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Converse Cause and Effect

Converse Cause and Effect. A Complimentary Guide and Template. Converse Cause & Effect Diagram. Objective: Use a Cause and Effect Diagram to display the optimal system of conditions required or implied to produce a desirable outcome or state.

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Converse Cause and Effect

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  1. Converse Cause and Effect A Complimentary Guide and Template

  2. Converse Cause & Effect Diagram • Objective: Use a Cause and Effect Diagram to display the optimal system of conditions required or implied to produce a desirable outcome or state. • Basic Idea: The “head” of the fish represented something desirable; the “bones” illustrate essential conditions, requirements, steps, etc.

  3. Quick Review – Cause & Effect Diagram • A tool by any other name… • Fishbone Diagram, Ishikawa Diagram • When generating possible causes, some start with four “big bones” of People, Policy, Procedure and Plant (Environment, Materials, Equipment) • When using to display the suspected causes, it may be helpful to regroup the causes on different “big bones”, as in the following example.

  4. “Converse” Cause & Effect Steps • Start with the clearest possible definition of the desired outcome or state • A key measure and target can be compelling • Identify the “causes” • Less brainstorming, more inventory • Consider the inter-relationships; use the bone architecture to convey dependencies and levels of detail • Less likely that all of the traditional “big bones” (People, Policy, Plant, Procedure) will be useful; try starting with People, Procedures, Materials, and Facilities) • Test it on those with a vested interest in what you are trying to achieve; better yet, involve a few of them in creating the diagram.

  5. Using Cause & Effect Diagrams Traditional Uses • Root Cause Analysis • Process Improvement • System Redesign • Problem Solving • Contingency Planning • Used to Display: • Reasons for Errors • Reasons for Delays, Variation • Reasons for non-conformance • “Converse” Uses • Strategic Planning • Business Plans • Process Improvement • (Desired State) • System Design • Used to Display: • Essential Requirements • Critical Success Factors • Resource Requirements • Core Functions

  6. “Converse” Cause & Effect - Example Why great customer service is rare…

  7. Cause & Effect Diagram Template Level 1 Cause Level 1 Cause Level 2 Cause Level 2 Cause Level 1 Cause Level 2 Cause Level 1 Cause Level 2 Cause Level 2 Cause Level 2 Cause Brief Effect Description Level 2 Cause Level 2 Cause Level 3 Cause Level 2 Cause Level 1 Cause Level 2 Cause Level 1 Cause Level 3 Cause Level 2 Cause • Replace text at end of arrows with your own • Rearrange arrows freely to show the number and level of causes Level 1 Cause

  8. For more information or help, contact… Jeffrey Schilling Principal Schilling Consulting Services, Inc. Office 616.363.6240 Cell 616.822.1491 Email jeff@scsinc.bz linkedIn www.linkedin.com/in/jeffreyschilling web www.schilling-consulting.com

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