Installation

1. Install Installation HCA is excited to bring to our physicians the speed and convenience of our best remote login solution, “hCare access.” or VDI (virtual desktop integration). The system will detect if you need to install the Citrix client. The “Download Client” dialog box will appear. Click the blue “Download” button, click “Run” on the “File Download” dialog box and the hCare access client will begin installing. After installation is complete the blue desktop screen will load along with your personal settings. hCare access requires a one time installation of the client on the physical machine you are using. Go to Internet Explorer, type in the web address: https://eastflorida.ns.medcity.net below (red box) and press Enter. When the hCare access Welcome page appears type your 3-4 ID and Network/ Meditech Password and click the “Log On” button, below (red box). Enrollment hCare access requires some unique identifying information from you, this is referred to as enrollment. The page is presented for you to create four different Security Questions from a drop down list, then provides a text box for you to enter your answers. If you have already created your Security Questions, you will be asked two of them to verify and authenticate you on this machine. Be sure to check the YES circle at the bottom to insure it remembers your credentials and you will not be asked questions each login.

2. Page2 of 2 Enrollment continued Authentication Below is the enrollment page. Create your four Security Questions, remember to click on Yes or NO at the bottom (red box) confirming that you would like this machine to remember you or not. Then click “Continue” to proceed. From this point forward logging in on this machine will consist of clicking the hCare access link, providing your user name and password and your desktop will be presented. The desktop will resemble the ones you are familiar with inside our HCA facilities. Logging In On A Different Computer The page below will show you the answers you typed in, confirm they are correct and click “Finish”, below (red box). If any are incorrect, click “Update Your Settings” and correct them. If you log in on a different computer, one you have not used before, hCare access will require you to go thru the install process but not the enrollment step. Once hCare access is installed however you will only be presented with two of the enrollment questions you supplied during the initial enrollment step. By answering these questions correctly and supplying your user name and password you will authenticate and be logged into the desktop.