • Provide conference call capabilities for UCLA staff • Operators • Provide directory services • Average monthly call volume: 97,000 • Average monthly operator handled calls: 28,000 • Average monthly automated attendant calls processed: 69,000 • Reception • Direct customers and visitors to appropriate CTS staff • Maintain office and break room supplies • Receive and distribute mail and packages 31 October 2005

  33. Storeroom Presenter: Dave Erfle 31 October 2005

  34. Storeroom Who we are: • Dave Erfle • Lead Storekeeper Marshall Donkin Assistant Storekeeper Where we are: • COGEN Building 731 Charles E. Young Dr. So. Mezzanine level of Door 5 How to reach us: • Dave Erfle  60006 derfle@cts.ucla.edu • Marshall Donkin  70105 mdonkin@cts.ucla.edu 31 October 2005

  35. Storeroom • Responsibilities: • Purchase, distribute and maintain inventory of all telecommunications equipment. • Maintain and distribute all tools to field technicians. • Maintain and distribute 800 MHz radio equipment. • Assign, coordinate and evaluate the work of Storeroom Assistant. • Maintain off campus storage in Culver City. • $1,000,000 inventory on hand. • 540 separate items maintained. • $1,000,000 in annual purchases. • Apply checks and balances to maintain 98% accuracy record. Current Projects: • Central receiving for CTS from CSB1 • COMIT integration • Bar Coding 31 October 2005

  36. Storeroom Recent & Ongoing Accomplishments: • External Audit (98% accurate) • Maintaining tight security to insure accuracy level 31 October 2005

  37. Voice Network Operations Presenter: Dick Karjala • Product Analyst • Voice Network Services • SAC – Service Activation Center 31 October 2005

  38. Voice Network Operations Product Analyst Support to Client Services and Medical Center Representatives Product guide updates/revisions Analysis of new product revisions RFP Evaluation Voice Network Services Ensuring the Voice Network is up and running 99.999% of the time Trunking traffic studies Emergency requests SMH Overload 31 October 2005

  39. Service Activation Center (SAC) • Who we are: • Dick Karjala x62926 • Sally Barrera x60054 • Patty Lange x60054 • Neecie Parker x60054 • Where we are: • CSB1, 2nd floor, room 2250 31 October 2005

  40. Service Activation Center (SAC) • TSR Order fulfillment • Assign line equipment • Assign feeder and riser cable pairs • Update and maintain line card data base • Programming for all voice circuits • Average 130 orders per week • Voicemail • ACD/UCD 31 October 2005

  41. Service Activation Center Recent Accomplishments: • Migration to new COMIT system • Implementation of the hospitality suite, Option 81 switch, for the residence halls 31 October 2005

  42. Service Activation Center • Current Projects: • Technology Management System Implementation Team • Familiarization with programming VoIP & Option 81 switch 31 October 2005

  43. Infrastructure & Project ServicesThe Path Forward You can rely on us for: • Technical expertise • Positive attitude • Supportive of your requests • Getting the job done when requested 31 October 2005

  44. Infrastructure & Project ServicesThe Path Forward Current Challenges: • Migration to COMIT • Meeting demands of employing new technology e.g.VoIP • Prioritizing multiple urgent requests • Processing short turn-around due dates without impacting everyday service delivery 31 October 2005

  45. Questions & Answers 31 October 2005