Welcome

2. Welcome Shawn Bakker Psychologist Dan Costigan Communications Manager

3. Decision Making • It’s complex • People decisions are very complex

4. Your Fast Thinking Mind

5. Your Slow Thinking Mind 17 x 24

6. Your Slow Thinking Mind 17 x 24 141? 13,509? 568?

7. Your Slow Thinking Mind 17 x 24 = 408

8. Two Systems System 1 • Fast, operates automatically • Little or no effort • No sense of voluntary control System 2 • Slow, effortful mental activity • We choose to use it • It requires concentration

9. System 1 • Creates general impressions, intuitions, intentions and feelings • Provides accurate review of familiar situations • Initial reactions to challenges are swift and generally appropriate • Cannot be turned off • Prone to systematic errors

10. System 1 National

11. A simple example A bat and ball cost $1.10. The bat costs one dollar more than the ball. How much does the ball cost?

12. Another example How many animals of each kind did Moses take into the ark?

13. Bernieri Experiment You can find our example video athttp://www.youtube.com/watch?v=_7d71eDZAYY

14. Your Intuitive Mind • Our minds use many strategies to simplify complex information • Problems arise when we misapply or overuse generally sensible strategies • We can judge too quickly • We jump to conclusions

15. Self-fulfilling Prophecy • Our expectations evoke behaviours that confirm our expectations. • Belief creates reality.

16. WYSIATIWhat You See Is All There Is • Will Emma be a good nurse? She is kind and compassionate ... • “Given a thimbleful of facts we rush to make generalizations as large as a tub.” Gordon Allport

17. Tips • Recognize that System 1 is happy to make a decision based on the available information • Ask yourself – “What do I need to know to make an effective decision?” • Seek additional information • Be curious • Dig Deeper

18. Halo Effect • Sherri: intelligent, industrious, impulsive, critical, stubborn, envious • Dallas: envious, stubborn, critical, impulsive, industrious, intelligent

19. Tips • Recognize that sequence matters. • What you see or hear first can impact your evaluation of what follows.

20. Confirmation Bias • We only look for information that verifies and supports our beliefs.

21. Tips • Rule of Science: We can best test our hypothesis by trying to refute it. • Make an effort to convince yourself of a contradictory point of view

22. Moving Forward: Making Effective decisions • Engaging System 2 • Effort + Discipline • Structures and Strategies

23. Moving Forward:Assessments & Interviews • Provide some structure for making decisions • Standardized • Unbiased

24. Moving Forward:

25. Moving Forward:Key Steps • Select Key Characteristics Required for Success • Weight these characteristics before you interview/assess • Develop a rating scale • Don’t jump around • Score characteristics independently

26. Final Tips • Test your intuitions • Beware assumptions • Down play dogmatic statements • Have a lack of faith in your abilities • Seek feedback on the accuracy of your judgments

27. The danger of the persuasive story “Testimonials are more compelling than mountains of facts and figures; as mountains of facts and figures in social psychology compellingly demonstrate.” Mark Snyder

28. Conclusion • Making people decisions is always going to be challenging • Effective decisions require effort and concentration • System 1 is great at getting you through the day • The more you engage System 2, the better decisions you will make

29. Thank You Thank you everyone for attending our webinar. • Shawn Bakker sbakker@psychometrics.com 1-800-661-5158 ext 238 • Dan Costigan dcostigan@psychometrics.com 1-800-661-5158 ext 245