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Drexel University T ravel Solutions Program Value Added Services Dedicated Drexel University Travel Agents & Phone Numbers Domestic: 866.591.5480 International: 715.344.6203 (call collect) Speak to a dedicated Travel Agent 24/7 24/7 Services: Emergency Travel Assistance

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value added services

Value Added Services

Travel Solutions Program

slide3
Dedicated Drexel University Travel Agents & Phone Numbers

Domestic: 866.591.5480

International: 715.344.6203 (call collect)

Speak to a dedicated Travel Agent 24/7

  • 24/7 Services:
    • Emergency Travel Assistance
    • Worldwide Travel Assistance
    • Medical Assistance
    • Concierge Services
    • Roadside Assistance

Travel Solutions Program

slide5
Business, Meeting and Personal travel arrangements
  • Custom Online Booking Tool
  • Travel Insurance Program (student & faculty programs)
  • Preferred Hotel Program
  • Athletic, student abroad travel, alumni, and meetings

Travel Solutions Program

what s in it for me

What’s in it for me?

Travel Solutions Program

slide7
Calendar Synchronization:

Capability for adding your itinerary to your desktop calendar.

Search Flexibility:

Various search options for flights, hotels and cars.

Quality Control:

All reservations are Quality Controlled to guarantee their accuracy.

No Hidden Fees:

Service fees are clearly defined.

24/7 Access

Research and make your travel plans any day and any time.

Trips (travel history):

Allows you to access/review your held trips, purchased trips and past trips.

Profile:

Stores your personal information including travel preferences, credit cards, membership program numbers (air, hotel & car).

Travel Arrangers:

Travel Arrangers have the ability to book travel on behalf of others and manage their personal travel profiles.

Travel Solutions Program

fare shopping
All Marathon Travel agents are required to utilize AgentWare. AgentWare enables travel professionals to intelligently search a growing number of vendors for the lowest airfares. Marathon Travel is able to access more than 72 vendor websites within the click of one button.

This search functionality integrates into our reservation system, allowing us to access and compare real-time fares from a variety of low-cost carriers, consolidators and aggregators. Moreover, AgentWare empowers us to feel confident that we are offering our travelers the best possible price.

Fare Shopping

Travel Solutions Program

low fare promise
Low Fare Promise

You can depend on Marathon Travel to find the best airfare prices. We are so confident of our ability to follow through on this guarantee that we make the following promises:

When you reserve your flight with Marathon Travel, we promise that if you find a lower airfare for the same traveler, airline, date and flight, on another website, on the same day as you make your reservation, we will honor that rate and provide you with a $50 coupon per ticket toward your next purchase through Marathon Travel.

Travel Solutions Program

slide10

Our Quality Control department continues to monitor the airfare after you purchase an airline ticket through Marathon Travel. If the airfare amount decreases, we capture the lower airfare, reissue the ticket, and the airline issues a voucher for the difference based on the rules and regulations of each airline.

Some airlines charge reissue fees, others do not. When the savings outweigh the airline reissue fees, the traveler will be issued a voucher from the airline for the difference of the two prices.

Marathon Travel will monitor future airfares booked through the airline issuing the voucher and apply it to that next purchase based on the rules and regulations of each airline.

Travel Solutions Program

service fee structure domestic

Service Fee Structure Domestic

$8.00 per ticket

For reservations booked through our online booking tool,

for the Do-It Yourselfers.

$25.00 per ticket

When booked through the Drexel University Travel Desk,

for comprehensive services.

Additional $14.00 per ticket = $22.00

When a combination of the above services is required, if you’ve made your reservation online but need further assistance.

Please Note: No service fee charged when booking hotel and or car reservations.

Travel Solutions Program

service fee structure international

Service Fee Structure International

$8.00 per ticket

For reservations booked through our online booking tool,

for the Do-It Yourselfers.

$45.00 per ticket

When booked through the Drexel University Travel Desk,

for comprehensive services.

Additional $30.00 per ticket = $38.00

When a combination of the above services is required, if you’ve made your reservation online but need further assistance.

Please Note: No service fee charged when booking hotel and or car reservations.

Travel Solutions Program

agent assisted group travel service fees

Agent-Assisted Group Travel Service Fees

Domestic Travel Fees

Group of 2-9 travelers:

$25.00 for the 1st traveler and $15.00 per each additional traveler based on the exact same itinerary.

Group of 10 or more:

$15.00 per person for groups of 10 or more passengers based on the

exact same itinerary.

International Travel Fees

$40.00 per person based on two or more travelers, traveling on the

exact same itinerary.

Travel Solutions Program

agent assisted reservations

Agent-Assisted Reservations

Travel Solutions Program

slide15
Speak to a dedicated Drexel University Travel Agent 24/7:

Domestic: 866.591.5480

International: 715.344.6203 (call collect)

  • Agent will review options based on your travel requirements, make seat assignments, advise airline policies and documentation requirements, etc.
  • Assistance with building travel profiles for frequent travelers and assistance with signing up for air, hotel and car membership programs
  • Agents utilize various resources including airfare consolidators to obtain the best schedule and price on domestic, international and complicated itineraries
  • Specialized group and meeting travel planning department

Travel Solutions Program

online reservations

Online Reservations

Travel Solutions Program

how to access getthere
How to Access GetThere

Access the online reservation

system at:

www.drexel.edu/procurement

Click on Authorized Travel

Agent under the Travel Services

drop down

Travel Solutions Program

drexel university travel site
Drexel University Travel Site

Click on the link to make

a reservation or to create

your account/profile

Travel Solutions Program

create account profile
Create Account/Profile

Click on

‘Create Account’

Site Id: drexel

Password Key: drexelnew

(case sensitive)

Travel Solutions Program

slide20
Please enter your

email address in the

User Name field

Complete your

account/profile

Travel Solutions Program

first time log in
First Time Log In

Upon creating your account – click on ‘Profile’

to review & update your profile before completing an online reservation

Be sure to include the legal spelling of your name, gender and birth date in the Personal Information section

Travel Solutions Program

getthere features
GetThere Features

Travel Solutions Program

slide23

Profile

Add and change

your Profile Settings,

Travel Preferences

and Arranger Settings

Travel Solutions Program

slide24

Travelers and TravelArrangers

In your profile, add travelers and travel arrangers

Note:

The traveler and arranger must have a GetThere account/profile before they can be added as a traveler or arranger

Travel Solutions Program

slide25

TravelArranger Portal

This page will become

your Home Page once you

have added travelers in the

“My Travelers” section of

your profile

Travel Solutions Program

slide26
Announcements

Book Activities and make

Restaurant Reservations

Reserve Taxis, Limos and

Executive Sedans

Check flight arrival and

departure status

Links to various Travel Tools

Travel Solutions Program

slide27

Search

Search for Flight, Hotel,

and/or Rental Car

Search by Roundtrip, One-

Way or Multi-Destination

Shop by Schedule or by Price

Travel Solutions Program

slide28
Toggle between

Search by Schedule

and Search by Price

without reentering

search criteria

Travel Solutions Program

slide29
Search by Price

Matrix

Travel Solutions Program

slide30

Seat Maps

Easy to use

Seat Selection

Maps

Travel Solutions Program

slide31

Hotel Reservations

Search for hotels near

an address, city or

airport

Search for hotels

near your company

locations or other points

of interest

Travel Solutions Program

slide32
Sort results by Company

Preferred Hotels, Rate,

Hotel Name, or Distance

Display hotels on a map

View pictures, amenities,

and maps with directions

Travel Solutions Program

slide33

Car Rentals

Search for car rentals

at an airport or other

city locations

Travel Solutions Program

traveler information
Traveler Information

Be sure the traveler’s

name is legally spelled

and the gender and

birth date are entered

You may use this area

to enter information

for a guest traveler

purchase trip
Purchase Trip

Complete the Trip Review

And Billing Information

Screens to finalize your

trip purchase

Travel Solutions Program

slide36

Confirmation Page

Add a Ride

(taxi, limo or sedan)

Download trip to your

Outlook calendar

Duplicate Trip

for another traveler

Travel Solutions Program

slide37

Trips

Access your Active

Trips, Past Trips and

Cancelled Trips

Travel Solutions Program

slide38

Templates

Select any trip in your Trips

area and make it a Template

if you plan to book that same

itinerary again

You may also acquire

Templates from other travelers

Travel Solutions Program

travel solutions program

Travel Solutions Program

When you need assistance or have questions, contact the Drexel University Travel Desk 24/7 at:

Domestic – 866.591.5480

International - 715.344.6203 (call collect)

Travel Solutions Program