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We highlighted three important reasons to develop and implement SOPs for restaurants, in this article we shall cover two more vital reasons to go for SOPs(standard operating procedures) in this business.

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10 5 2017

10/5/2017

5 Reasons to Develop SOPs for Restaurants - Part II | Your Retail Coach

5 Reasons to Develop SOPs for

Restaurants – Part II | YRC

Jul 31, 2017

Continued from ?rst part – 5 reasons to develop SOPs for Restaurants In continuation

from the last article where we highlighted three important reasons to develop and

implement SOPs for restaurants, in this article we shall cover two more vital

reasons to go for SOPs(standard operating procedures) in this business.

For Maintaining Food Safety and Quality Standards

Maintenance of food safety and quality standards is an essential and obligatory

area of work for FBOs (Food Business Operators) like restaurants and hotels

irrespective of their size and number of stars on their crown. It constitutes a

statutory compliance requirement and comes under the purview of the regulatory

framework in force. Therefore, it becomes necessary for the restaurants to

incorporate and maintain the food safety and quality standards. And this can be

achieved through development and implementation of systematic and

standardized SOP(standard operating procedures) procedures for the execution

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5 Reasons to Develop SOPs for Restaurants - Part II | Your Retail Coach

of operational activities of a restaurant. Some of the key operations involved in

this process are :  

A.  Food Safety Training – To the employees for imparting technical knowledge

and awareness and for proper implementation of the established standards and

speci?cations in the concerned departments of a restaurant as applicable  

B. Preparation of Checklists, Reports and Documentation – To help ensure

adherence to the established standards and speci?cations, monitoring and

inspection of ongoing operational activities and compliance reporting.  

C. Internal Audit –  On a periodical basis to check compliance with the

established standards and speci?cations.

This can be achieved through development

and implementation of systematic and

standardized SOP(standard operating

procedures) procedures for the execution of

operational activities of a restaurant

For Employee Orientation and Training In order to acquaint new employees

with the organizational and functional policies and procedures of the restaurant,

it is important to provide them with the necessary orientation and training.

Employee training programs can be designed and executed by making use of

SOP(standard operating procedures) mechanism which will help ensure that the

incumbents of training programs grasp the understanding of the ?ow of work in a

step-by-step manner and the standards of output required to be maintained at

each stage. This will also facilitate the trainers in keeping track of the progress of

the trainees and identify areas that may require improvement. The training areas

for restaurant employees include a general orientation, personal hygiene, facility

and equipment management, supply chain management, quality control, safety

measures etc. Some of these areas are discussed below in brief.  

A. General Orientation – New sta? in a restaurant need to be introduced to

his/her coworkers, acquainted with the various departments, facilities and

mechanical/electrical equipment which are in operation in the restaurant, made

familiar with the rules and regulations pertaining to the employee code of

conduct, protocols of customer service etc.  

B. Personal Hygiene – Employees are required to be educated about the

standards of personal hygiene pertaining to grooming and attire, maintenance of

bodily hygiene at and o? work, medical attention etc.  

C. Facility and Equipment Management – Through proper training, employees

in a restaurant should be made well-acquainted with the operating procedures of

the equipment and facilities used in their respective departments.  

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5 Reasons to Develop SOPs for Restaurants - Part II | Your Retail Coach

D. Food Safety and Quality Standards – As discussed earlier, employees need to

be educated and trained on the food safety and quality standards required to be

maintained in restaurants.

Employee training programs can be designed

and executed by making use of SOP(standard

operating procedures) mechanism which will

help to ensure that the incumbents of

training programs grasp the understanding of

the ?ow of work in a step-by-step manner

SOP(standard operating procedures) development and implementation as a

management tool and practice have proved to be a game-changer for businesses

irrespective of the nature of the industry or the size and scale of operations.

Restaurants can bene?t immensely from SOPs(standard operating procedures) given

how particular, consistent and accurate a restaurant has to be on the parameters of

food safety, quality, service and environment. And a high performance in these

parameters is crucial for a restaurant to create long-lasting customer delight and

customer loyalty.To read more about SOPs(standard operating procedures), click here

SOP and Six steps to writing a great SOPs for retail. 

Author Bio

Nikhil Agarwal

Chief Operations O?cer

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