Understanding Human Communication . Listening. The Ship That Couldn't Be Sunk
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One of the greatest tragedies in the history of sea travel occurred on the night of April 14, 1912, when the crew of the Titanic refused to listen to repeated warnings of icebergs. The crew had been led to believe that this brand-new passenger liner was "unsinkable." Even after the ship struck an iceberg and was slowly sinking, some of the passengers ignored the captain's orders to get into the lifeboats.
When the ship finally began tilting dangerously, it was too late. There weren't enough lifeboats for all the passengers and worse still, the Californian, the only other ship in the area (about 10 miles away) made no attempt to reach the wreck. Her radio operator had gone off duty. He, too, wasn't listening. As a result, more than a thousand people needlessly lost their lives.
Wait a minute! Say that again, Doris! . . . you know thepart about, 'If only we had some means of climbing down.'
1. Attending – paying attention to a signal
2. Understanding – making sense of a message
3. Responding – giving observable feedback
4. Remembering – Unfortunately, research suggests people only remember 50% immediately after hearing it, only 35% within eight hours and within 2 months only remember 25% of the original message.